Delivery times are a lot longer than advertised. I've had one successful order on this website, so I don't want to be too harsh. But my last order is now 17 days overdue and we have no sign of... Voir plus
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Lisez les avis des autres
Excellent customer service. We had some garden furniture which needed replacement. The service is quick, polite and very professional. A delight to deal with them.
L'entreprise a répondu
I ordered string shelves, they were good quality and arrived quickly, however when I saw them I realised they didn't suit my room. Chloe in customer services was really helpful, I got through straigh... Voir plus
L'entreprise a répondu
Prompt delivery great product, rubber washing bowl, have been looking to replace my original one which I have had for 11 years. Still in full working order just looks a bit tatty.
À propos de l'entreprise
Écrit par l'entreprise
Independently owned and operated since 1999, Utility are the home of great contemporary design online. Find the most comprehensive collection of European designer furniture, lighting and home accessories brands such as HAY, Vitra, &Tradition, Kartell and more, at Utility today.
Coordonnées de contact
14A Compass West, Spindus Road, L241YA, Liverpool, Royaume-Uni
- 0151 494 9412
- richard@utilitydesign.co.uk
- utilitydesign.co.uk
4,5
Excellent
878 avis
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Great service from Shaun and the other…
Great service from Shaun and the other folks at Utility Design. The piece came in great condition, the process was smooth, and they were communicative the whole time.
Recommend for sure.
9 décembre 2025
Avis spontané
Réponse de Utilitydesign
Hi Matthew and thank you for this review, it's lovely to know your experience was so seamless. Shaun is delighted!
Best wishes,
Richard
De-light-ful Products
We’ve recently relocated and consequently we have been in need of new lights and some furniture - we bought 3 Hay Pendants, a Flos Glo Ball Pendant, a Blomus Fera Side Table & a Ferm Living Plant Box on Stand. These arrived quickly and efficiently and are just what we needed. We’ve used utility for many years and have always been very happy with the service offered and the products delivered!
28 novembre 2025
Réponse de Utilitydesign
Thanks you Elaine for taking the time to review us and give us 5 stars. We really appreciate your support over the years and this fantastic feedback.
Best wishes,
Richard
First rate service.
I placed a web order in September. The online shop made it clear that the item was out of stock. I received confirmation of the order and an apology that the order could not be fulfilled immediately, but I would be kept up to date by email. I received 2 or 3 such emails and the order was actually delivered before schedule and well in time to gift as a birthday present. Throughout the contact Utility Design has been affable, courteous and painstaking in its attention to customer services. I couldn’t rate them more highly. Thank you all. My only complaint is that the objet d’art that arrived was in every regard far superior to the photograph on the web site and they really don’t do themselves justice.
1 décembre 2025
Avis spontané
Réponse de Utilitydesign
Thank you so much for taking the time to share such a wonderful review. It’s great to hear that our updates kept you informed and that your order arrived earlier than expected and in time for the birthday celebration. We’re delighted that you found our team friendly, courteous and attentive throughout the process.
Your kind words mean a lot to us, and we’re especially pleased that the piece you ordered exceeded your expectations - though we clearly need to work harder to ensure our photography does it justice! Thank you for highlighting this; we’ll be looking into ways to improve.
We’re grateful for your support and hope to welcome you back again soon.
Best wishes,
Richard
Réponse de Utilitydesign
Thank you, this is really appreciated.
Best wishes,
Richard
Delivery drivers were great
Delivery drivers were great. Really helpful. Installed the furniture perfectly.
26 novembre 2025
Avis spontané
Réponse de Utilitydesign
Thank you Alex for this lovely review!
Best wishes,
Richard
Friendly and efficient service
1. Delivery team were very pleasant to engage with. Friendly, professional and efficient.
2. Checked the unit and asked us to also check it, before signing the paperwork.
19 novembre 2025
Avis spontané
Perfect and easy delivery of a USM…
Perfect and easy delivery of a USM Haller unit. Polite staff who placed the assembled unit exactly where I wanted it and made sure it was level and in perfect condition. They took the packaging away with them. All very quick. The unit looks beautiful.
18 novembre 2025
Avis spontané
Réponse de Utilitydesign
Hello Emma and thank you for taking the time to review us - I'm delighted you you are so pleased with your unit - enjoy it!
Best wishes,
Richard
The best furniture retailer
The best furniture retailer, great to deal with, seamless delivery.
17 novembre 2025
Avis spontané
Réponse de Utilitydesign
Thank you Liz for this review. It's brought a little bit more sunshine to our Monday morning!
Best wishes,
Richard
Super friendly and efficient delivery
I was kept informed on my delivery and the gentleman who delivered it was super friendly and efficient. The whole process of buying from utility from picking fabrics to delivery has been great. Such warm, knowledgeable and honest interactions with all staff. Not just trying to get that sale.
10 novembre 2025
Avis spontané
Réponse de Utilitydesign
Hello Lydia and thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with us. Our team prides itself on offering friendly, knowledgeable, and genuine service, so it’s lovely to know that came through at every stage. We’ll be sure to share your kind words with the team (and your delivery driver!).
Thanks again for choosing Utility - we hope you enjoy your new piece and hope we can be of help to you again soon.
Best wishes,
Richard
Team at Utility has been fantastic
23 octobre 2025
Avis spontané
Réponse de Utilitydesign
Thank you so much Helen for your kind words - we're thrilled to hear you had a great experience!
Best wishes
Richard
We bought the iconic Noguchi coffee…
We bought the iconic Noguchi coffee table and Utility made the purchase and delivery super smooth. It's so exciting to have this design icon at the heart of our living room. We heart Utility!
23 septembre 2025
Avis spontané
Réponse de Utilitydesign
Hi Lisa - Thank you so much for your kind words! We're thrilled to hear that you love your Vitra Noguchi Coffee Table and that everything went smoothly with your order and delivery. It’s wonderful to know this design icon has found a special place in your home - we're thrilled you chose to support us and hope we can welcome you back again soon.
Best wishes,
Richard
Brilliant experience
Brilliant experience from initial enquiry to delivery! Even when I had an issue, the team went the extra mile to resolved it quickly and provided outstanding support. I'll definitely return and recommend them to others!
6 octobre 2025
Avis spontané
Réponse de Utilitydesign
Thank you so much for taking the time to share your kind feedback. We're thrilled to hear that you had a great experience with us and that you're happy with your purchase. We hope to welcome you back again soon!
Best wishes
Richard
Poor experience in terms of length of…
Poor experience in terms of length of delivery, very long
29 septembre 2025
Réponse de Utilitydesign
Hello Colin,
Thank you for taking the time to share your feedback. While it’s always disappointing to see a 2-star review, we completely understand your frustration with the delay in receiving the remaining items from your order. Unfortunately, these items were placed during the summer holiday period, when many manufacturers operate with reduced capacity, which did slow things down. Availability at the time of ordering also played a part.
We’re pleased to hear that your full order has now arrived, and we hope you’re enjoying your new pieces.
Best wishes,
Richard
Staff very helpful and polite and had…
Staff very helpful and polite and had good product
knowledge I liked the item so much so that I ordered
another one which was sent by next day delivery with no extra charge and twenty five per cent off!
I shall definately support this business again as all
Businesses need our support especially if the goods are not made in China which I try to support Well done !
29 septembre 2025
Great service
Great service, even put everything together for me!! and took away all the packaging
26 septembre 2025
Avis spontané
The whole experience with ultility team…
The whole experience with ultility team has been a pleasure. From leadership team being amazing hosts in the showroom, knowledge of team and advise and the delivery guys, also very knowledgeable of product and assembly. They have been 3 times recently and really care about assembly, complementary on purchase and take all excess packaging. 1st class
26 septembre 2025
Avis spontané
Réponse de Utilitydesign
Hello and thank you for taking the time to review us, it's hugely appreciated by us all.
Best wishes,
Richard
Great as always
23 septembre 2025
Avis spontané
Terrible comms
Bought a HAY balcony chair in red on 3rd August. Was first told this item was unavailable in galvanised steel… which was never the colour I ordered. Then when this was cleared up I was told there would be a wait of 1.5 to 3 weeks. Well it’s 12 September and there’s no chair. I’ve emailed twice for an updated and been ignored. Not good given the price I paid!
3 août 2025
Avis spontané
Réponse de Utilitydesign
Hello and thank you for providing your order number. I’ve reviewed your order and can confirm that the Hay Balcony Lounge Chair – Hot Galvanised option was mistakenly shown on our website listing which was the option you selected. Our team emailed you on 13th August to clarify this, and after further correspondence, we confirmed the correct colour was Iron Red.
Follow-up emails were sent to you on 14th and 15th August,
Once your colour preference was confirmed, we placed the order with HAY. Their own stock was temporarily depleted due to their summer 20% discount sale, but we now have a confirmed shipping date from Denmark of 15th September.
Please rest assured your chair will be delivered as soon as possible, and we will ensure you are kept fully updated moving forward.
Best wishes,
Richard
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