Very easy and the post office was extremely knowledgeable about the process. Unfortunately there are a lot of online scam sites that I thought I was going through uspassportandvisa.org, but all it d... Voir plus
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Lisez les avis des autres
The process was super easy! Everything I needed to send my passport in was sent to me with very easy detailed instructions. There were email updates and the process was super quick. When I was notifie... Voir plus
Here's how Uspassportandvisa.org works. You give them sensitive information such as your SSN, date of marriage, parent's names at birth and DOBs, etc. And then they charge you over $100. They fill out... Voir plus
I was beyond shocked at how quickly my passport renewal took to complete. Very impressed that I mailed it on a Tuesday and by the following Monday I had already received an email indicating it had bee... Voir plus
3,8
Bien
169 avis
Aucun historique récent de demande d’avis
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A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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I’ve been unable to login my account…
I’ve been unable to login my account after making Global Entry applications for my wife & I to proceed further. I’m currently still not able to login but have gotten the assistance needed from Ms Victoria for our interviews! That was an awesome experience with to secure our interviews as we await how to login.
6 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for sharing your experience, Kennedy.
We’re glad to hear that Victoria was able to assist you in securing your interviews despite the login issues. Our team strives to provide helpful and supportive guidance every step of the way, and it’s wonderful to know that her support made the process smoother for you and your wife.
We appreciate your patience with the login issue and are here to help you get it resolved as soon as possible. Thank you for trusting us with your Global Entry applications!
EMAIL REQUEST
I sent in an email request, and the response came back within minutes... Excellent service and much appreciated!
4 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your kind words, Nidia.
We’re thrilled to hear that you received such a quick response and that our service met your expectations. Providing fast and helpful support is always our goal, and it’s wonderful to know it made a difference for you.
We appreciate you taking the time to share your experience!
Third party website not the government one but good customer service.
I filled out the form thinking I was on the government website and put my daughter’s sensitive information! I was super tired and didn’t pay attention. I submitted the form but realized my mistake when I was prompted to pay. I emailed the uspassportandvisa company requesting the deletion of all data but received no response and instead they keep sending me advertisements stating that they still have the form (which I can’t access) and inviting me to do the payment! And of course there is no phone number available to contact them unless you do the payment! So deceptive!
I am updating my post:
I did receive an answer I will be sharing here:
« I hope this message finds you well.
I completely understand your concerns regarding the privacy of your data and the importance of ensuring its secure handling.
After reviewing our records, I can confirm that we did not receive your order completely,
meaning it was not fully processed in our system. As a result, no personal details were saved or stored, and there are no data records in our platform that need to be deleted.
Even if the order had been completed, we have strict policies in place regarding data retention. We only store personal information that is essential to process and submit your application.
Once the application has been submitted, your details are securely removed from our system in full compliance with all applicable data protection regulations. We do not retain unnecessary data beyond what is required for the specific purpose of processing your application.
I hope this clarification addresses your concerns.
Thank you, »
Nevertheless my daughter’s full name still appears when I click on the « complete application » icon I keep receiving on their advertising emails.
I was able to request a deletion of the data on their website this time since it didn’t ask me for an order ID, and according to their statement it takes about 15days to have it processed which I find too long!
Following these events, I am adding one star.
I am hoping my request will be processed sooner.
More update as of 03/06/2026
I received a phone call from one of the form assistant who was really kind and assured me that they have deleted all the data and they unsubscribed me from the marketing emails, but unfortunately when I click “complete application” in one of the previous marketing posts it still takes me to the payment process for my daughter’s application form that is still stored in their system.
I am glad I have those previous emails to figure out the veracity of their saying! I mean if they claim they are not using these datas what is the issue in deleting it??!
All I know is that I am supposed to be redirected to a new form page when I click “complete application “ not the payment page!
Anyway, I submitted a deletion request of the application form and received a confirmation email from “jotform” for my request. I am expecting a ticket confirmation number of the data erasure from the same “jotform” company they are using!
For their email answers and phone call I am changing the title from bad customer service to can do better!
As of March 10 2026
Communication is key!
My request had been answered and I received a confirmation email of the data erasure.
The page can’t be found anymore!
I thank Raine B. The form assistant for taking care of this.
28 février 2026
Avis spontané
Réponse de Uspassportandvisa
Maria we would be happy to assist you but we need your full name to verify that we have been able to assist you. Email us at support@uspassportandvisa.org if you haven't already or confirm we have been able to assist you.
I had an issue log-in and agent Ms…
I had an issue log-in and agent Ms Taylor contacted me many time to make sure I was following steps and after a couple of days I’ve received call and email making sure I was okay. She’s a great customer service agent.
20 février 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for sharing your experience, Hiro.
We’re delighted to hear that Taylor was able to assist you so thoroughly and ensure everything went smoothly with your login issue. Going the extra mile to stay in touch by phone and email is exactly what we strive for in customer service.
We’ll be sure to pass along your kind words to Taylor. Thank you again for trusting us and for taking the time to share your feedback.
Taylor processed the final stages of my…
Taylor processed the final stages of my application in a friendly, efficient and effective manner. It could not have been done any better!
Howard
3 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you for your kind review, Howard.
We are very pleased to hear that Taylor was able to assist you through the final stages of your application in a friendly, efficient, and effective manner. Providing clear support and making the process as smooth as possible is always our goal.
Your feedback means a great deal to our team, and we will be sure to pass along your kind words to Taylor. Thank you again for choosing our service and for taking the time to share your experience.
Unbearable frustration until Global Entry Assistance stepped in to help!!
Before working with Global Entry Assistance i tried to renew my membership on my own and had an extremely frustrating time that went on for many months! Once I started working with Global Entry Assistance everything went smoothly and faster than I expected!! Everyone I dealt with was really very helpful and responsive. They just took over the case, stayed in close contact, informing me of the process and what to expect. I greatly appreciated it!! This was an instance where every penny I paid for the service was well worth it!
2 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Hi Barbara!
Thank you so much for sharing your experience, Barbara. We truly appreciate your kind words.
We understand how frustrating the Global Entry renewal process can sometimes be when trying to navigate it alone, and we are very glad our team was able to step in and help make things smoother for you. Providing clear guidance, staying in close communication, and helping move the process forward is exactly what we aim to do for our customers.
It means a great deal to hear that you felt the service was worth it and that our team was helpful and responsive throughout the process. Thank you again for trusting Global Entry Assistance to support you with your renewal. We sincerely appreciate your recommendation.
I am extremely impressed with the…
I am extremely impressed with the efficiency of this site to process the Global Entry renewal. I was expecting it to take literally months like the initial application process (understandably so as it is the initial application) but it was complete within ten days.
The online application was very easy to follow and submit.
Excellent service and response from the care team with any questions (only one and it turned out to be redundant). I highly recommend this site for applications and renewal (I used for Global Entry renewal).
Thoroughly and efficient.
2 mars 2026
Avis spontané
Réponse de Uspassportandvisa
Thank you so much for your thoughtful review. We are thrilled to hear that your Global Entry renewal process was completed so quickly and that the application was easy to follow. Our goal is always to make what can sometimes feel like a complicated process as smooth and efficient as possible.
It is also great to know that our care team was able to assist you when needed, even if the question ended up being unnecessary in the end. Providing clear guidance and responsive support is very important to us.
We truly appreciate your recommendation and your kind words about our service. Thank you again for trusting us with your Global Entry renewal, and we are glad we could help make the process fast and hassle free. Safe travels.
My husband and I found this US Passport…
My husband and I found this US Passport and Visa to be much easier to fill out than the standard government forms. So much simpler, without having to research the types of forms needed and rules pertaining to them.
23 février 2026
Avis spontané
Réponse de Uspassportandvisa
Hi Cristy,
Thank you so much for your kind feedback! We’re so glad to hear that you and your husband found the process easier and more straightforward compared to standard government forms.
Our goal is to simplify what can often feel like a confusing process and provide clear guidance every step of the way, so it’s great to know that made a difference for you both. We truly appreciate your support!
Jenny P was so very nice and…
Jenny P was so very nice and informative!!!! Worth every penny!!! Fast Service, good communication! 5 stars!
26 février 2026
Avis spontané
Réponse de Uspassportandvisa
Acacia,
Thank you so much for your kind review! We’re thrilled to hear that Jenny provided such a great experience and kept you well informed throughout the process. We’ll be sure to pass along your feedback to her.
We truly appreciate your support and are glad we could provide fast, helpful service from start to finish!
This site leads you to believe that…
This site leads you to believe that you’re paying for a full passport and TSA services. However, they only fill out the forms you need and charge more than what it cost to submit the paperwork directly to the US Department of state which you have to do on your own even after using their services. This is a very deceiving website.
26 février 2026
Avis spontané
Réponse de Uspassportandvisa
Hi Jay,
Thank you for sharing your feedback. We’re sorry to hear this was your impression and understand how frustrating that must have felt.
To clarify, we are a private, third-party service that assists customers in preparing their passport application forms accurately and efficiently. Our service includes guided support, completed application documents, and detailed instructions to help reduce errors that can lead to delays or rejected applications. The government fees paid directly to the U.S. Department of State are separate and required whether someone completes the forms independently or uses a preparation service, and this is disclosed on our website.
We also clearly state that we are not affiliated with the government and that our role is to assist with document preparation and support throughout the process.
Many customers choose to use our service for added guidance and convenience, especially when they want help ensuring everything is completed correctly the first time. That said, we understand this type of service may not be the right fit for everyone.
If you would like us to review your specific order or address any remaining concerns, our support team would be happy to assist you and you can find our support contact information on your checkout email.
Thank you.
Taylor checked in with me via email and…
Taylor checked in with me via email and then scheduled an appointment to make sure that my Nexus application was linked. I appreciated the support and the clear way of navigating through the process as it is truly overwhelming.
25 février 2026
Avis spontané
Réponse de Uspassportandvisa
Hi,
Thank you for sharing your experience! We’re so glad Taylor was able to provide support and guide you through linking your Nexus application. We understand how overwhelming the process can feel, and it’s wonderful to hear that our team could make it clear and manageable for you.
We truly appreciate your feedback and your trust in us.
Best!
Very professional and able to identify…
Very professional and able to identify the issue to correct. Including staying online to ensure that the forms were received and updates where made properly.
24 février 2026
Avis spontané
Réponse de Uspassportandvisa
Hi Victor,
Thank you for your kind words! We’re glad to hear that our team was able to identify and correct the issue for you. Ensuring that your forms were received and updated properly is always a top priority, and we’re happy we could provide that level of support.
We truly appreciate your feedback and your trust in us!
Best regards!
Pleasantly surprised
The process was pretty simple and straightforward. After submitting though, I realized I had a typo in my application and prepaid shipping label.
The confirmation communication also provided contact information and instructions in the case of any errors or mistakes, so was easily able to contact support.
The customer service was better than I excepted. Someone from Passport Form Assistance contacted me in a timely manner and was concise and helpful, providing me with my new shipping label and tracking number.
Overall good experience.
20 février 2026
Avis spontané
Réponse de Uspassportandvisa
Hi Ellie,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that our process was straightforward and that our team could quickly help correct the typo in your application and shipping label.
It’s great to know that our support met your expectations and even exceeded them. We always aim to provide timely, clear, and helpful assistance, so your feedback really means a lot to us.
We’re glad your overall experience was a positive one, and we appreciate you choosing us!
Safe travels!
Réponse de Uspassportandvisa
Hi Alex,
We’re sorry to hear this was your experience and understand your concern.
To clarify, we are a private, third party service that assists customers in preparing their passport applications accurately and efficiently. Our service includes guided support, completed application forms, and helpful resources designed to help prevent common errors that can lead to delays or issues with processing. The government fee paid separately to the U.S. Department of State is required regardless of how the application is prepared, and this is noted on our website.
We also clearly state at the top of our website, before any information is entered, that we are not affiliated with the government. Additionally, all confirmation emails include our contact information, including our phone number, so customers can easily reach our support team if needed.
We’d be happy to look into your order and assist you further, including reviewing your refund request. Please reach out to our support team directly so we can help resolve this for you as quickly as possible.
The lady was very knowledgeable and…
The lady was very knowledgeable and courteous
22 février 2026
Avis spontané
Réponse de Uspassportandvisa
Hi Clifford,
Thank you for your feedback! We’re glad to hear you had a positive experience and that our team member was both knowledgeable and courteous. Providing helpful and professional support is what we strive for every day.
We appreciate you taking the time to share your experience!
Excellent service from US Passport and…
Excellent service from US Passport and Visa! Everything was quick, simple, and well organized. The team was friendly and made sure my documents were handled properly. I truly appreciate the support, highly recommended!
20 février 2026
Avis spontané
Réponse de Uspassportandvisa
Hi Matteo,
Thank you for your kind words! We’re so glad to hear everything was quick, simple, and well organized, and that our team provided friendly and supportive service. Making sure your documents are handled properly is exactly what we strive for.
We appreciate your recommendation!
I needed my passport urgently
I needed my passport urgently, and they were incredibly helpful throughout the process. Everything was handled smoothly and efficiently, and I truly appreciate their professional and reliable service.
20 février 2026
Avis spontané
Réponse de Uspassportandvisa
Hi Brett,
Thank you for sharing your experience! We’re so glad we could assist you during a time-sensitive situation and help make the process smooth and efficient. Providing reliable, professional support when it matters most is exactly what we strive for.
We truly appreciate your feedback!
Excellent Assistance
The process was efficient and well-structured, and their team was both professional and attentive. I truly appreciated their guidance and prompt support, which made everything seamless and stress-free. I would confidently recommend their services to others.
19 février 2026
Avis spontané
Réponse de Uspassportandvisa
Hi Joy,
Thank you so much for your thoughtful feedback! We’re thrilled to hear you found the process efficient and well-structured, and that our team’s support made everything seamless and stress-free. Providing attentive guidance every step of the way is exactly what we strive for.
We truly appreciate your recommendation!
I'm so glad I found this company
I'm so glad I found this company, they helped me apply for my passport and took the time to make sure I had all the documents in place. The people are patient and kind. Really appreciate you guys!!
17 février 2026
Avis spontané
Réponse de Uspassportandvisa
Hi Marley,
Thank you for your kind words! We’re so glad we could help you with your passport application and make sure everything was in order. Our team strives to be patient and supportive every step of the way. We really appreciate your feedback!
Was really very nice took care of my…
Was really very nice took care of my situation as soon as possible. I was having trouble with my phone and she called me back. That was really really amazing.
19 février 2026
Avis spontané
Réponse de Uspassportandvisa
Hi Sylvia,
Thank you for sharing your experience! We’re thrilled to hear our team could assist you quickly and provide the support you needed, even with phone issues. Our goal is to make the process as smooth and stress-free as possible. We really appreciate your feedback!
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