Vanzone Avis 

Good company & price although the van was delayed we were kept well informed

We have recently purchased 5no new vehicles at different times as our business has grown. On each occasion the process was painless, and the delivery of vehicles arrived as programmed.
Both Sales & Admin teams were easy to work with making the process easy. Well Done!

Vanzone were excellent to deal with the van was delivered exactly on time to the door excellent service

They know what they do
Good service easy communication
Plus better price and jobs done,

Very efficient service. Van was sourced within a couple of weeks and delivered when promise.

I called Vanzone on the 3rd of October & explained that I had been messed around by Nissan for 17 months on two Primastars that I had ordered. Simon assured me there was a Renault version in the country & that I would take delivery in a maximum of four weeks. I explained that I wasn’t prepared to get into the same situation, as with Nissan, with another company to which he understood. I ordered the vehicle the next day by e-mail saying I would only order on the basis of taking delivery in no more than four weeks. I received a call on the 17th of October saying my van was due at the end of the following week. I explained that I would be in Tenerife & to deal with a lad in our office. Whilst away I received an e-mail saying the said person had asked for an update but wasn’t on their system to discuss the van situation & also my van was due to port on the 3rd of November. Cutting a long story short they claim that they think Renault had sent the van that was, allegedly, in the country to another dealer but who knows the truth. I was then advised a van was due to dock on the 30th November but I probably not see it until the new year. I said this wasn’t good enough & cancelled by e-mail on the 17th November & asked for my deposit to be returned. I received another call from a Jay on the 22nd asking if I’d take anything else. After confirming they had nothing else that suited my needs he said it would be then passed to a director to authorise the refund. I’ve received no refund. I’ve tried calling & left a message for Jay to call me or I would start legal action & heard nothing. It now looks like our solicitors we be in touch with this company next. If Vanzone had just refunded my deposit I would have had no issues with the fact they couldn’t supply my van but as they are so loathe to return monies owed I can only say avoid this company like the plague!

I’m very pleased to say this issue has now been sorted. Received a call from a director of the company the next day who was very apologetic & promised a refund. Now received.

Very good communication throughout the process. It took best part of a year for Volkswagon to produce my Transporter but Vanzone called me every 4 weeks or so with an update. Dale was excellent to deal with at point of sale and the admin team were always a pleasure to hear from. Very pleased with the van and the price, will certainly recommend and use again.
Thanks

Brought transit with all extras.
Delivery on time. Easy to deal with van zone and. £3000 cheaper than main dealership. Thanks. John moody.

Fantastic service, wouldn’t go anywhere elsewhere. The guys catered for every need. 5 star ⭐️

Call these guys at the beginning of September.
We where looking for a new van.
I thought we would have to wait months but it was delivered 5 days later.
The van was perfect and we saved £1000 off the list price.
I WILL BE BUYING OUR VEHICLES FROM HERE FROM NOW ON.

Thanks again.

Nothing but good things to say about this company, I dealt with Jon who was very professional and knowledgeable about the market especially considering the current market.
Will definitely use company again for next van and would recommend to others.

We bought a van back in April/May, it was a Citroen Dispatch with the look pack which is supposed to come with parking sensors. Upon delivery in June I noticed it didn’t have sensors. I phoned Vanzone straight away and after a short while they got back to me and said ‘some’ of the vans have been built without sensors but assured me Citroen would be paying for them. They even told me the exact amount + vat that would be paid and once Citroen collated what vehicles were built without them they would refund within a couple of weeks.



I have sent countless emails and made numerous calls since then and every time I speak to someone I’m promised it would be paid, they even took my bank details at the beginning of September to make the payment which I still haven’t received!

During this whole process I ordered a second van. Once again it was a Citroen Dispatch and again it arrived without parking sensors. I called vanzone and they said as I bought one 3 months before that arrived without sensors I should have expected it would come without them. They previously told me it was only 'some' vans sent without sensors so how am I supposed to expect I will face the same problem 3 months later?

On both occasions I’ve had to pay £185 to have these retro fitted.



The ordering process was simple but don’t bother trying to speak to them with any further issues. My last contact was well over a week ago with a manager called Matt or Mark who told me they were ‘chasing up Citroen’. How long does it take? The first van was delivered in June!

EDIT: Since this review, the Director, Darren, phoned me direct and apologised for the issues. He was honest with me and I respect the fact that he did get in touch. He explained the issues with Citroen and it does appear to be a bit of confusion between Vanzone and Citroen on who should be making the refund payments.

He also promised to get the refund sorted, which he did within a few hours. Things happen and I'm glad this issue is now resolved. It does me give me confidence to use Vanzone again.

I had a positive experience dealing with Vanzone when I ordered my MAN TGE 3. The sales advisor I dealt with 'Jay' was both friendly and knowledgeable and helped guide me through the minefield of specing a new van. The van was hit with delays (not at the fault of Vanzone) but the communication I received was perfect.

Excellent service from start to finish. Informative and never pushy to get the sale - will use time and again

Excellent from start to finish was kept updated about delivery which took 4 months but that suited fine turned up on time and love my new Citroën relay fair prices and excellent customer communication would highly recommend

Nothing but excellent service from the Vanzone staff.
Informative and kept communication throughout the whole process.
From enquiry to delivery.

Great customer service very helpful kept informed all the way through

Vanzone were very helpful throughout the whole process, dealing with my queries and keeping me informed of progress. As a first time buyer the prospect of buying an expensive item on-line without having seen it, or the seller, was a little daunting but they were very reassuring and easy to deal with. Importantly, their after sale support for the past year has been excellent.

We have bought a couple of times via Vanzone and they will be our first port of call in the future.

The team at Vanzone make buying vans for our business easy and they are a pleasure to deal with.

They deal with everything from the order, finance, arranging delivery and although our business location is located a fair distance from Vanzone everything runs smoothly.

Highly recommended!

Simon worked his socks off to make sure we got this deal over the line.
His attitude and work ethic to make sure it worked was brilliant so thanks. Highly recommend him and his team at van zone!