I’ve recently leased my 8th vehicle, using various companies over the years, and Van Zone have by far been the best when it comes to customer service. From start to finish, they delivered exact... Voir plus
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Nothing but excellent service from the Vanzone staff. Informative and kept communication throughout the whole process. From enquiry to delivery. a1 services love the van orderd one from main dealer... Voir plus
L'entreprise a répondu
Excellent service from initial enquiry to delivery of vehicle. Easy paperwork for the finance, deposit paid and vehicle delivered within 2 weeks. Kept fully informed throughout. Sales team were very h... Voir plus
L'entreprise a répondu
If you want a van.... Only one company worth dealing with. VANZONE. They provide good prices. Excellent service. Keep you informed. Call when you ask them to. Keep you informed. No lies or exaggerat... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire Ford
- Concessionnaire automobile
- Fabricant de voitures
- Concessionnaire Citroën
- Concessionnaire Fiat
- Concessionnaire Isuzu
Écrit par l'entreprise
Having been in the motor industry for many years, one thing we have learned is that it is not a particularly pleasant environment for the customer. A recent consumer survey showed that the motor industry was one from bottom of a long list when it came to trustworthiness. Our main focus now is to provide an outstanding service to our customers right from the initial enquiry through to delivery and beyond, outstanding Customer service is vital. Vanzone offers the best van lease deals & van deals in the UK. We offer a price promise guarantee with free delivery anywhere in the UK. Low monthly repayments with dealer warranties on all van deals. We offer free quotes and the best van deals.
Coordonnées de contact
37-39 Holton Road, CF63 4HB, Barry, Royaume-Uni
- 02922744401
- sales@vanzone.co.uk
- vanzone.co.uk
4,7
Excellent
215 avis
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After placing a order for a new VW…
After placing a order for a new VW Crafter 20 month’s ago which should have been delivered January 2021 after calling to find out when in January it will be delivered I was told that VW had closed all orders so I went for a MAN van with a 6 month delivery so this now would September 2021, again had to call to find out delivery date to be told my order had been delayed again even after promises I would have it then, 6 month’s wait for it to be delivered now in February 2022 to be told after I called again that the order had been cancelled!!
The order value had been about 25K but now the same can would be at least 40k I can see why my order had been cancelled.
So a very unhappy customer
14 mai 2022
Avis spontané
Réponse de Vanzone
Hi Simon,
Your frustration is completely understandable - we’re annoyed by this too. A lot of time and work goes into securing your van.
We’re genuinely sorry for the problems you have experienced.
These manufacturers have had unbelievable issues nationwide. The current circumstances in the van industry are unlike anything we have seen before.
We also work with manufacturers who do not appear to be having these problems.
Having offered you all the alternative options that we had available, and none of these being what you wanted, we refunded your deposit in full.
We’re sorry that there was nothing more we could do.
We are working to provide the best customer experience in the industry. This is a tall order but we’re definitely on our way, although it upsets us to hear that you feel let down, is there any way that you feel we could have done more for you in this situation?
Best regards,
Vanzone
Satisfied with 2 vans
I bought 2 vans from Vanzone and was very satisfied with the company, their open communication, service and honesty. I’m surprised to note a few less than positive comments, however one has to appreciate that these are unprecedented conditions we are witnessing in a number of sectors not just the motor trade therefore a degree of patience and understanding is called for on the side of the purchaser. The financial discount that was given far outweighs any minor delays that may have been forced upon Vanzone through no fault of their own. Yes, I was disappointed to receive one of my vans a couple of months behind schedule and missed out on the new 22 plate by one day, but all in all I was kept up to date with any delays, which helped me arrange the sales of our existing vehicles to coincide with delivery minimising any inconvenience to me. The vans upon arrival were as you would expect them to be and the delivery driver was polite and phoned beforehand to confirm arrival time. I would certainly recommend Vanzone to others and I will consider using them again when we are due to renew.
11 mai 2022
Avis spontané
Réponse de Vanzone
Hello Premier Washing Machine Hire,
Thank you!
We really put in the effort to keep customers updated and keep everything as smooth as possible.
We much prefer it when there isn't a delay on vehicles, but when things are out of our hands we will offer everything we can to help minimise the impact.
We're really glad that you're happy with the service you received and we're thankful for your understanding of the current situation.
Should you need anything in the future, please don't hesitate to call.
Best regards,
Vanzone
Excellent and friendly company always…
Excellent and friendly company always willing to help you. Can’t recommend them enough Very professional 5*
8 mai 2022
Avis spontané
Réponse de Vanzone
Hello,
Thank you for your review, we really appreciate your kind words! If there's any way we can help in the future please don't hesitate to call!
Best regards,
Vanzone
Please believe the other bad reviews !!
Vanzone will reply to this review with nothing but lies, but all the bad reviews can not be wrong.
PLEASE believe the other reviews.
If there was an option to leave zero stars then I would.
Totally unprofessional company this is what happened :
- Order placed for a vehicle and deposit paid in September 2021.
- Phone call in February mentioning that the price MAY go up if not delivered by end March 2022. No change to the order confirmation / contract was received
- Expected delivery date was March 2022
- I received an invoice from Vanzone on 21st April
- The invoice was paid in full and confirmed as received...
Then came the call informing me of a £2250+VAT increase along with a statement saying that Vanzone need to retain the V5 log book for 9 months !!!
THEY WOULD NOT DELIVER THE VAN even though it was paid for in full
Total disrespect and bullying behaviour on the phone and via email (copies retained as proof)
My only option was to pay extra money, go legal, or have a refund - I took the refund just to get out of the situation
They will now sell my vehicle at a higher price than I paid for it in September
DO NOT USE THIS COMPANY.....thanks Daniel
6 mai 2022
Avis spontané
Réponse de Vanzone
HI Andy,
We normally apologise if we have let customers down with our service but the only reason you have a problem is because we would not be bullied by you and your partners threats of court action. We have a recorded call and order confirmations where yourself and business partner are clearly told about the price increase and you agreed to it (may I add, this price increase was from the manufacturer and not from Vanzone). You were kept updated of this months in advance of the vehicle arriving and decided you still wanted the vehicle. (if you didn’t want it we gave you the option to have your deposit refunded).
It’s extremely disappointing to come across untrustworthy and deceitful people during hard times like these. It’s a tough enough time to be trading, with the huge increase in costs, the staff issues with Covid and of course the dire situation globally with stock issues across almost every industry. Wouldn’t it be nice if people acknowledged the difficulties and worked with us rather than being deceitful and trying to cheat us out of thousands of pounds. Even threatening us with legal action, despite the fact that we had been completely transparent and sent you the recording to prove it. The invoice was an honest error that one of our team sent.
We will never sell you, your partner or North Point campers a van again and encourage you to take the legal route you threatened us with, so that the truth comes out and you’ll be discredited.
We supply numerous camper converters around the UK and if you're reading this and want to deal with a proper conversion company, let us know and we will put you in touch with them.
Good luck in the future.
DO NOT TAKE A CHANCE ON THIS COMPANY…
DO NOT TAKE A CHANCE ON THIS COMPANY DESPITE THE OFFER OF CHEAP VANS..!!!
We ordered 2 vans in September, one arrived prior to march and we had to pay an additional £740 + vat despite the price in September being agreed.
Daniel informed us that the van "had to be registered prior to 1st march" however 3 hours later another member of the team told us the van could be registered later meaning a 22 plate was possible and Daniel was not in his right to tell us that.
The second van we ordered has been a complete shambles and we will not be getting that now, which we have recorded under another review.
One last thing to mention is that we were informed that I shouldn't have had the V5 log book sent to me, meaning I would not have owned the van outright for a duration of 9 months... Something to consider if you get tempted.
PLEASE STAY AWAY, YOU HAVE BEEN WARNED..!!!
4 mai 2022
Avis spontané
Réponse de Vanzone
Hi Ian,
We normally apologise if we have let customers down with our service but the only reason you have a problem is because we would not be bullied by you and your partners threats of court action. We have a recorded call and order confirmations where yourself and business partner are clearly told about the price increase and you agreed to it (may I add, this price increase was from the manufacturer and not from Vanzone). You were kept updated of this months in advance of the vehicle arriving and decided you still wanted the vehicle. (if you didn’t want it we gave you the option to have your deposit refunded).
We have kept you updated all throughout the process and even though there has been manufacturer delays and price increases for us to battle against, we have still supplied you a cheap van in your own words.
You had a van delivered in March which we managed to get on a 22 plate for you after the manufacturer had told us it would need to be on a 71 plate, most customers would prefer the newer plate so surely that’s a good thing.
We would never deal with you, your partner or North Point Campers again, as you have tried your best to bully and deceive us out of £1000s.
We supply numerous camper converters around the UK. If you're reading this and want to deal with a proper company, let us know and we will put you in touch with them.
Good luck in the future.
Do not give this company your time
Do not give this company your time. Absolutely awful service. I had to do the chasing constantly, before paying I was given a time frame of 2 weeks, 6 weeks later I was still chasing for an actual date. No clarity was provided throughout, the last call I had with this company, the lady on the phone told me she 'would let me know when she knew anything'' as you can imagine, this did not fill me with any confidence having waited a month longer than anticipated already, I simply explained I need some direction so I can sort an alternative vehicle for the meantime and can I speak with a manager who may know more. The lady said a manager will return my call, I didn't receive any contact back but within an hour and without permission they had sent my payment back.
frustratingly I am 6 weeks on and no further sourcing a van, just wasted time.
Brad & Emily Y
3 mai 2022
Avis spontané
Réponse de Vanzone
Hi Emily and Brad,
We totally understand your frustration and apologise for the delays with the vehicle. This was a manufacturer issue which was out of our control.
The deposit was requested back and our accounts team refunded it too quickly - without anyone offering you alternatives or calling to confirm that the deposit would be refunded. Again, apologies for this.
The vehicle is now ready for delivery and we have offered yourselves a discount on the vehicle as a gesture of goodwill to make up for this error.
Kind Regards
Vanzone
Really happy with the service I…
Really happy with the service I received.
Great contact throughout. Highly recommend.
3 mai 2022
Avis spontané
Réponse de Vanzone
Hi Julie,
Thank you for your review! We're really glad to hear how satisfied you are. If you need anything at all in the future, please don't hesitate to contact us!
Best regards,
Vanzone
Great experience and would use again.
Ordered a Fiat Fiorino van for my son from Vanzone late Jannuary for delivery after March 1st. Everyone I've dealt with from Steve in sales to Cath in Customer Service and in particular Marie in Customer Service have been helpful, honest, polite and appear to be genuinely concerned at offering an outstanding level of service. The van was delayed by a few weeks but my son was thrilled when the van arrived at his home yesterday even with half a tankful of diesel, and a helpful driver. I would have no hesitation in recommending them and incidentally we were given an 'outstanding price'. It was a pleasure dealing with everyone. I have bought many new cars over the years and rate the experience with Vanzone as outstanding.
23 avril 2022
Avis spontané
Réponse de Vanzone
Hi Kevin,
Thank you so much for your review, we really do our best to go above and beyond for each and every customer. It's wonderful to hear that you've noticed that!
If you need anything at all in the future, please don't hesitate to call.
Best regards,
Vanzone.
ordered a ford transit custom in…
ordered a ford transit custom in November for April delivery "22 plate" got called in jan to say good new your vans coming early in feb ask if it could be held tole march for the new plate tole would have to take it in feb so agreed called them a few time to check how it was going to get just wait to hear from suppliers called end of feb to get told your order is now back to April so called at the start of April to get told its cancelled wish I had spent the extra and just gone to ford and ordered it
16 avril 2022
Avis spontané
Réponse de Vanzone
Hi David,
We share this frustration with you entirely, manufacturers are having wide scale issues themselves.
We have been dealing with them directly and sadly your van was one of the very few that has had the issues you have mentioned above.
Unfortunately, even if you had gone to the dealer directly it is most likely that you would have faced the same problem (but you would have paid A LOT more for the vehicle).
As it has been mentioned, we can offer alternative vehicles which will not face the problems you have spoken about, but other than that, is there anything else that you think we can do? We mean that sincerely.
We work hard to inform every customer of any updates on their vehicles, regrettably, given the supply problems resulting from the global van shortage, there are still some updates (thankfully, not often) which aren’t good.
Best regards,
Vanzone
Ordered October
Ordered October, put back 4 times then a call last month to say my van was mow allocated to me for delivery in April, phoned in April and they said manager will contact me and told me my ranger was cancelled because of Ford,I have contacted Ford and although things have changed for broker discounts that they were honouring existing orders, I complained to manager and all he done was send me a copy of my signature with the words to say that they have the right to cancel an order at any stage, so we can't but they can, even had the cheek to ask if I want to order another one ,someone probably about to be delivered mine for more money, worst company ever dealt with order at your peril.
6 avril 2022
Avis spontané
Réponse de Vanzone
Hi Andrew,
Thanks for the review, we do understand that the current situation with Ford is very frustrating.
We would never sell a vehicle for more money to any other customer.
You have contacted Ford and they may tell you that they are honouring existing orders. But we can assure you that they are not.
We know of numerous other company’s customers having said the exact same thing.
This is an issue that is being faced nationwide by all brokers, it is not just a Vanzone issue.
We have given you a full refund and we offered you a discounted alternative.
With Ford having pulled your vehicle, there was nothing more that we could have done.
Is there anything that you feel we could have done better here?
Best regards,
Vanzone
Excellent company to deal with
Excellent company to deal with. I know there are supply problems and some people have had problems because of this but they had the van I bought waiting for me. The whole experience was easy. Communications were efficient, polite and accurate. N.
29 mars 2022
Avis spontané
Réponse de Vanzone
Hello Nigel,
Thank you for your kind words and 5 star rating. We really appreciate it! We're glad that your experience was everything we wanted it to be.
If there is any way that we can help in the future, please don't hesitate to contact us.
Best regards,
Vanzone
Great service thank you
21 mars 2022
Avis spontané
Réponse de Vanzone
Hello Mr Ozturk,
Thank you for your review!
If you need anything at all in the future, please don’t hesitate to call.
Best regards,
Vanzone
3rd vehicle cancelled
I have now had 3 vans cancelled by Vanzone. On the last van I was told it had been received and would be delivered at the beginning of March I’ve now been told it’s not available anymore and my deposit will be refunded. As they obviously were supplied and I wasn’t even though I signed a contract and paid the deposit. The service I have received has been nothing short of very poor.
4 mars 2022
Avis spontané
Réponse de Vanzone
Hi Keith,
We’re very sorry that this has happened.
The manufacturer had issues with their supply and pulled your vehicle from us. We never received your van, if we had you would be driving it right now. We don’t benefit in any way until a vehicle arrives at your door.
We’re aware that this is frustrating, trust us, we’re just as annoyed by this as you. We put a lot of time and effort into getting your van. We have lost out here too.
As soon as we found out about this situation, we offered you alternative solutions. As you didn’t want these, we refunded your money in full.
Please accept our sincere apologies, if you struggle to find a van elsewhere, you’re still welcome to take one of the alternative options that we have offered you (as long as they’re still available at the time, should you choose to go ahead).
Best regards,
Vanzone
Nightmare before Vanmas
Was having a nightmare before xmas trying to get a new van locally, Vanzone had sent me email that week & after sorting out costings, had new van delivered to my work within 6 weeks.
25 février 2022
Avis spontané
Réponse de Vanzone
Hi Graham,
Thank you for your review, I'm glad we could help solve your nightmare before Christmas haha!
If you need anything in the future please don't hesitate to call us.
Best regards,
Vanzone.
Amazing service and very helpful.
23 février 2022
Avis spontané
Réponse de Vanzone
Hello,
Thank you for your review! If you need anything at all, please don't hesitate to give us a call.
Best regards,
Vanzone
Vanzone made things easy
Vanzone made things easy, price was decent happy with my 2 vans.
23 février 2022
Avis spontané
Réponse de Vanzone
Hi Rob,
Thank you for your review, we hope you enjoy your vans!
If you need anything at all, please don't hesitate to give us a call.
Best regards,
Vanzone
To me
To me, the real gauge of a company is how they act when under pressure, I was dealing with Jamie and he kept me up to date with what was going on. The whole world was having a meltdown so it was unfair to blame these guys for the global van shortage. I found them great to deal with and will definitely use them again.
Cheers gents
21 février 2022
Avis spontané
Réponse de Vanzone
Hello Damien,
Thank you for your review, and thank you for your understanding of the situation! It's been a pleasure to work with you, if you need anything at all in the future please just call.
Best regards,
Vanzone.
Steve has gone above and beyond with my…
Steve has gone above and beyond with my recent purchase from Vanzone, he listens to the customer and advises you on the best option going forward. Communication is excellent from him and the team, they have advised me that my van will be due sometime this month. I have no hesitation in recommending them and will continue to purchase from you in the future. Regards Dave
2 février 2022
Avis spontané
Réponse de Vanzone
Hello Dave,
Thank you for your review, it's great to hear how much we've been able to help.
We look forward to hearing how much you like your van!
Best regards,
Vanzone
I was a little put off by some negative…
I was a little put off by some negative reviews at first but I am so happy we went with vanzone.
They kept me updated and our van came on time.
Now all we have to do is convert it into a camper.
Looking forward to our adventures!
Thanks vanzone.
1 février 2022
Avis spontané
Réponse de Vanzone
Hello Wendy,
Thank you so much for your review, we hope your adventures are great fun!
If there is anything you need in the future, please don't hesitate to call!
Best regards,
Vanzone
Do not buy from this company
Do not buy from this company! Ordered my new transit custom over 4 months ago with completed paperwork, deposit paid, contracts signed and a delivery slot for April! Just been told it’s either another 3 grand to go ahead with ordering it and to be put to the back of the build que with no build date or to cancell the order outright and have no new van! Total shambles of a company who just lie for months on end about the situation. It was only a month ago I had a call to confirm my April delivery and now they change their mind!
BEWARE!!!!!!!!
29 janvier 2022
Avis spontané
Réponse de Vanzone
Hello Luke,
We are very sorry that this has been the situation with your van, genuinely.
We’ve said it many, many times that we are not the ones who cancel orders, unfortunately, it’s completely out of our control – we sincerely believed that your van would be with you for your April order slot. As soon as we found out that wasn’t the case, we updated you immediately. It’s not what either of us wanted but it’s very important to us that we make you aware of all your options as soon as any change occurs.
We are outraged with what has happened. We have been in meetings with some of the large companies who are responsible for this and we’re doing everything we possibly can to minimise the impact this is having on our customers.
We are deeply sorry.
We understand that you may not want to, but should you need anything in the future, please give us a call and we will do everything we can to ensure you get a fantastic deal and excellent service.
Best regards,
Vanzone.
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