Urban Rider Avis 

Purchased a base layer from Urban Riders and the delivery was prompt. However, I had an issue with the item and needed to trigger a warranty return. They handled it quickly and efficiently and the replacement item has been sent to me. Great service and kept me informed along the way.

Very prompt response to my query & Excellent customer service on an item that broke after only 2 uses and full replacement was agreed
Easy return process of faulty item

No hassle free return. I tried a Belstaff jacket in large that was a bit big. No problem returning with free delivery and reimbursed within a week.

Previously purchased some boots from urbanrider excellent product and price. Returned and ordered an item that unfortunately did not function as advertised. Promptly refunded.
When it goes well, like the boots, it is easy, when things go wrong is when you see the real company.

Great company and awesome customer service! Had a fault with the strap on my goggles that I had previously purchased. Izabela sorted it and a replacement was sent straight away. Nice friendly communication and always prompt replying to emails… Real pleasure.

Not pleased with them at all. They use DHL who are absolutely awful, I wasted a day off waiting for delivery for them to say they didn’t have my house number. Do not use unless you are at home all day. They refused delivery to my neighbour and no locker was offered either. Do not use ever, you have been warned

Really great experience buying with Urban Rider. Had an issue where DPD had lost a return. Expecting this to drag on Urban Rider resolved it in less than 24hrs. Shout out to Izabela for a smooth resolution. Will definitely be ordering from Urban Rider again.

Just tried to buy something online and it redirects me to a revolut personal payment account - super dodgy

Just waiting for you to send my order. You have now used more than a week packing my leg cover.

It’s always a pleasure coming here. Particular thanks to James for his helpfulness and patience, and helping me get into the amazing gear on offer and riding for the first time as a newbie! The displays are gorgeous.

First pair of motorcycle jeans that actually fit, and dont drag down. Great service.
And the gloves fit a treat too.

I visited the London Store yesterday, 28 June, to look at rider jackets, riding jeans and riding trainers. Whilst trying on some helmets i was approached by James who asked if i needed any help. I explained that i was previously a sports bike rider and used to wearing race leathers etc and had now switched to a cruiser and needed a complete new wardrobe (due to being cut out of all my old gear!!) but had no idea about quality, protection or what to look for.

James was incredibly helpful, understanding, and knowledgeable. He took me through a number of jacket options, jeans and trainers trying on various options to see what fitted and felt comfortable. Noting my crash history and desire to have max protection he zero'd me in on the AAA rated options, and pointed out that the standard Level 1 armour could all be upgraded to Level 2 if i wanted.

Once settled on what i wanted, James took me to the computer and pulled up a list of the items (and showed me other colour options he didn't have in the store), explained the delivery times and options, and made a good cup of tea! I am in the military and shortly heading overseas where i will use the bike and awaiting some move dates and details, at which point i will be straight back in touch with James to place the order. I spent a good 45 minutes in the store yesterday going through this new world of clothing options and James was excellent, his customer service is second to none and as a result when ready in a few weeks i will be straight back to complete the purchase.

I've always enjoyed dealing with urban. I especially like their reviews on YouTube, making my purchasing decisions easier.
Good service and delivery.

First of all, these jeans look stunning and there’s no way you would think these have any protective properties. The quality of the denim used is selvege cotton which is spun on a traditional loom to give it its texture and look. The cordura abrasion resistant reinforcements are strategically positioned and the Spada armour placement is superb. The leg has a 3 position option for the armour with 3 separate pockets, with each pocket having its own stitching that mimics the shape of the knee armour and as a result the armour stays in place - genius!!

These are superior to my old Resurgence Cafe Racer jeans by a long way.

Brilliant service by UR as always, best price too which helps.

Great service. Great products

Good curated selection of quality items and brands. Reliable courier choice. I keep coming back

Easy to navigate website, prompt delivery

no customer service

What an amazing company this is!
I've ordered a retro helmet for my scooter which is absolutely amazing! Fits perfectly (size L), matches perfectly (blue as my Piaggio).
And since I had a problem with discount codes I've contacted Sonia R. on their chat and solved it right away!
Amazing products AND amazing customer service!

What a company!