Vanzone Avis 

How can anyone with ANY common sense - Blame Vanzone or any other dealer / supplier, for the vehicle manufacturers not being able to build the vehicles, due to a world wide microchip shortage!.
& Vehicle dealers / suppliers like Vanzone are the ones losing the most money..
As they only earn when they've sold a vehicle, its been paid for in full & Delivered to the customer.
I'm sure Vanzone & All other dealers & suppliers are more frustrated with lead times / delivery dates being put back, Than they're customers are..
As they're being told 1 date by the manufacturer's. Relaying that date to the customers- Then the manufacturer is changing the date & The dealer is blamed by the customer.. - Come on.. Bit of common sense..
When there was a fuel supply shortage - We didn't start blaming individual petrol stations for not being able to get fuel did we.?
- No petrol stations could get fuel, but they all said they'd hopefully have some in tomorrow & Didn't..

After struggling for months to get my hands on a new van, I came across vanzone and I couldn’t be happier . Unbelievably helpful and Fantastic people to deal with, they went above and beyond to suit all my needs and the van is everything I asked for .
Would 100% recommend vanzone to anyone that wants a new van .

Buying a new van from vanzone was made so easy thanks to Gerard
Fantastic service so helpful can't thank him enough for all his help.
Many thanks
Rob IOM

I would like to echo the content of the 1* review from 22/11/21.

I dealt with Vanzone during this failed transaction and can say that Vanzone’s response to the review was not factual.

All well and good having the last word on Trustpilot and blaming global issues etc. etc. but maybe sometimes it’s better to just say sorry for the poor service you gave.

If they called back we would have expected to see your number in a missed call log on one of the charity’s mobiles. We were also never offered an alternative van.

How many other negative reviews have you added a nonsensical reply to?

Another endearing trait of Vanzone’s.

I ordered a van for our charity and got let down and couldn’t get our deposit back.
Poor from start to finish. 6 months shoddy service.
The customer service manager failed to call me back on more than one occasion; if the customer service manager can’t keep their word why should anyone else?
All very convenient when they don’t seem to want to refund your deposit.
What is the business model? Keep everyone’s deposit for as long as possible by ignoring them?
They’ll probably add a comment after this review but there is no excuse or reason for such extremely poor customer service. Don’t do it, look elsewhere.

Ordered a new van from Vanzone in September and was told they only had three available for delivery on the 15th of November as the price was so good we were happy to wait. Unfortunately due to Nissan delaying delivery Vanzone couldn’t meet the delivery date. Dan was very helpful offering and alternative or a refund of my deposit.

Have had a great experience with Vanzone, ordered my Ford ranger wild track in June through dale, it was expected delivery for mid - end sept , it arrived on 11th oct and delivered to me on the 18th, in this climate a couple of weeks over due isn’t bad , Emily at customer services was also very helpful, would highly recommend Vanzone .

Great service start to finish by vanzone s.wales..big 1st time investment for myself since my mortgage! All made easy and confidently by Jay,Emily and team s.wales.

great service from Vanzone who made buying my first ever new vehicle easy, Van was delivered to my home on the day they said.
hopefully won't need a new van for a while but when I do they'll be first port of call.
customer service was excellent.

UPDATE: We did receive a refund of our deposit, although this was not originally forthcoming and for that we thank Vanzone.

We have had a similar experience to other unhappy customers. Paid a £1000 deposit in April 2021 for delivery June/July.
Were then told there was as a delay to September.
Come September we are told there is another delay to February/March 2022.
Reason for ordering the van was so we would be ready for the introduction of the ULEZ zone in October 2021. Waiting until February/March would cost us thousands having to pay ULEZ fees in the interim.
Can't cancel as that would mean we forfeit the deposit, and Vanzone won't refund it, in spite of the fact they have been unable to fulfil their delivery promise and still can't give us a firm delivery date for months in the future.
Be very careful about what you sign with them, their obligations are very vague about when you will get the van and they are quick to fall back on the fact it's not their fault - Brexit, global pandemic, shortage of parts ...
They say they can't cancel with the manufacturer so clearly they have no relationships with manufacturers.
Simply asking for our deposit back due to failure to deliver the product but met with a flat no.
Their sales person has told us they can sell that van over and over again because there is such a shortage, but they are not prepared to return our deposit and do that.
Not sure the order, or van, actually exists.

Ordered a van from Vanzone last month and there has been a misunderstanding and some miscommunication.

Spoken to management and all sorted and dealt with in a professional manner.

Very polite team team, especially Jon, and the management is 1st class.

Will be back to order in the future for sure.

Thank you Vanzone

10/10

Hi my name is Robert if you are thinking of buying a van don’t deal with no other company but Van zone even if they are maybe A touch more money ask for John what a lovely man he has time for you he will do what ever he can to try to do the best for you he just doesn’t say yes it’s this price goodbye he will call you back go over loads of details try to work things out for you not for him for you he put the customer first I am that way in the next three months I will drop in to see him with a few bottles of wine take my advice use Jon At van zone when you are considering paying thousands of pounds to A person at the end of a phone it’s very worrying when you speak to a salesman who is very blunt straight to the point take it or leave it not with vanzone not with John when you finish your first conversation you will feel at ease and happy to do the dealHappy driving fellows get in the zone

“ Goud to talk to you earlier,
As discussed, we have the following left in Stock
3 x Ford Transit Custom 280 SWB 130ps Limited
I have one in white priced at £20’280 + VAT and RFL
One Silver and One Black both priced at £20’830 + VAT and RFL

They are due to arrive with us in mid may for delivery before the end of May.
The full spec can be found in the attached brochure.”
this is the e-mail we got in april from vanzone, saying they have 3 vans in stock. the next day we paid the £1000.00 nonrefundable downpayment. a couple of weeks after we had a phone call from vanzone telling us that they are not going to be able to deliver till august, and after we told them that we are not happy with the fact that they lied about having the vans on stock, they said they will deliver in july. but in july we got another call from vanzone telling us that the delivery need to wait till august. I posted a 1 star review on trustpilot and the next day some other person from vanzone called and offer to give us the downpayment money back or if we can wait till august he will deliver in august. because we needed a van and ordering one from somewhere else would have got us the van later that that we asked them to have the van delivered at the begining of september, so that it will have a 71 plate. they said it won’t be a problem and the van will be delivered with 71 plates, but he asked us to remove the review, which I did. however a week ago they started calling again this time saying that the van is here and if we don’t have it in the next 10 days, with 21 plate, we will need to wait until november. so my advice is: DON’T TRUST VANZONE, don’t do bussiness with them, cause they missold us a van, and I can guarantee we are not the only ones

I was looking at buying a van when I rang up I spoke with dayle, the service he provided was 5* from start to finish, told him what my price range was and also what’s vans I was interested in, didn’t try and push anything on extra everything was how I wanted it would recommend this guys to anyway especially dayle, the customer service are great aswell with updates every few weeks, would 100% use again,

Kind regards

James

I spent months researching which transporter van to buy and from where, luckily for me I decided to go with Vanzone. It was by far one of my best decisions ever. I initially dealt with Dale for the whole order and spec process who’s knowledge and professionalism was superb. His personalised style and friendly nature made me feel completely at ease throughout every stage of my order. Both he and the Admin team were extremely slick. At one stage some of the order details were handled by the owner Jamie, he was also first class and handled my query with complete confidence. Overall their customer service is outstanding and I would not hesitate to recommend them to anyone. Thanks Vanzone.

On top of being able to offer me the best price I could find for the vehicle I was after, Dale the senior accounts manager was an absolute pleasure to deal with. I received a friendly and helpful service with Vanzone and would recommend checking them out if you're looking at commercial vehicles.

Don't be put off by cheap
Prices although I had a six
We wait for delivery due to
Covid and brexet Vanzone
Was brilliant from dan in
Sales to Sarah, cath and
Claire the office a-team
I would put my hand on heart
And recommend Vanzone to
Anyone tanks again
Sammy bell

“5 star service from start to finish. No mucking about from Vanzone. They gave me an incredibly competitive price for a new VW Transporter. Great communication from start to finish followed up by a very professional vehicle delivery service. I would highly recommend Vanzone to anyone looking to purchase a new van. “

“ Great people to deal with from sales to admin and delivery ,with fantastic prices on all ranges... I highly recommend Vanzone!! “

Vanzone cancelled my factory order 5 months after paying my deposit. They said they could reorder it for me at a higher price. They refused to honour the original contract price. I found out from internet forums that they do this regularly. Other customers had their September orders for the same van cancelled in January (at the same time that they accepted my order). If you cancel the order you loose your deposit, but if they decide to cancel it they just refund the deposit .They blame the manufacturer for cancelling the order, but I don’t believe them. I would definitely not try to buy from Vanzone again.