Placed small order on 15th July 2026, money taken for order but no acknowledgement given since, plus no response from email or online. Website now appears down.
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Lisez les avis des autres
VapeBig.co.uk is outstanding! The products are excellent quality and work perfectly — no issues at all. What really impressed me was their customer service. I accidentally entered the wrong address,... Voir plus
L'entreprise a répondu
Excellent quality product and service.I use this company for !most of my vape products and can honestly say their service is second to none with the best prices for postage and product with an easy to... Voir plus
L'entreprise a répondu
Excellent quality service from point of order to consumption.Absolute Go-to place to get ur vapes .Even if u want to enquire about stuff or have grievance this place has got great affable customer ser... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vaporiseurs
- Magasin d'électronique
- Boutique de santé et beauté
- Maché en ligne
- Bureau de tabac
- Fournisseur de tabac
Écrit par l'entreprise
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Coordonnées de contact
Vape Big, 124 City Road, EC1V 2NX, London, Royaume-Uni
- support@vapebig.co.uk
- vapebig.co.uk
4,0
Bien
220 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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DONT ORDER FROM THIS SITE- TOOK MY MINEY SENT THE WRONG PODS & ignored me since
DONT ORDER FROM THIS SITE
They sent me the wrong pods and have been fobbing me off and lying to me ever since my first email to them on 22nd July.
They originally said they would correct this. They then ignored 5 other emails. No offer of a refund just repeatedly ignored my emails.
In my last review they replied via trust pilot to say there was a communication breakdown and to email them and it would be sorted. And all they did was continue to ignore my emails.
Please don’t order from this site. They will send you whatever they want to then repeatedly ignore all communication and make it your problem. WASTE OF MONEY
22 juillet 2025
Avis spontané
Réponse de Vapebig
Hi Sarah,
We’re very sorry to hear about your experience. We understand how frustrating this must have been and we apologise for the lack of communication you’ve described.
VapeBig is now under new management, and we are working hard to ensure that issues like this are resolved quickly and properly. Please reach out to us again at support@vapebig.co.uk
with your order number so we can review your case and arrange a suitable solution.
Your feedback is extremely important, and we are committed to making improvements to prevent this from happening in the future.
— The VapeBig Team
I ordered a large quantity of vapes on…
I ordered a large quantity of vapes on Saturday and I understand it won’t be snet until Monday and it’s Tuesday I ordered 1-2 day tracked shipping and I haven’t received anything
9 août 2025
Avis spontané
Réponse de Vapebig
Hi Isaac,
Thank you for your order and for sharing your feedback. We’re sorry to hear your parcel hasn’t reached you yet. Orders placed over the weekend are dispatched on the next working day (Monday), and with 1–2 day tracked shipping you should normally receive them shortly after.
Please email us at support@vapebig.co.uk
with your order number so we can check the tracking details for you and make sure it gets resolved quickly.
— The VapeBig Team
I love the flavours it's smooth
I love the flavours it's smooth, l also liked the fact it wasn't hard to order. Navigation was easy no confusion.
25 juillet 2025
Réponse de Vapebig
Hi there,
Thank you for the kind words! We’re so glad you’re enjoying the flavours and found our website easy to use. We always aim to make the whole experience as smooth as the vape itself 😊. If you ever need assistance, you can always reach us at support@vapebig.co.uk.
— The VapeBig Team
Réponse de Vapebig
Hi Mark,
Thank you so much for the amazing feedback! 🌟 We’re glad you were happy with the fast delivery and service. If you ever need any help or recommendations, feel free to reach us at support@vapebig.co.uk.
— The VapeBig Team
Awful Customer Service
I've ordered from VapeBig twice now. The first time I ordered, I did not receive any confirmation email, but I wasn't too concerned as this happens sometimes. However, after 13 days I did not receive the product, and I contacted the team to sort it out. After speaking with the owner, the item was sent out, and I received it 2 days later. It was a hassle, but I gave them the benefit of the doubt.
The second time I ordered, one of the pods was burnt and I immediately tried to ring customer service and got no response after constant calling for 2-3 days.
Honestly, as a first-time buyer, this is not the service that I expected. I'm not happy at all with the service I have received here.
16 juillet 2025
Avis spontané
Réponse de Vapebig
Hi
We’re really sorry to hear about your experience and the issues you faced with your recent orders. This is not the level of service we aim to provide, and we fully understand your frustration.
We’d like to resolve this for you as quickly as possible. Could you please contact us at support@vapebig.co.uk
with your order details so we can look into the burnt pod and arrange a suitable solution?
Thank you for bringing this to our attention — we’ll make sure your feedback is used to improve our service.
— The VapeBig Team
Ordered over a week ago no items…
Ordered over a week ago no items arrived states 1to2 days delivery. Takes days to get a reply to emails. Still not sorted my order or refund.
31 mai 2025
Avis spontané
Réponse de Vapebig
Hi Stevie
We do apologise about this. The local depo has been facing delays which is why a number of orders have been delayed. This issue has now been sorted. Please do email in with your order number and we will resolve this issue right away if you parcel still has not been received.
Thank you and apologises for the inconvenience.
Deliveres quickly and product as…
Deliveres quickly and product as described at good prices. I recommend.
25 mai 2025
Réponse de Vapebig
Hi Hayley,
Thank you for your kind words. We’re glad to hear your order arrived quickly and that you’re pleased with the product and pricing. Your recommendation means a lot to us, and we look forward to serving you again soon.
Regards,
VapeBig
Good company
I've been ordering from Vape Big for quiet sometime and never had a problem.. Quick delivery and vapes are always well in date ,, I would recommend them
25 mai 2025
Réponse de Vapebig
Hi Brenda,
We’re delighted to hear that you’ve been shopping with us for some time and have always had a smooth experience. It’s great to know that our quick delivery and well-dated products have met your expectations. Thank you for your recommendation and continued support.
Regards,
VapeBig
Réponse de Vapebig
Hi Sam,
We really appreciate your feedback. It’s great to hear that you found our service quick and efficient. Thank you for choosing us and we look forward to serving you again.
Regards
VapeBig
Excellent communication and timely delivery
Delivery was timey and I was kept up to date with delivery information. Products packaged very well and arrived in excellent condition. I am a repeat customer and will continue to be - very happy
14 mai 2025
Réponse de Vapebig
Hi Amanda,
Thank you for your thoughtful feedback. We’re delighted to know that our communication and delivery process met your expectations, and that your order arrived safely and well-packaged. It’s wonderful to have your continued support, and we look forward to serving you again.
Regards,
VapeBig
Ordered 3 disposable Hyatti vapes for…
Ordered 3 disposable Hyatti vapes for £27.99 delivery is supposedly 1-2 working days tracked.
Received my tracking - never changed from we are waiting from your item.
Contacted customer support 2 weeks later, still no delivery.
Asked for full address and advised me royal mail have lost my parcel and would I like a refund or a replacement.
Foolish me would still like the items I paid for so I proceeded with replacement.
Still haven't received the items I've paid for despite it now showing as delivered - customer service is absolutely abysmal.
My advice would be to steer well clear of using this platform to order anything you intend to receive - if you feel inclined to give away free money perhaps it would he better in the hands of a charity rather than the hands of an incompetent business model.
15 avril 2025
Avis spontané
Worst company ever
I ordered terea sticks they sent wrong item they sent . sent heets rung told me to email a picture of wrong item sent which I did rung to check if recieved email which they did they told me to return item which I did on 24hr tracked to the address on website emailed tracking details to them then emailed about my refund to be told the return address wasn't there return address still waiting on refund 2 weeks later no one from company can give me a straight answer avoid this company as they rip you off ordered on 22nd March
22 mars 2025
Avis spontané
Réponse de Vapebig
Hi Heather,
Thank you for your kind words. We’re so glad you’ve found us and that you’ve had such a positive experience. Your support means a lot, and we look forward to being your go-to choice for years to come.
Regards,
VapeBig
Excellent quality service from point of…
Excellent quality service from point of order to consumption.Absolute Go-to place to get ur vapes .Even if u want to enquire about stuff or have grievance this place has got great affable customer service.
11 mars 2025
Avis spontané
Réponse de Vapebig
Hi Safan,
Thank you for sharing such positive feedback. We’re delighted to hear that you value both our service and our customer support. It’s our goal to make every stage of your experience smooth and reliable, and we’re grateful to be your go-to place for vapes.
Regards
VapeBig
Fantastic service
Fantastic service. Cheap prices. Swift delivery and customer service very responsive
13 février 2025
Avis spontané
Réponse de Vapebig
Hi Yusuf,
Thank you for your great feedback. We’re delighted that you’re happy with our prices, delivery speed, and responsive customer service. It’s always our aim to provide the best possible experience, and we’re glad to know we’ve met your expectations.
Regards,
VapeBig
Réponse de Vapebig
Hi Huzaifa,
We’re glad to hear your order arrived on time and that you found our prices to be the best. Thank you for your kind words and for choosing VapeBig—we look forward to serving you again.
Regards,
VapeBig
Réponse de Vapebig
Hi Steve,
Thank you for your feedback. We’re pleased to know you’re happy with our fast service and competitive prices. It’s always great to hear we’ve provided the top service our customers deserve.
Regards,
VapeBig
Missing vapes …
Ordered vapes on the 9th of February 2025 and still haven’t received them. Have been in touch with the company and Royal Mail said they have been delivered but where tracking is on Royal Mail is no where near where I live. Wasted £48 won’t be using again.
13 février 2025
Avis spontané
Quick delivery good prices lots of…
Quick delivery good prices lots of choice in flavours
23 février 2025
Réponse de Vapebig
Hi Michelle,
Thank you for your feedback. We’re glad to hear you’re happy with our quick delivery, competitive prices, and wide range of flavours. We appreciate your support and look forward to serving you again soon.
Regards,
VapeBig
No order and no customer service
I ordered 6 vapes and paid extra for 24 hour postage, after 3 days nothing arrived. When I phoned I was told royal mail had lost my package. No sorry just told they will send some more out. Today half my order arrived with a note saying sorry for the inconvenience but the rest of my order will be sent out at the end of next week. Go to your local shop and avoid this company
4 février 2025
Avis spontané
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