Very easy and the post office was extremely knowledgeable about the process. Unfortunately there are a lot of online scam sites that I thought I was going through uspassportandvisa.org, but all it d... Voir plus
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Lisez les avis des autres
The process was super easy! Everything I needed to send my passport in was sent to me with very easy detailed instructions. There were email updates and the process was super quick. When I was notifie... Voir plus
Here's how Uspassportandvisa.org works. You give them sensitive information such as your SSN, date of marriage, parent's names at birth and DOBs, etc. And then they charge you over $100. They fill out... Voir plus
I was beyond shocked at how quickly my passport renewal took to complete. Very impressed that I mailed it on a Tuesday and by the following Monday I had already received an email indicating it had bee... Voir plus
3,8
Bien
167 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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I believed this was an official…
I believed this was an official government website when I made the payment.
Later I realized it is a third-party service and I had already completed the official process separately.
This resulted in an unnecessary duplicate charge.
The company only offered a partial refund despite the misleading presentation.
They refused to refund me my money
23 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your feedback.
We’ve reviewed your case and can confirm that your concern was addressed directly with our support team, and a refund has since been processed to resolve the matter.
For clarity, our company is a third-party application assistance service and is not affiliated with the U.S. government. This is disclosed on our website prior to checkout. Our service provides guided document preparation, review, and step-by-step instructions, while government fees are paid separately to the issuing agency.
We understand there may have been confusion, and we worked to resolve your request promptly once you reached out. If you need any further assistance, our team remains available to help.
SUPER DECEPTIVE and unethical company
UPDATE: After leaving this review I got a call from someone with a USA number. They were clearly not in the USA. They offered a full refund in exchange for updating or removing this review. Not a chance - customers need to know how this company conducts business.
SUPER DECEPTIVE and unethical company
This website disguises themselves as a website where you can renew your passport - as if it is an official government website. SUPER DECEPTIVE.
This site is not an official government website. They charge a fee to do the exact same thing you can do on the official website at no charge.
They charged $110 for something we can do on the government website for free.
The charge on our card says "EASY-FORM-FILLER.COM 5670 MO" - a generic form building website - making it extremely difficult to hunt down the actual site we had originally visited.
Then we get an alert from credit wise the next day that our information was found on the dark web.
Shame on me for making this mistake, but please, learn from my mistake and STAY AWAY.
16 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your feedback.
We want to clarify that at no point did we offer a refund in exchange for changing or removing your review. As stated in our communication, we simply shared: “If you feel that your concerns have been addressed, we would be truly grateful if you could consider updating your review on Trustpilot.” This is a standard request and not a condition tied to any refund.
We take concerns like this very seriously and would welcome the opportunity to review your case directly. Please reach out to our support team so we can address your experience and provide further clarification.
Easy and excellent customer service.
21 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your feedback, Christina.
We’re glad to hear you found the process easy and that our customer service met your expectations. We appreciate you taking the time to share your experience.
Jeffrey from Nexus Support was so very…
Jeffrey from Nexus Support was so very helpful! I needed his assistance many times with interview scheduling and changes for my husband and activating my new Nexus card. We truly don't know how we could have ever done this ourselves.
We are an older couple and not too tech savvy. We truly appreciate all the help and love that there is this option!
Thank you, thank you, thank you!
15 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you so much for your kind words, Brian.
We’re truly glad to hear that Jeffrey was able to support you and your husband throughout the process. We understand that it can feel overwhelming at times, and it’s great to know his guidance made things easier for you.
Your appreciation means a lot to our team, and we’re grateful you chose us to assist you. Thank you again for taking the time to share your experience.
Very quick service and very polite
16 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your kind words, David.
We’re glad to hear you had a quick and positive experience with our team. Providing efficient and courteous service is always our goal. We appreciate you taking the time to share your feedback.
DO NOT USE. NOT GOVERNMENT!!!
Do not use! Avoid and go straight to usps to get this done. They are very misleading. They are not the official government website. You are paying them to just to fill out forms and risking your personal information. You still have to go through the gov to fill the forms and pay them in addition you the money you gave these people. As soon as I realized , I immediately requested a refund. And they only want to offer me 25% back!!!!!!! Now I still have to go and renew my passport and close my card, freeze credit , etc. don’t use them. U can do everything at usps.
15 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Hi Tierra,
Thank you for your feedback.
We’re sorry to hear about your concerns and would like the opportunity to resolve this for you. Our team has made multiple attempts to contact you via phone, email, and text, but we have not yet received a response.
We want to clarify that we are not the official government website, and this is disclosed during the process. We also take the security of personal information very seriously and follow strict data protection protocols.
Please reach out to our support team at your earliest convenience so we can review your case and assist you further.
Thank you!
Not a government website
They charge you the price of a renewal to fill out free forms. This does not include the price you owe the GOVERNMENT. They did however return my money once I sent official requests.
10 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Martin we appreciate you sharing your feedback and understand how the situation may have been unclear at first.
To clarify, we are an independent application assistance service, not a government agency. This is stated across our website, and our role is to support customers by preparing and reviewing their forms to help avoid mistakes and streamline the process. Our service fee is separate from any official government charges.
We’re glad to see that once you reached out, our team was able to review your case and process a full refund to resolve the issue.
Since the matter has been settled, we’d be grateful if you would consider updating your review to reflect the final outcome. Your feedback helps us continue improving both our communication and overall service.
Mixed bag.
You were very accommodating with the date, but it took multiple communications over a period of two weeks.
10 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your feedback Miranda. We’re glad we were able to accommodate your requested date and provide a resolution.
We understand there may have been some confusion, as your case was resolved after your initial contact. Any longer timelines may relate to a separate request with different requirements.
We appreciate you taking the time to share your experience, and your feedback helps us continue to improve.
Very helpful and detailed
Fast to help and answer any and all questions I had with professionalism
9 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Marco, thank you for your great review! We’re glad to hear that our team was able to assist you quickly and address all your questions with professionalism. Your feedback means a lot to us, and we’re always here if you need further assistance.
Service was excellent
Service was excellent. Agent was efficient providing needed information.
8 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Mota, thank you for your kind words! We’re delighted to hear that you had an excellent experience and that our agent was able to provide the information you needed efficiently. We truly appreciate your feedback and your trust in our service.
Long journey to satisfaction
While the interactions were meny, and the process less than efficient, this team eventually diagnosed a significant error in my Trusted Traveler record held by CBP. They have guided me toward remediation.
Only wish that the systems were more transparent and clear on data inconsistency issues, but these matters are not the scope of the support center.
5 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your feedback and for your patience throughout the process Peter. We’re glad our team was able to identify the issue with your Trusted Traveler record and guide you toward a resolution.
We appreciate you taking the time to share your experience, our team will take your feedback on board and continue working to improve.
Super helpful and polite
7 avril 2026
Avis spontané
Réponse de Uspassportandvisa
We really appreciate your kind words! It’s great to know our staff made a positive impression by being both supportive and courteous
I was misled by uspassportandvisa.org…
I was misled by uspassportandvisa.org after searching for a U.S. passport application. Their site appeared as a sponsored result and looked like an official government page, but it is actually a third-party service charging over $100 just to fill out a form you can complete for free on the official site.
They charged me $104.88 for something that provides no real value, and I still had to pay the actual passport fees separately. The lack of clear disclosure is extremely deceptive.
I would strongly warn others to avoid this site and go directly to travel.state.gov for passport services.
6 avril 2026
Avis spontané
Réponse de Uspassportandvisa
We’re sorry to hear that there was confusion regarding our service, and we truly appreciate you taking the time to share your experience.
To clarify, we are a third party application preparation service, and this information is presented throughout our website. Our service is intended to help customers complete their passport applications correctly and efficiently, minimizing potential errors and saving time.
After carefully reviewing your case, we can confirm that our team replied to your request and in the end, we were able to fully resolve the matter by issuing a complete refund for your order.
As your concern has now been addressed, we would kindly ask that you consider updating your review to reflect the outcome. Your feedback is valuable to us, and we remain committed to improving our service and transparency.
Prompt and friendly service
6 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your kind words! We’re delighted to hear that you experienced prompt and friendly service. Our team always aims to be both efficient and welcoming, so it’s great to know we met your expectations.
It was quick :)
It was quick, easy, people were nice, together, & knew what they were doing.
3 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you, Mark! We really appreciate your feedback. We’re glad to hear the process was quick and easy and that our team made a great impression. That’s exactly the experience we aim to provide!
Outstanding Staff Facilitate People Through the Process to Renew Global Entry
Zane was my first contact who set me on the right path to renew my Global Entry. Emarie was OUTSTANDING! She was prompt in her replies, attentive, and answered all my questions. Her advice was wise and she stayed with me for the entire rest of the process.
2 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you so much for your thoughtful review, Sue! We’re so glad Zane was able to get you started on the right path and that Emarie provided such outstanding support throughout your experience. We’ll be sure to share your kind words with both of them. They’ll truly appreciate it. We’re grateful you chose us to assist with your Global Entry renewal!
Alyssa O was superb
Alyssa O was superb! She was friendly, courteous and fully knowledgeable regarding my concerns. She helped me 100%.
3 avril 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you so much for your kind words, Barry! We’re thrilled to hear that Alyssa provided such a superb experience. She takes great pride in being friendly, knowledgeable, and thorough, and we’re so glad she was able to help you 100%. We truly appreciate you taking the time to share your feedback!
MANIPULATIVE AND DECEPTIVE
MANIPULATIVE AND DECEPTIVE! This website and it's owners are very creative. Colors and layout make it looke like a State Department website. But nowhere does it clearly state that youll pay 183 dollars for them to pur letters in spots on paperwork fornthe exact cost of the passport. Further, upon reaching the payment screen it does not learly state that this is the only aspect of this service, and that you will still have to cut a check to the state dept later on. I've reached out through their contact us page with a generic ticket being placed, but cannot find any contact information from them. On the phone currently with my bank to attempt a stop payment. This is predatory and sick.
27 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your feedback, Paul.
We’re sorry to hear there was confusion regarding our service. We want to be clear that we are a third-party application preparation service, and this is disclosed throughout our website. Our service is designed to assist customers in completing their passport application accurately and efficiently.
After reviewing your case, we can confirm that a full refund has already been issued, and our team has responded promptly to your request to resolve this matter. We always aim to address concerns quickly and fairly, and we appreciate the opportunity to do so here.
We are a legitimate service committed to supporting our customers and providing a streamlined application experience. If there is anything further we can assist you with, we’re happy to help.
Given that your concern has been fully resolved with a refund, we would kindly ask that you consider updating your review to reflect the resolution.
Réponse de Uspassportandvisa
Thank you, MCK, for your feedback! We’re glad to hear you had a great customer service experience and truly appreciate you taking the time to share it.
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