Value Checkers Avis 

Amazing service can’t rate enough

Very simple process, they kept me informed every step of the way, would 100% recommend

After being pressured into a contract, I paid the excess insurance fee only to be handed a refurbished laptop that was faulty from day one — the keyboard did not work. I reported this immediately. Unfortunately, due to being in and out of hospital, I couldn’t chase them right away.

Instead of fixing their mistake, Value Checkers simply assumed the issue was solved, stopped replying to my messages, and left me without a laptop for over three months. Now, months later, they are demanding I submit a new claim and pay yet another excess fee — even though the fault was theirs from the start.

Legally, under the Consumer Rights Act 2015, if a product is faulty at the time of delivery (as this was), I am entitled to a repair or replacement at no extra cost. Asking me to pay again for their own mistake is not just unethical — it’s unlawful. The fact that I was in hospital does not remove their responsibility to provide a working product.

So here’s what actually happened:

I paid my monthly fees.

I paid the excess fee.

I reported the fault immediately.

I was left without a working laptop for over three months.

And now they are trying to charge me again for the device they delivered broken.

This is predatory behavior, especially towards customers in vulnerable circumstances. The Ombudsman and Trading Standards should investigate this company for breaching consumer rights.

Never again. Stay far away from Value Checkers and their shady partners.

From start to finish. A very easy and quick service

In contact responding to messages polite and positive.
Awaiting replacement iPhone which is due in a few days.
Excellent friendly service.

Really great experience from the beginning to the end. They were in contact all the way through. I couldn't have imagined a better customer service experience.

I went through my insurance company on my LG monitor that I had dropped a bed frame on by accident (I am a doughnut). The value checkers were quick and efficient while evaluating the damage and kept me up to date at every step. I spoke to a lovely assistant, Attiah. I was kindly offered a full replacement. My monitor is 4 years old and I was looking to change it at Christmas anyway. I was a little nervous and felt cheeky to ask if I could request a cash value in vouchers as an alternative to put towards a different monitor (dont ask, dont get). I was made to feel comfortable about asking and though the policy didn't offer this kind of solution, through great customer service, I was offered another potential solution. Great team, thank you Attiah and thank you Value Checkers :)

They were quick and efficient and got back to me in a very short space of time. Communication via the telephone was excellent very polite and courteous stuff and helpful too. I’m not very good with the Internet communication so things like portals I find hard to use so the personal touch meant a lot to me.

Attempted to repair phone but when this was not possible arranged for a more than suitable replacement. Highly recommend

Haven't received the replacement yet but we are told it has arrived and ready for dispatch. Took less than an hour following payment of our excessive. So far the service and help has been faultless.

I had the pleasure of Aaran dealing with my claim, he was super helpful understanding of my daughters autistic needs accommodating all her requirements in a replacement laptop, He was clear supportive and gave lots of choices to help us navigate a tricky replacement. A*

Very quick and efficient! Great communication.

Thanks you so much, we have received our new apple tablet against warranty claimed. Its was really quick and great service. I will recommend everyone to go with these guys.
Thanks once again.
S. Ahmad

Great communication and made everything very easy to replace damaged laptop.

Repaired my MacBook to a high standard. Great communication keeping me informed every step of the way.

I broke my phone and insurance company used these for the inspection of the device.

Good communications and a very quick turnaround time, looked like they received it and inspected it within 5 hours!

Was kept up to date constantly throughout the process, any questions I had were answered quickly and I couldn’t fault them, used them twice and had great experiences both times

The process after been referred to value checkers by Love it was seamless but the only and main issue after value checker informed me that the laptop was written off was that they just ordered a replacement without given me any option to choose colour or preference. The laptop was pink and it was for my daughter and they sent black colour which she doesn't like. They should at least give option to choose from 2 colours.

Very quick and easy process. Would highly recommend!