Vanishing Inc. Magic Avis 324

I placed an email to Vanishing Inc on a Sunday, with a query about a link to an instructional video that wasn't working. I wasn't expecting a reply at least until the Monday but the team were there, ready to answer my call and came straight back with the video required, within minutes. Super fast!

I can’t say enough good things about Vanishing Inc.. From start to finish, their service has been outstanding. They genuinely care about their customers and go the extra mile to help, even with the smallest details.

One of the best customer service in the industry!

Great custemer service, very fast, super nice.
Thank you Kyle

I’ve been a Vanishing Inc. customer for years. What a great resource for magic. From books to gimmicks to seminars, VI has all things magic. I love their products and their customer service is the best. Great mentalism products! Thank you, Vanishing Inc. Please don’t disappear!

Always honest feedback when asking about tricks before buying!

Vanishing Inc. is a great company to deal with and I have been a customer for almost 15 years. Their products are great and their customer service is outstanding. I dealt with Jim on a matter and he went above and beyond. Thank you Jim!

 I would like to take a moment to share my recent experience with Vanishing Inc., which turned what could have been a stressful situation into a truly positive one, thanks to their remarkable customer service.

Recently, I mistakenly placed an order amounting to $700. Upon realizing the error, I quickly attempted to cancel it, hoping it had not yet shipped. Unfortunately, I was informed that the order was already on its way to Hamburg, NY. Admittedly, I felt quite apprehensive about whether Vanishing Inc. would allow me to return the items due to my oversight.

However, my concerns were alleviated when I reached out to Jim from Vanishing Inc. He was not only pleasant but also exhibited a high level of professionalism. Jim reassured me that all I needed to do was refuse the delivery upon its arrival, and the shipping company would return the items. He further informed me that after the return, my account would be promptly refunded. This was a significant relief for me.

On the day of delivery, I took proactive measures by placing a large sign on my door, instructing the delivery person to ring the bell so I could speak with him. Despite my efforts, I was unaware when the delivery occurred, and upon checking outside, I found the two large boxes waiting for me. At that point, a wave of anxiety washed over me as I thought about the potential costs involved in returning the items.

Fortunately, when I contacted Jim again, he once more provided outstanding support. He promptly sent me prepaid postage that I simply printed and used to return the packages. The process was straightforward, and all I had to do was drop the items off at the shipping firm. I was genuinely impressed by the cooperation and assistance I received from both Jim and the entire Vanishing Inc. team.

This experience served as a reminder of the importance of quality customer service. I initially felt foolish for doubting the company's return policy, yet my interactions reinforced my belief in their commitment to customer satisfaction. In today’s world, it is refreshing to encounter individuals who genuinely care about their customers.

In closing, I wish to extend my heartfelt gratitude to Jim and everyone at Vanishing Inc. for their exceptional support throughout this ordeal. I wholeheartedly recommend Vanishing Inc. to others and will certainly refer them whenever the opportunity arises.

Thank you once again for everything.

Warm regards,

Dan Creek

I have been doing magic off and on for nearly 59 years and shopped many online magic shops. Vanishing Ink. is the first that hit all the points for me. Quality, great inventory, price match, fast shipping, free shipping, friendly service, fast and knowledgeable and personal message response, caring staff, extended programs and much more.

🌟🌟🌟🌟🌟
Exceptional Service & Top-Quality Magic Products

Vanishing Inc. continues to impress with their professionalism, fast support, and genuine care for their customers. Every interaction I’ve had with them has been smooth, respectful, and efficient.

Their team is knowledgeable, friendly, and truly understands the needs of magicians. It’s rare to find a company that consistently delivers both great products and outstanding service.

Highly recommended to anyone serious about magic — you’ll be in good hands!

— Mohamed Essam

I submitted a large order for over 50 bricks of playing cards. When my order arrived, there was a pretty large discrepancy as only approximately 60% of the cards were shipped. I contacted customer service and was treated with respect and dignity. The individual I was speaking with was polite, understanding, and most of all accommodating. After a bit of research, Vanishing did the right thing and is sending me the remainder of my order. No further questions asked! I highly recommend Vanishing for all of your magic needs. Not only are their products second to none, but their management is absolutely "out of this world", pun intended!

Vanishing Inc is one of the best online businesses (not just magic businesses) I've ever worked with. They have a huge selection, and the shipping is fast and free. Their customer service team is amazing, and usually responds to questions within just an hour or two. I also love the Elite Points. I'm building a new kids' magic show and whenever I need a prop, I always check Vanishing Inc first.

Without a doubt one of the best online magic shops in the world. Very good customer service.

Vanishing inc is truly a great company. They don’t treat you as just a customer. They treat you like a friend. They go beyond the call of duty. They just assisted me with a product that I didn’t even purchase from them. That is why I give them 95% of my business. Only if they are sold out of a popular item would I even think of going elsewhere. But I always prefer Vanishing inc. Steve from NY.

Vanishing Inc. Magic has become my go to for my magic purchases. Their customer service is amazing. Thanks again for helping me with my latest purchase.

6 out of 5 stars from me. Not only because it is an excellent store. It also has a very satisfactory customer service. They are very responsive to customer requests and even if there is a defect in the manufacturer's products, they take responsibility for it and compensate you very generously.

Got a damaged book that sold out in the interim so couldn't be replaced. The team went above and beyond my expectations to get it right. Fully recommended.

I've been buying from Vanishing for almost 10 years. Not only is it the best online magic shop, but it also has some of the best customer service of any online business I've dealt with. They go above and beyond to make their customers happy.

I’ve been ordering from Vanishing Inc. for years now, and the service is always absolutely top-notch.

Most recently, a book I ordered arrived with a small dent due to shipping damage. I reached out to their support team, and instead of the usual bureaucracy you’d expect elsewhere, I was met with kindness, understanding, and a quick, generous solution – all without the hassle of a return.

Special thanks to Kyle, Ollie, and Tu for their quick replies and amazing support. It’s rare to find a company that combines great products with such personal customer care.

This is exactly why I love being part of the Vanishing Inc. family. Highly recommended!