Do not trust this service. I paid for a 24 hour appraisal. We are now approaching 48 hours and I've received no appraisal or indication of when an appraisal may be forthcoming. Their term... Voir plus
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Lisez les avis des autres
Very happy with service I received. I needed my late Fathers WWII medals valued. I gave measurements and attached photographs. Within a few hours I was asked for my Fathers name. Within a couple of... Voir plus
L'entreprise a répondu
Ging zwar schnell, hat mich allerdings auch nicht wirklich weitergebracht. Solltet ihr nach etwas Speziellem suchen, werden die sogenannten 'Experten' euch wahrscheinlich nicht weiterhelfen können…I... Voir plus
As stated in some previous emails, adding some more instruction would help eliminate some confusion. 1. Let customers know they cannot save more than 1 draft and that each draft you save, replaces t... Voir plus
L'entreprise a répondu
3,0
Moyen
173 avis
Aucun historique récent de demande d’avis
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N'a pas répondu aux avis négatifs
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Not happy with inexperienced appraisers.
I've had three reviews over the last few weeks and all three of them were inaccurate. The appraised values, were completely off and whomever presented the information on each item, appeared to have NO EXPERIENCE with these items. I requested a full refund but was denied and told, if I sold them for more than their appraised value they put on them, THEN they would issue a refund. However, I'm not selling them! So that is meaningless! I will NOT be using them again for any more appraisals. Please beware if you decide to use them.
14 juillet 2023
Avis spontané
Réponse de Valuemystuff
Thank you for your review Albert, we are sorry you remain unhappy with our service.
We were sorry to be the bearer of bad news, however your items are simply not worth as much as you believe them to be.
Disappointing though that will of course be to you, it does not make our appraisals wrong, or our specialists inexperienced.
We would of course always wish to bring good news, however our clients rely on our honesty and integrity and we will not compromise on that to avoid a bad review.
All of our specialists have many years experience, with up to date knowledge of the current market. Each is passionate about sharing their knowledge and insight with our clients.
Your items were appraised by the relevant specialist in that area of expertise. I am afraid all 3 items you submitted to us for appraisal are not the authentic items you thought them to be.
Please do seek other opinions. We are confident these will affirm our values, however should that not be the case, we will of course issue a full refund.
We remain at your service,
The VMS Team
Received information quickly!
23 juillet 2023
Avis spontané
Réponse de Valuemystuff
Thank you for your positive feedback Terry. We aim to meet all of our client's requirements and always exceed expectations.
The VMS Team
Good quick service
16 juillet 2023
Avis spontané
Réponse de Valuemystuff
Thank you for your positive feedback Suzanne. We aim always to exceed all expectations.
The VMS Team
APPRAISAL WAS QUICK AND EASY
Was easy to submit my request for an appraisal. The turn around time was as promised and the appraisal gave me greater confidence in advertising my item for sale.
6 juillet 2023
Avis spontané
Réponse de Valuemystuff
Thank you for your positive feedback Wendy.
Many of our clients use our appraisals to assist with selling their items.
We wish you all the best with the sale and hope to have the pleasure of being of service to you again soon.
The VMS Team
Prompt and professional
They gave me appraisals on 2 items. They are quick and helpful.
7 juillet 2023
Avis spontané
Réponse de Valuemystuff
Thank you for your positive review. We take pride in our client service and meeting all of our client's requirements.
The VMS Team
Very satisfied
3 juillet 2023
Avis spontané
Réponse de Valuemystuff
Thank you for taking the time to leave your feedback. We are delighted to have been of such satisfactory service.
The VMS Team
Quick and clear
30 juin 2023
Avis spontané
Réponse de Valuemystuff
Thank you for your positive feedback Inge. We work hard on making our service as quick and user friendly as possible, so are delighted to hear you found it to be so.
The VMS Team
Very quick answer
Very quick answer, very complete and perfect communication.
28 juin 2023
Avis spontané
Réponse de Valuemystuff
Thank you for your kind feedback Jan. We pride ourselves on our client service, meeting our client's needs and always exceeding expectations.
The VMS Team
Couldn’t determine artist by the…
Couldn’t determine artist by the signature in bottom. Probably difficult given he is an Iraqi sculptor..
22 juin 2023
Avis spontané
Réponse de Valuemystuff
Thank you for your review Mark.
Our specialists will use their experience and expertise as well as image recognition and extensive research to identify signatures.
If the artist is not well known or established on the secondary market however, it is sometimes not possible to research them and through that identify them.
We hope to better meet your expectations on the next occasion.
The VMS Team
Wonderful and Professional!
I am very pleased with the promptness and accuracy of doing my appraisal. It was a pleasure to deal with this company and I will be using it again in the very near future. Thank you for everything!
9 juin 2023
Avis spontané
Réponse de Valuemystuff
Thank you for your kind words Kim. It was a pleasure working with you as well, thank you for using our service and allowing us the opportunity to share our knowledge and expertise with you.
We look forward to working with you again soon.
The VMS Team
Réponse de Valuemystuff
Thank you for your positive feedback Ed. We endeavour always to exceed our client's expectations.
The VMS Team
Réponse de Valuemystuff
Thank you for your positive feedback. We aim always to exceed our client's expectations.
The VMS Team
Inaccurate time frame.
The response was quick, however, I don’t believe the quote is correct. The time period they predicted is inaccurate because I was a small child when my mom purchased this painting.
11 juin 2023
Avis spontané
Réponse de Valuemystuff
Thank you for your feedback.
If you would like to contact us at Info@valuemystuff.com we will be happy to review our report upon receipt of this additional information.
We look forward to hearing from you.
The VMS Team
Réponse de Valuemystuff
Thank you for your review.
We respectfully point out our specialists have not mentioned having to touch the item in either of the reports completed for you.
Instead, both specialists have provided detailed descriptions of your items as their extensive experience and expertise means they do not have to touch, feel or scrape them in order to do so.
As per our response to your rude and offensive email, within which you referred to us as idiots, our specialist has determined from the images that your item is not authentic. They have also explained how much the piece would be worth, were it authentic.
Your assertion the item is authentic and worth more as it is dated from the 1970s is, I am afraid, entirely incorrect. This, again as per our email response, can be easily confirmed by reviewing CITES regulations online.
While we of course appreciate you are disappointed your items are not authentic or particularly valuable, sending us offensive emails and leaving negative reviews designed to damage our business will not change that.
The VMS Team
Very professional appraisers.
They provide excellent service, I have been using them for years and will continue to do so. They are currently reviewing one of my object too. I always received their appraisal report on time and with very useful information. All of their appraisal reports for me were five stars. Thank you!
8 juin 2023
Avis spontané
Réponse de Valuemystuff
Thank you for your positive feedback.
All of our specialists have many years experience, with many having worked at either Sotheby's or Christie's.
We take great pride in the professionalism of our service.
The VMS Team
The appraisal came back in a timely…
The appraisal came back in a timely manner. I am left still wondering whether I have an accurate idea of the value of my items since there seems to be an ENORMOUS gap between the appraised value provided and the asking prices of these items online.
9 juin 2023
Avis spontané
Réponse de Valuemystuff
Thank you for your feedback.
We provide auction estimates, which will always be significantly lower than private sales values, but can of course be far exceeded during the right sale on the right day.
Private online sales prices are not always reflective of accurate value as the seller can list the item at any price they wish. In addition offer prices do not always reflect actual sales prices.
If selling privately, we suggest using our suggested insurance value as a guideline.
The VMS Team
Snabbt och bra svar
9 juin 2023
Avis spontané
Excellent service very quick with…
Excellent service very quick with valuation. Would definitely recommend.
1 juin 2023
Avis spontané
Réponse de Valuemystuff
Thank you for your kind feedback and for the recommendation.
We hope to have the pleasure of being of service to you again soon.
The VMS Team
They did not read the engraving…
They did not read the engraving properly, I was surprised that they did not understand a common abbreviation for a given name - thus the info they provided regarding the item wasn't as relevant as it could be. The response time was quick though.
30 mai 2023
Avis spontané
Réponse de Valuemystuff
Thank you again for the review. We are not able to see your contact details via Trustpilot, so are unable to contact you or review our report to determine if we are able to provide further insight, or explain why we may not.
Please do contact us at Info@valuemystuff.com. This is a 7 day a week service.
Thank you for your review. You are able to find the era/date of the piece on the full report, which is downloadable via the link in the email we have sent, or by logging into your account.
If you would like to contact us on Info@valuemystuff.com, we will be happy to assist further with the engraving.
The VMS Team
Lazy and sloppy appraisal. They only care about grabbing your money.
"This decorative vase was in all probability made by one of the many porcelain factories in the Dresden region of Germany." Is this information from an expert? What a lazy and sloppy appraisal. They did not add any information that an absolute amateur could not for themself deduce. I will never use them again. What a waste of money. They don't care about their customers. They only care about grabbing your money.
Another problem I have with their service is that the report you pay for is evidently not kept confidential. They share private information from the report without your permission. This might be intended to have a chilling effect, I don't know.
3 juin 2023
Avis spontané
Réponse de Valuemystuff
Thank you for your follow up review.
Please accept our apologies. We assumed as you had posted some of the content of your report, you were in agreement with it being made public. As this is not the case, we have of course edited our response to delete all of the contents of the report.
You will have of course noticed that none of your personal details were posted within our response. We never share personal details of our clients with any third parties, confidentiality is at the heart of all we do.
We note you have not contacted us privately to allow us to respond to your complaint more proactively. Should there be anything further we may be of service with, please do not hesitate to contact us on Info@valuemystuff.com. This is a 7 day a week service.
Respectfully,
The VMS Team
Dear Anders,
Thank you for your feedback. If we may, this is our complete report:
As you can see, our specialist went to considerable trouble to fully describe the vase, as well as providing a valuation, as per our service.
With no maker's marks it is all but impossible to know where the vase was made. As our specialist has explained, it is highly unusual for such an item not to have any maker's mark, which may indicate it was not made by a known manufacturer.
While we are sorry you are disappointed with our appraisal, we would with respect point out your review is somewhat prejudicial.
Our specialist has used his many years experience of the market to provide a full and comprehensive report on an item with no identifying marks or provenance.
We care very much about our clients. We operate a 7 day a week client service and will always do our best to exceed our client's expectations. Should you have any follow up questions, please contact us on Info@valuemystuff.com.
Respectfully,
The VMS Team
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