I was beyond shocked at how quickly my passport renewal took to complete. Very impressed that I mailed it on a Tuesday and by the following Monday I had already received an email indicating it had bee... Voir plus
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Lisez les avis des autres
Hazel with GLOBAL PASS was very kind and patient while we worked through the issue with my Global pass. Although I would have like to have had a phone converstation with her. Regardless the situ... Voir plus
L'entreprise a répondu
Obtaining a passport was easier than I had expected. It was easier than renewing my driving license. I had also thought I would not receive anything for 6-8 weeks; however, I had my passport in my h... Voir plus
L'entreprise a répondu
Misleading website. Thought I was using an official government page. Paid $140 for what I thought was a passport renewal. Turns out I paid to fill out a PDF that is available for free online. After an... Voir plus
3,7
Moyen
155 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 63 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
This website is a SCAM
This website is a SCAM. They charge you $111 for a PDF form that you can get for free from the official state department .GOV web site.
12 mai 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for sharing your concerns.
Our company provides optional document preparation and application assistance services for customers seeking additional guidance during the filing process. While certain government forms may be publicly available, our fees relate to the support services provided, including step by step guidance and document review.
We were unable to verify an order connected to this review. If you contacted our service, please reach out directly with your order information so we can look into your concerns and provide assistance.
Beware this third party website
This is a third party website paying to be at the top of your search results. They are going to charge you $100+ to fill in some forms for you which you can do for free at travel.state.gov.
If you were not paying carefull attention - and you paid for this lame service without meaning to (like I did) - write a bad review about them and they will offer you a refund.
10 mai 2026
Avis spontané
This is a scam
This is a scam. This website is designed to look like the official government website and scam users into paying for passport services and submit their personal information.
11 mai 2026
Avis spontané
Réponse de Uspassportandvisa
We take concerns like this seriously and would like the opportunity to review the matter further. Unfortunately, we could not identify a customer account based on the information shared in this review.
For clarity, our website clearly states that we are a private third party assistance service and not an official government agency. Our platform is intended to help customers complete application forms through guided support and document review services.
Please reach out to our customer support team with your name, email address, or order reference so we can investigate and assist directly.
Overcharged scammer
This was a scam and they over charge you. They include an added fee on top of the normal government fee. Can’t believe it!
8 mai 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your feedback.
We were unable to locate an order associated with the information provided in this review. Our company is an independent third party document preparation service and is not affiliated with the government. This disclosure is presented on our website prior to checkout.
Our service fee covers guided application assistance, document preparation support, and detailed filing instructions. Government fees are separate and paid directly to the issuing agency.
If you believe there has been an issue with your order, please contact our support team directly with your order details so we can review your concerns further.
Scam site
Scam site. Takes an exorbitant fee to provide document filling that is free. Does not actually a passport application and has been documented by the BBB as a known scam. Government should shut this down and lock up the owners.
29 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for sharing your concerns.
At this time, we have not been able to identify a customer account or order associated with the information provided in this review. We would appreciate the opportunity to look into the matter further and assist directly. Please contact our support team with your full name, email address, or order number so we can review your case.
To clarify, our company operates as an independent third-party document preparation service and is not affiliated with any government agency. This information is presented on our website before purchase. Our service is designed to help customers complete application forms accurately by providing guided assistance, document review, and detailed submission instructions. Any government filing fees are separate and paid directly to the appropriate agency.
We take customer feedback seriously and remain committed to addressing verified concerns and providing support whenever possible.
SCAM COMPANY
The website is advertised as “U.S. Passport Online- Apply Online Today!” This is a SCAM. They will take down your personal information, down to the social security number and that of your family members. Then they will charge outrages prices for a “service” that isn’t even what is advertised. They will STEAL your money and refuse to issue refunds. This company is DISHONEST and MISLEADING. Those are words from the support person herself, Paige P. Do NOT trust this website. You will not receive your passport.
24 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Hi Robin,
We take claims like this very seriously and have reviewed your case.
Our records show that your concern was addressed directly with our support team and a refund has already been issued to resolve the matter.
For clarity, our company is a third-party application assistance service and is not affiliated with the U.S. government. This is disclosed throughout the website prior to checkout. Our service provides document preparation, review, and step-by-step submission guidance, while all government fees are paid separately to the issuing agency.
We do not process or issue passports directly, nor do we claim to. Our goal is to assist customers in completing their applications accurately and efficiently.
If you have any remaining questions or need further assistance, our team is available to help.
SUPER DECEPTIVE company
SUPER DECEPTIVE and unethical company
This website disguises themselves as a website where you can renew your passport - as if it is an official government website. SUPER DECEPTIVE.
This site is not an official government website. They charge a fee to do the exact same thing you can do on the official website at no charge.
They charged $110 for something we can do on the government website for free.
Currently trying to figure out how to get a refund. If anyone knows please let me know.
24 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your feedback.
We were unable to locate an order or customer record based on the information provided in this review. We’d like to assist and review your request, but we’ll need additional details to do so. Please contact our support team directly with your name, email address, or order reference so we can locate your account and help further.
For clarity, our company is a third-party application assistance service and is not affiliated with the U.S. government. This is disclosed on our website prior to checkout. Our service provides guided document preparation, review, and step-by-step instructions, while government fees are paid separately to the issuing agency.
We’re committed to assisting customers directly and resolving concerns once we’re able to verify the order.
I believed this was an official…
I believed this was an official government website when I made the payment.
Later I realized it is a third-party service and I had already completed the official process separately.
This resulted in an unnecessary duplicate charge.
The company only offered a partial refund despite the misleading presentation.
They refused to refund me my money
23 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your feedback.
We’ve reviewed your case and can confirm that your concern was addressed directly with our support team, and a refund has since been processed to resolve the matter.
For clarity, our company is a third-party application assistance service and is not affiliated with the U.S. government. This is disclosed on our website prior to checkout. Our service provides guided document preparation, review, and step-by-step instructions, while government fees are paid separately to the issuing agency.
We understand there may have been confusion, and we worked to resolve your request promptly once you reached out. If you need any further assistance, our team remains available to help.
SUPER DECEPTIVE and unethical company
UPDATE: After leaving this review I got a call from someone with a USA number. They were clearly not in the USA. They offered a full refund in exchange for updating or removing this review. Not a chance - customers need to know how this company conducts business.
SUPER DECEPTIVE and unethical company
This website disguises themselves as a website where you can renew your passport - as if it is an official government website. SUPER DECEPTIVE.
This site is not an official government website. They charge a fee to do the exact same thing you can do on the official website at no charge.
They charged $110 for something we can do on the government website for free.
The charge on our card says "EASY-FORM-FILLER.COM 5670 MO" - a generic form building website - making it extremely difficult to hunt down the actual site we had originally visited.
Then we get an alert from credit wise the next day that our information was found on the dark web.
Shame on me for making this mistake, but please, learn from my mistake and STAY AWAY.
16 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your feedback.
We want to clarify that at no point did we offer a refund in exchange for changing or removing your review. As stated in our communication, we simply shared: “If you feel that your concerns have been addressed, we would be truly grateful if you could consider updating your review on Trustpilot.” This is a standard request and not a condition tied to any refund.
We take concerns like this very seriously and would welcome the opportunity to review your case directly. Please reach out to our support team so we can address your experience and provide further clarification.
Easy and excellent customer service.
21 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your feedback, Christina.
We’re glad to hear you found the process easy and that our customer service met your expectations. We appreciate you taking the time to share your experience.
Jeffrey from Nexus Support was so very…
Jeffrey from Nexus Support was so very helpful! I needed his assistance many times with interview scheduling and changes for my husband and activating my new Nexus card. We truly don't know how we could have ever done this ourselves.
We are an older couple and not too tech savvy. We truly appreciate all the help and love that there is this option!
Thank you, thank you, thank you!
15 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you so much for your kind words, Brian.
We’re truly glad to hear that Jeffrey was able to support you and your husband throughout the process. We understand that it can feel overwhelming at times, and it’s great to know his guidance made things easier for you.
Your appreciation means a lot to our team, and we’re grateful you chose us to assist you. Thank you again for taking the time to share your experience.
Very quick service and very polite
16 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your kind words, David.
We’re glad to hear you had a quick and positive experience with our team. Providing efficient and courteous service is always our goal. We appreciate you taking the time to share your feedback.
DO NOT USE. NOT GOVERNMENT!!!
Do not use! Avoid and go straight to usps to get this done. They are very misleading. They are not the official government website. You are paying them to just to fill out forms and risking your personal information. You still have to go through the gov to fill the forms and pay them in addition you the money you gave these people. As soon as I realized , I immediately requested a refund. And they only want to offer me 25% back!!!!!!! Now I still have to go and renew my passport and close my card, freeze credit , etc. don’t use them. U can do everything at usps.
15 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Hi Tierra,
Thank you for your feedback.
We’re sorry to hear about your concerns and would like the opportunity to resolve this for you. Our team has made multiple attempts to contact you via phone, email, and text, but we have not yet received a response.
We want to clarify that we are not the official government website, and this is disclosed during the process. We also take the security of personal information very seriously and follow strict data protection protocols.
Please reach out to our support team at your earliest convenience so we can review your case and assist you further.
Thank you!
Not a government website
They charge you the price of a renewal to fill out free forms. This does not include the price you owe the GOVERNMENT. They did however return my money once I sent official requests.
10 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Martin we appreciate you sharing your feedback and understand how the situation may have been unclear at first.
To clarify, we are an independent application assistance service, not a government agency. This is stated across our website, and our role is to support customers by preparing and reviewing their forms to help avoid mistakes and streamline the process. Our service fee is separate from any official government charges.
We’re glad to see that once you reached out, our team was able to review your case and process a full refund to resolve the issue.
Since the matter has been settled, we’d be grateful if you would consider updating your review to reflect the final outcome. Your feedback helps us continue improving both our communication and overall service.
Mixed bag.
You were very accommodating with the date, but it took multiple communications over a period of two weeks.
10 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your feedback Miranda. We’re glad we were able to accommodate your requested date and provide a resolution.
We understand there may have been some confusion, as your case was resolved after your initial contact. Any longer timelines may relate to a separate request with different requirements.
We appreciate you taking the time to share your experience, and your feedback helps us continue to improve.
Very helpful and detailed
Fast to help and answer any and all questions I had with professionalism
9 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Marco, thank you for your great review! We’re glad to hear that our team was able to assist you quickly and address all your questions with professionalism. Your feedback means a lot to us, and we’re always here if you need further assistance.
Service was excellent
Service was excellent. Agent was efficient providing needed information.
8 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Mota, thank you for your kind words! We’re delighted to hear that you had an excellent experience and that our agent was able to provide the information you needed efficiently. We truly appreciate your feedback and your trust in our service.
Long journey to satisfaction
While the interactions were meny, and the process less than efficient, this team eventually diagnosed a significant error in my Trusted Traveler record held by CBP. They have guided me toward remediation.
Only wish that the systems were more transparent and clear on data inconsistency issues, but these matters are not the scope of the support center.
5 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your feedback and for your patience throughout the process Peter. We’re glad our team was able to identify the issue with your Trusted Traveler record and guide you toward a resolution.
We appreciate you taking the time to share your experience, our team will take your feedback on board and continue working to improve.
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