I’ve recently leased my 8th vehicle, using various companies over the years, and Van Zone have by far been the best when it comes to customer service. From start to finish, they delivered exact... Voir plus
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Nothing but excellent service from the Vanzone staff. Informative and kept communication throughout the whole process. From enquiry to delivery. a1 services love the van orderd one from main dealer... Voir plus
L'entreprise a répondu
Excellent service from initial enquiry to delivery of vehicle. Easy paperwork for the finance, deposit paid and vehicle delivered within 2 weeks. Kept fully informed throughout. Sales team were very h... Voir plus
L'entreprise a répondu
If you want a van.... Only one company worth dealing with. VANZONE. They provide good prices. Excellent service. Keep you informed. Call when you ask them to. Keep you informed. No lies or exaggerat... Voir plus
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À propos de l'entreprise
- Concessionnaire Ford
- Concessionnaire automobile
- Fabricant de voitures
- Concessionnaire Citroën
- Concessionnaire Fiat
- Concessionnaire Isuzu
Écrit par l'entreprise
Having been in the motor industry for many years, one thing we have learned is that it is not a particularly pleasant environment for the customer. A recent consumer survey showed that the motor industry was one from bottom of a long list when it came to trustworthiness. Our main focus now is to provide an outstanding service to our customers right from the initial enquiry through to delivery and beyond, outstanding Customer service is vital. Vanzone offers the best van lease deals & van deals in the UK. We offer a price promise guarantee with free delivery anywhere in the UK. Low monthly repayments with dealer warranties on all van deals. We offer free quotes and the best van deals.
Coordonnées de contact
37-39 Holton Road, CF63 4HB, Barry, Royaume-Uni
- 02922744401
- sales@vanzone.co.uk
- vanzone.co.uk
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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First class service from day 1 to when…
First class service from day 1 to when our brand new van arrived, will definitely use again as our company grows and we would definitely recommend to others
Thanks Scott Truebuild Shrewsbury ltd

Réponse de Vanzone
Perfect buying experience
We bought our Fiesta Van about 12 months ago . Vanzone helped us through the purchase keeping us up to date with delivery dates.
Thanks Jay and team.

Réponse de Vanzone
Excellent service no hassle purchasing…
Excellent service no hassle purchasing others would do well to follow suit all in all five star would definitely use again
Cheers John

Réponse de Vanzone
I was having trouble trying to purchase…
I was having trouble trying to purchase a van for my work and looked everywhere ,
I found this company Vanzone online and spoke with Dale , He helped me through the whole process with tech and fiance and even delivered to my door .
So thanks Vanzone , And I would defiantly and have recommended this company .

Réponse de Vanzone
Not perfect, but not bad.
I got a van (not the one I ordered because Nissan changed from NV300 to primastar and moved all the delivery dates).
Some flaky communication which caused some frustration as I was hiring a rental vehicle and needed to know when I would actually get a van.
Anyway, got a Dispatch which is great, good price and once I made a minor fuss, good response and outcome.

Réponse de Vanzone
Sales experience very easy and…
Sales experience very easy and efficient however delivery dates kept moving and a significant delay was experienced in receiving the van. Had to chase weekly for updates.
The van however was exactly as ordered and extremely happy with it so far.
Good prices, good sales process, delivery not quite up to mark.

Réponse de Vanzone
Very easy to deal with .
Very easy to deal with .. done exactly what they said and van was 1st class … will definitely deal with them again …

Réponse de Vanzone
I was Kept inform and arrived when…
I was Kept inform and arrived when stated,

Réponse de Vanzone
Excellent service from start to finish…
Excellent service from start to finish vehicle delivery on the day they said will definitely use again 5*

Réponse de Vanzone
Great prices and availability of…
Great prices and availability of vehicles compared to the local main dealer where we would have paid more and waited longer for our two new vans

Réponse de Vanzone
Delivery of Fiat Ducato 5.4m for camper fit out
The van was to expectation and all delivered as planned, saving a bundle. I was warned of potential delivery delays and long (8 months) lead in; reflecting the unusual times we find ourselves in. Fiat themselves created plenty of issues in accepting options on the order they subsequently could not deliver. Vanzone communicated these and made amendments to the order. I can't praise Vanzone enough and would be happy to use them again - which in itself speaks volumes.

Réponse de Vanzone
Bought a maxus deliver 9 seamless…
Bought a maxus deliver 9 seamless process delivery was poor didn’t turn up then tried to not come day after van was filthy again not their fault the delivery company. Could have dealt with it after which they said they’d investigate and heard nothing since.

Réponse de Vanzone
We have bought our second Citroen…
We have bought our second Citroen Berlingo in 6 months from Vanzone. Fairly easy to deal with which is why we went back to them for the second vehicle. The delivery was longer than expected but still soon enough for us (took about 6 weeks). I will definitely contact them when we need another van.

Réponse de Vanzone
Vanzone customer experience
I have the '22 plate Citroen van I wanted at a good price. Ultimately that's a result. But Vanzone got my order because I was told initially by the salesperson that I would be getting the vehicle on the date I wanted it, w/b 6th March. The van was delivered to me, after much hassling on my part, on April 14th.
Obviously the 'small print' references delay possibilities and delivery estimates but I think the sales pitch was disingenuous. The Customer Services team were as helpful as they could be given the circumstances

Réponse de Vanzone
In April I ordered a Citroen relay
In April I ordered a Citroen relay. The process was pretty straight forward. it arrived within 4 weeks and everyone did as they said they would.
I would use them again and if they offer you a good deal so should you!

Réponse de Vanzone
Great customer experience
I have had a great experience with Vanzone, very honest and explained the process in detail. They saved me thousands compared to other online dealers.
My van was in stock and delivered in 10 days as promised. I look forward to doing more business with you in the future.

Réponse de Vanzone
Great service from start to finish.
Great service from start to finish.
Highly recommend vanzone

Réponse de Vanzone
keep well away
bought a van from vanzone was a bit wairy as in the past i’ve only ever dealt with main dealers
the sales guy seemed genuine and promised me my new van within 4 weeks at the latest which was perfect . unfortunately what the sales guy told me was s**t
after 8 weeks of constant lies from the full team at van zone i was told that my van had just come in to the country , when i ordered the van it was suppose to be in this country ready for delivery
they kept telling me that my van needed to be authorised in shanghai and they were in lockdown so couldn’t contact them , but when i went into the local maxus dealer he laughed saying it was the first he heard of that
when my van was finally ready for delivery there manager rang me and said good news your van has come , but it gone up 4 grand plus vat
please keep away from this company they have no idea what there doing , they are incapable of selling vans . they should all be packing shelf’s at asda cause that’s the mental capacity of vanzone
ps if your gonna tell lies in the future make sure the whole team are aware 🤣

Réponse de Vanzone
Vanzone couldn't have been more helpful…
Vanzone couldn't have been more helpful for us, they gave updates every step of the way. Although we did wait quite some time for delivery, this was out of Vanzones hands due to the way things are within the vehicle industry at this time! Good customer service!

Réponse de Vanzone
What a shocking waste of time.
Signed a contract with Vanzone. Paid £1000 deposit in June 2021 for November delivery of a Nissan NV300 including full ply-line.
During this time I found out Nissan are changing the shape making a face lift model called the Primastar. So I contacted Vanzone who advised me Nissan was doing so but going to honour their price and I would be getting the new shape.
Great news...
Various staff have since called saying my new van is still due for November delivery.
Great...
November came but no van. Totally understandable with COVID delaying production.
Was then advised by Vanzone it would be Febuary 2022, But it changed again to end of March or begining of April.
April came had a call from Vanzone saying my van had been built, it was in France waiting to be shipped/registered then delivered in May.
May came I got a call from a very rude manager who told me my van will be ready in June and would be £4500 more do you want it or not? We need to know by the end of the day! I rang back an hour later and their excuse was Nissan had gone back on their word and wanted another £4500. They also said the ply-lining was not included now and wanted another £200.
Thats £4700+vat more!!
After waiting 10 months and lied to I asked for my deposit back.
Please READ the NEGATIVE reviews....avoid this company that do not even deserve 1*
No doubt they will follow this up with more lies!!!!

Réponse de Vanzone
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