Excellent ordering, follow up and delivery! Both Samsonite upscape cases came well packaged and as ordered. What I thought cwas a bit"stingy" was considering the cases were medium/premium cases only... Voir plus
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Quick !! Same case other suppliers , ridiculous delivery times . You said 2 days , was actually 3 , but great service . Holding stock and quick shipping gets you sales … keep at it !!
Excellent customer service especially as I had ordered the wrong item. Service and delivery were very good as was the returns process - this being needed due to my own errors!. Thanks for a great serv... Voir plus
What a great company, bought an expensive bag from them and when there was a delivery problem they went over and above. Would highly recommend and thank them and their staff for their brilliant custom... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Valise Luggage stocks leading top brands such as Samsonite, Victorinox, Bric's, Porsche Design and Horizn Studio. We only display the best handpicked Luggage, Business and Weekend Bags saving the customers time searching. Sustainability is at the forefront of the site with a dedicated section. So whatever choice you make, you can ensure it will be the best.
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4,7
Excellent
481 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 44 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Valise Luggage
Thank you appreciate the great feedback!
Exceptional service and prices
Exceptional service and prices.
Very happy with the company. Would highly recommend them!
12 mars 2026
Réponse de Valise Luggage
Thank you appreciate the great feedback!
Réponse de Valise Luggage
Thank you appreciate the great feedback!
Excellent range of products and fast…
Excellent range of products and fast delivery. Case arrived well packaged and very pleased with it.
2 mars 2026
Réponse de Valise Luggage
Thank you appreciate the great feedback!
My experience has been brilliant
My experience has been brilliant, all other retailers that I viewed online was a 3-4 day delivery window. I ordered a Samsonite Garment Bag yesterday morning (Friday 13th) and it was delivered pre 10am next day via DPD. Any other item of luggage I require I will certainly place my order with Valise.
14 mars 2026
Avis spontané
Réponse de Valise Luggage
Great, happy to hear thank you!
Réponse de Valise Luggage
Thank you appreciate the great feedback!
Réponse de Valise Luggage
Thank you appreciate the great feedback!
great customer service
Ordered the suitcase as needed it to arrive prior to a trip that was 10 days after ordering, and delivery was set at 2-3 days. Received notification that the suitcase had been sent to DPD and was due to arrive 3 days after ordering- great. Day of delivery received notification from DPD that there was an issue. No further updates received. So after 5 days sent Valise an email complaining about non delivery. Very shortly after sending I received a phone call from them apologising and then advised that it was likely that DPD had lost the case. They were happy to send out a replacement. Unfortunately it would not arrive before my trip, but I was happy for them to send. Case was received promptly. I have not used it yet but my daughter who took delivery advised that it felt sturdy, strong handle and good wheels. Only time will tell!! But great customer service to resolve the issue as soon as they were made aware.
20 février 2026
Réponse de Valise Luggage
Glad to hear the issue was sorted!
Great quality lighter weight and easy…
Great quality lighter weight and easy to manoeuvre.
6 mars 2026
Réponse de Valise Luggage
Thank you appreciate the great feedback!
All good received next day
2 mars 2026
Réponse de Valise Luggage
Thank you appreciate the great feedback!
Réponse de Valise Luggage
Thank you appreciate the great feedback!
The website was clear and accurate
The website was clear and accurate. The luggage arrived on time and has already been used. Very happy with the items and service from Valise.
20 février 2026
Réponse de Valise Luggage
Thank you appreciate the great feedback!
Excellent service
Item arrived very quickly and in excellent condition as was very well wrapped.
25 février 2026
Réponse de Valise Luggage
Thank you appreciate the great feedback!
Delivered on time - next day!
Needed a new case on short notice, competitive pricing. Delivered next day no issues at reasonable delivery cost.
23 février 2026
Excellent Service
Easy ordering, item received quickly and we were kept informed about delivery. Very pleased with purchase.
11 février 2026
Great service
16 février 2026
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