Very easy and the post office was extremely knowledgeable about the process. Unfortunately there are a lot of online scam sites that I thought I was going through uspassportandvisa.org, but all it d... Voir plus
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Lisez les avis des autres
The process was super easy! Everything I needed to send my passport in was sent to me with very easy detailed instructions. There were email updates and the process was super quick. When I was notifie... Voir plus
Here's how Uspassportandvisa.org works. You give them sensitive information such as your SSN, date of marriage, parent's names at birth and DOBs, etc. And then they charge you over $100. They fill out... Voir plus
I was beyond shocked at how quickly my passport renewal took to complete. Very impressed that I mailed it on a Tuesday and by the following Monday I had already received an email indicating it had bee... Voir plus
3,8
Bien
167 avis
Aucun historique récent de demande d’avis
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A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Ms Hazel was so helpful and kind
Ms Hazel was so helpful and kind! She made the process so easy to make an appointment! She was so kind and helpful on the phone!
31 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you, Dana, for your kind feedback! We’re so glad Ms. Hazel was able to make the process easy and provide such helpful and friendly support. We truly appreciate you sharing your experience.
Haide turned the completely horrible…
Haide turned the completely horrible situation into a pleasant experience and accomplished everything we needed to do to make sure that my application to global entry was seamless. Her understanding of the situation as well as her ability to active listen and maintain her patience with me was incredible. I was frustrated and confused, yet she took all of that and turned it into something good. Thank you, Haide.
30 mars 2026
Avis spontané
Réponse de Uspassportandvisa
positive experience and guide you through your Global Entry application seamlessly. Her patience, understanding, and dedication truly reflect the level of support we strive to provide. We appreciate you sharing your experience.
Taylor provided me with a timely and…
Taylor provided me with a timely and effective assistance. I am very satisfied!
29 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you, Tatiana, for your kind feedback! We’re thrilled to hear that Taylor was able to provide timely and effective assistance. We truly appreciate you sharing your experience and are glad you’re satisfied with our service.
very responsive with a quick resolution
I don't know if Taylor J is a human or a bot, but they were very responsive and resolved my issue quickly. This was one of the better customer service experiences I've had. And I can't believe it's the Federal Gov
28 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you, Kim, for your kind feedback! We’re glad to hear Taylor was able to assist you quickly and provide a positive customer service experience. We truly appreciate you sharing your experience!
Technologicly Challenged!
I’m not the best on a computer, so I had a little trouble navigating, as usual. Every time I asked a question via email, I got a surprisingly quick response for a government agency. The customer service was awesome.
25 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you, David, for your kind feedback! We understand that navigating online processes can sometimes be challenging, and we’re so glad our team could provide quick and helpful support along the way. We truly appreciate you sharing your experience.
Toller Service
Toller Service. Schnelle Rückmeldung und immer erreichbar wenn ich Hilfe benötige
27 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Hi Jana,
Thank you for your positive feedback! We’re very glad to hear that you’re satisfied with our service, quick responses, and availability. We’re always happy to assist you and support you whenever you need.
Global Entry renewal
The process was fairly easy and once completed I received my Global Entry approval promptly, followed by my new card.
on-line follow-up was good
23 février 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you, PB C, for your feedback! We’re glad to hear the process was smooth and that you received your Global Entry approval and card promptly. We appreciate you choosing us.
Surprising pleasant experience!
I was very confused navigating the procedure to apply for Global Entry for myself, husband and son. I was able to correspond via text and email with a REAL person who was helpful and pleasant. Also I requested that my husband and son be able to go down for their interview together and they complied. How refreshing.
25 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you, Adele, for your thoughtful review! We’re so glad our team could provide clear guidance and be there for you every step of the way. It’s great to hear the coordination for your family’s interviews made the process easier. We truly appreciate you sharing your experience.
Easy fix to a misunderstanding and got…
Easy fix to a misunderstanding and got my problem solved within minutes. And taylor was persistent. I love that type of customer service.
24 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you, Augusta, for your kind feedback! We’re so glad Taylor was able to quickly resolve the misunderstanding and provide the level of persistence and support you deserve. We truly appreciate you sharing your experience.
Received great support in resolving…
Received great support in resolving several questions and issues encountered by me on the application web site and they were professionally and timely resolved by Taylor.
23 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your kind review. We’re glad to hear Taylor was able to provide professional and timely support while resolving your questions and concerns. We truly appreciate your feedback.
Haide
Haide
She went above and beyond what one would expect.
She responded by phone and walked me through the entire process with patience and kindness.
21 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you, MJM! Providing patient, thorough support is very important to us, and we’re so pleased to hear this reflected in your experience. We appreciate your feedback.
THIS SITE IS A SCAM!
THIS SITE IS A SCAM!! My fiance needed to renew his passport & he thought it was the correct government website for passport renewals. He entered his personal data and was prompted to pay $132 - they don't even provide the passport, they just fill out the forms you can do yourself for free on the official government website. This is an extremely misleading website & I am concerned about having provided them personal data!! At best, they are a middle man with no use or benefit at all. At worst, they are a major scammer selling your personally identifiable information to the dark web.
DO NOT USE THIS SERVICE!!!
15 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Hi Kate,
This review does not appear to be based on an order placed under your name, and as a result, we are unable to locate any account or order details to investigate or assist. We have previously requested additional information, but have not received a response.
In order to move forward, we require the full name and details of the individual who placed the order. Without this information, we are unable to provide support or verify the situation.
Many customers find value in our services, and we remain fully willing to assist the appropriate account holder. Please have the purchaser contact us directly or provide the necessary details so we can address this matter accordingly.
Thank you.
Do not receive packet with changes
I called because the previous agent did not send me my passport pack with the changes that I requested. The agent was polite, helpful and efficient. The call was answered in a timely manner and the agent was able to find my information and sent me my packet with changes in seconds. Not sure why the previous agent said it would take 15 minutes which did not happen but Beth was able to send me the packet in secounds and I confirmed with her all was correct.
12 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your feedback, Cortina.
We sincerely apologize for the initial delay and any confusion you experienced. That is not the level of consistency we strive to provide.
We are very glad to hear that Beth was able to quickly locate your information, make the requested changes, and send your updated packet promptly. Providing efficient and accurate support is our priority, and it’s great to know she was able to turn your experience around.
We appreciate you bringing this to our attention and for taking the time to share your experience.
Taylor was very friendly & helpful
11 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your kind words. We’re pleased to hear Taylor delivered a friendly and helpful experience. We truly appreciate you taking the time to share your feedback.
Raine's customer service was…
Raine's customer service was exceptional and the information provided was prompt and well explained.
2 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you, Patti, for your kind feedback! We’re so glad to hear Raine provided exceptional service and clear, prompt information. We truly appreciate you sharing your experience.
Taylor was extremely courteous and…
Taylor was extremely courteous and patient
Directed me with every step in the application
9 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Hi Solaima! Thank you for sharing your experience.
We’re thrilled to hear that Taylor was courteous and patient, guiding you through every step of your application. Providing clear, supportive assistance is exactly what we strive for, and it’s wonderful to know that her help made the process easier for you.
We’ll be sure to pass along your kind words to Taylor. Thank you again for trusting us with your application!
All good
All good thus far. I have just applied a few days ago. I have heard from friends that your organization is well run. That has been my experience.
5 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your feedback, Gregory.
We’re glad to hear that your experience so far has been positive and that our process is meeting your expectations. We strive to provide a smooth and well-organized experience for every customer, and it’s great to know that this has been reflected in your application process.
We appreciate you taking the time to share your experience and for trusting us!
Raine B has been a God send
Raine B has been a God send, she has answered every question promptly for me and has walked me through the whole process.
I wish there were more people in Customer Service like her because she shows that she cares. She deserves a promotion.
6 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you so much for your kind words, Rae.
We’re thrilled to hear that Raine was able to provide such thorough and caring support throughout your process. Our team takes pride in helping our customers every step of the way, and it’s wonderful to know that their dedication made such a positive impact on your experience.
We will be sure to share your feedback with Raine and the rest of our team. Thank you again for taking the time to recognize their excellent work!
I’ve been unable to login my account…
I’ve been unable to login my account after making Global Entry applications for my wife & I to proceed further. I’m currently still not able to login but have gotten the assistance needed from Ms Victoria for our interviews! That was an awesome experience with to secure our interviews as we await how to login.
6 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for sharing your experience, Kennedy.
We’re glad to hear that Victoria was able to assist you in securing your interviews despite the login issues. Our team strives to provide helpful and supportive guidance every step of the way, and it’s wonderful to know that her support made the process smoother for you and your wife.
We appreciate your patience with the login issue and are here to help you get it resolved as soon as possible. Thank you for trusting us with your Global Entry applications!
EMAIL REQUEST
I sent in an email request, and the response came back within minutes... Excellent service and much appreciated!
4 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your kind words, Nidia.
We’re thrilled to hear that you received such a quick response and that our service met your expectations. Providing fast and helpful support is always our goal, and it’s wonderful to know it made a difference for you.
We appreciate you taking the time to share your experience!
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