USRider Equestrian Motor Plan Avis 

Just had to call for service after my truck wouldn't start at a gas station stop. The initial contact experience was great - first question "are you and your horse safe". They arranged for truck and trailer to be towed to back to my home, then transported the truck to the shop. Total turnaround time from initial call was 4 hours and they even called to follow up and make sure everything was taken care of. The towing company said their experience was phenomenal as well which says a lot for the total service process to third party providers as well as the end customer.

I waited hours for roadside assistance. I was near a large town. I would think they would have a better network to provide service in a populated area like Cedar Rapids IA. The customer service reps were very good, with updates. In the end, the assistance came from Muscatine and I had to pay an enormous amount for travel time.

Immediate service & follow up was great.

We were stuck in the middle of nowhere in wyoming with a full 4 horse trailer on the side of the highway. We were all senior woman with all the equipment to change a tire but not the know how. Lol US Rider was awesome and had someone out to us within an hour to fix our tire that blew out. We also learned how to change a tire.

The response to my call was immediate, kind and professional. I got frequent updates on when the tow truck would arrive and all of them were accurate. The tow truck driver was wonderful. He was careful, professional and even agreed to drive me home from the body shop when I asked if he would. I deeply appreciated the calls checking on me and making sure I got home safely.

Great experience. You found a company quickly to get me help, kept me informed while I waited for them and followed up.

I was traveling to a sheep show with grandkids and a loaded trailer far from home when the truck broke down. I have had your insurance for 3-4 years but have never had to use it. When the gal answered my call at 1:35 am, I was so relieved. She took prompt and great care of us. The tow truck was there in less than a hour and he was wonderful too! It's such a comfort to know you guys are there if I need it!

Customer service of US Rider is outstanding. Casey was our representative and went above and beyond to assist us.

Excellent response from the call center service. Towing service sent was quick and efficient.
All very good experience, as has always been case for us.

Call was answered immediately. Customer Service person on phone was very competent and did great follow up. Timely and knowledgeable technician.

Love USRider. Will never go without. Was stranded with a dually and my big LQ trailer on a two lane highway. It was terrifying. The folks at US Rider had help there in record time.

Very prompt service. Towed our vehicle within minutes. They made all the calls. Easy, peasy, super friendly, and efficient.

The service I received and the care the associate had that my Mom and I were safe and taken care of.

The driver knew how to get things done and get my truck to the repair shop

Timely, courteous, all around great job

From the time I made the phone call that I needed help. The girl on the end of the line was very helpful. Big wrecker that they sent out It’s very knowledgeable with the situation I was in. He was very professional and very caring. And I highly recommend you guys to eve that I see.

All USRider team members with whom I spoke were professional and as helpful as policy allowed. However, when I ran into issues with a USRider-contracted service provider, I was left to deal with the problem on my own.

I don’t remember his name, but the service representative who helped us was simply outstanding!

The worst service that you could possibly pay for. Biggest waste of money ever. Completely useless service when you're in a panic and need help quickly.

Also nice to see that you delete and block reviews on your Facebook page that don't match the false narrative you've created.

I am just one of many in my area who have had the worst time trying to use you guys in a break down. Thankfully, I've switched to Trail Guard and turned all my friends onto them as well.