With regard to the VISION plan with UTMOST--BEWARE Good fund options, but ruined by astronomical fees The Fees: The internal management and administration charges to run this Vision plan are hu... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
This was an old policy so I had to go through the main phone line to find the correct department, so that could be improved. However once speaking with Zian Naeem he provided great customer service... Voir plus
L'entreprise a répondu
Julie didn't know me at all but was extremely professional and still understanding of my plight. Responding quickly and I was also able to reach out to her again and she was as knowledgeable of me an... Voir plus
L'entreprise a répondu
Danielle Lewis went above and beyond to help. I have a client whose circumstances have changed and who now needs to access funds as quickly as possible. A fund merger has unfortunately caused d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
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4,0
Bien
888 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Online Access
Whilst it took a few emails to resolve, the instructions provided were clear and straight forward.
Thank you Sarah (Moore)
Regards
Dave G
10 février 2026
Avis spontané
Réponse de Utmost International
Dear David,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Leah Casey and her great team
Great service from wonderful staff who always look to make an effort to provide the information in a timely manner, and we have been dealing with Utmost for a very long time.
6 février 2026
Avis spontané
Réponse de Utmost International
Dear Mohamed,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very prompt replies to my emails ,gave…
Very prompt replies to my emails ,gave me everything I asked for.
6 février 2026
Avis spontané
Réponse de Utmost International
Dear John,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
retired person
My investments have grown and been managed well. I can access the information online, which is extremely convenient.
6 février 2026
Réponse de Utmost International
Dear Amy,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our product.
Kind Regards, Utmost
Text glitch…
I had a technical issue and Paula really helped guide me through. With quick responses and patience.
5 février 2026
Avis spontané
Réponse de Utmost International
Dear Deborah,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
obtaing access to online account very…
obtaing access to online account very tortuous and not yet achieved
6 février 2026
Avis spontané
Réponse de Utmost International
Dear Natalie,
Thank you for reaching out - we are sorry you are having trouble accessing online. Please send through the details to relationshipmanagement@utmostgroup.com and we will be happy to support resolution.
Kind Regards, Utmost.
The service I have received since…
The service I have received since joining Abbey Wealth Management almost 6 years ago with Simon Baker, was excellent. Since Simon left Spain after a couple of years the service has been nonexistent. However, this past week I have had the pleasure of connecting with Emily Hughes from your
Customer Support Team
Utmost International Isle of Man. Emily had acknowledged my recent complaint about the service, and cooled my frustration in handling my concerns in a very professional and friendly manner. She is a credit to your organisation.
2 février 2026
Avis spontané
Réponse de Utmost International
Dear Myra,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team. We would be happy to support with any future queries you might have - please do not hesitate to reach out at relationshipmanagement@utmostgroup.com
Kind Regards, Utmost
I logged a request with Leah Casey in…
I logged a request with Leah Casey in Client Services who was very helpful and understanding of my needs. I received the information that I had requested on the same day via email. Excellent service!
5 février 2026
Avis spontané
Réponse de Utmost International
Dear Graham,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Customer service is very poor
Customer service is very poor, they never respond within their SLA's. Have been waiting 3 weeks just to acknowledge my emails and still no response after 3 weeks, even the customer complaint email has not responded, which tells you everything.
4 février 2026
Avis spontané
Réponse de Utmost International
Dear Jason,
Thank you for reaching out; feedback is important to us. The team have located your case and issued a response - we are sorry this has taken longer than expected. If we can support in this or any future queries please reach out at relationshipmanagement@utmostgroup.com
Kind Regards, Utmost.
Took the time to assist very clearly
Took the time to assist very clearly and concisely with the completion of application forms. Gave excellent and friendly guidance.
4 février 2026
Avis spontané
Réponse de Utmost International
Dear Tony,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Réponse de Utmost International
Dear David,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Shockingly poor customer service
Apart from taking 11 days to respond to my very simple query i.e. please supply a pdf link for some charges,
the eventual response did not contain a link but but a cut and paste table of the charges applicable. My solution? , why not add the charges document to the Document Library and save us both a lot of wasted time and effort. A poor company that charges outrageous amounts for dreadful and incomplete service. A very unhappy customer.
31 janvier 2026
Avis spontané
Réponse de Utmost International
Dear Paul,
Thank you for taking the time to leave a review - we are sorry to see that you have experienced an unnecessary delay in this instance. We would be happy to support with any future queries you may have - please reach out at relationshipmanagement@utmostgroup.com
Kind Regards, Utmost.
Slow and inaccurate.
Utmost international are incredibly slow to respond and frequently get key information wrong, costing clients time and money.
Being on the IoM, not in the UK, means the heavily bureaucratic requirements for paper and wet signatures on withdrawals take many weeks. Phone calls to them cost a fortune.
Avoid if you're in the UK and speed or clarity are important to you.
31 janvier 2026
Avis spontané
Réponse de Utmost International
Dear Stretch,
Thank you for taking the time to leave a review - feedback is important to us. We would like to discuss the points raised with you further but have been unable to locate your account with the information provided. Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we will be able to assist.
Kind Regards, Utmost.
Amazing Dina Stratan
Dina was super helpful and knowledgeable, and provided exactly what i needed in no time at all, allowing us to help the client in what they need to do.
29 janvier 2026
Avis spontané
Réponse de Utmost International
Dear Lee,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very prompt with clear responses.
Very prompt with clear responses.
Laura is always very professional and helpful.
29 janvier 2026
Avis spontané
Réponse de Utmost International
Dear Sarah,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Good Communication and Efficient Service
From production of initial client facing documentation to the processing of the completed application, and issuance of policy documents, the service was smooth and efficient with excellent communication and service an important factor.
27 janvier 2026
Avis spontané
Réponse de Utmost International
Dear Simon,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Pro's & Con's
Quick concise responses to general queries - thank you.
However, the adviser website is poor both through access (I'm still waiting for a response on my login query) and the general lack of information on various Bonds originally with other companies.
29 janvier 2026
Avis spontané
Réponse de Utmost International
Dear Max,
Thank you for reaching out - we are glad to hear of your positive experience with the team. With regards to the online offering, we would be happy to discuss further - please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review should you wish to arrange a call.
Kind Regards, Utmost.
A fantastic service
A fantastic service , really helpful , always answered the phone , which is unusual these days but utmost were always so helpful
28 janvier 2026
Avis spontané
Réponse de Utmost International
Dear Richard,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Customer Support Adviser
Asked my question to adviser she did not know but phoned me back with the answer to my question very quickly. Thank You
28 janvier 2026
Avis spontané
Réponse de Utmost International
Dear Robert,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Rather than staying on hold for however…
Rather than staying on hold for however long, I requested a call back and received one within 15 minutes from Zain. Zain was able to swiftly help with my request and send through the documents needed, great customer service.
27 janvier 2026
Avis spontané
Réponse de Utmost International
Dear Customer,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
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