Vaprzon Avis 

Long time Vaprzon user here, spent a lot of money over the years. Yeah, I don't know what has happened over there in the last 3 months, but they have gone majorly downhill. Used to get orders within a week, or so. Now, my last purchase took 1 month. Contacted them, they offered to resend the order (at no cost to me, which it should be, my order never arrived). I informed them I've had to make purchases in the meantime, and this was an inconvenience to me, I should be offered some kind of compensation. They said there was nothing they could do and passed the buck to their carrier (GIO Express [that's a whole other horrible review] I contacted them and they are incompetent to the Nth degree. Told me they didn't know where it was, so I asked "So, you're telling me it's lost?" and he said, "It's not lost, we just don't know where it is..." Okaaaay, but I digress. Look at their website, it's archaic at best, straight out of the 90s) So, after being fed up with the BS, I asked them to cancel my substantial order, they said they'd put it through. Days go by, and I notice the refund has not gone through, now I'm getting aggravated. Contact them again, they inform me the refund will not go through until the order is returned to them... the order that has been lost for a month due to GIOs incompetence. Now, I'm really getting agitated. I informed them that's not how refunds work, the issue is out of my hands. Now, it's between GIO and Vaprzon, and has nothing to do with me. It's not my fault the order is out there in the ether, and I want my money back. "Sorry, nothing we can do." I'm at my wits end, so I mention the Attorney General... "Ok, my manager has informed me to put your refund in right away...". 3 days later, the refund finally arrived. I apologize for the long review, but the moral of the story is this: STAY AWAY from Vaprzon. It's unfortunate, but I really believe the way they are doing business now, they're on their way out, and when they do, they're taking your money with them

Same as everyone else. I’ve ordered several times and always takes 5-6 weeks before I get my order. This last time 4 weeks waiting I contacted them and they got back with me that whomever they use for shipping states it was delivered. I waited another week and contacted them again to be told that they would have to contact the delivery company for proof of delivery and if they can’t produce it then they can resend or refund order but it would take a week. Order/payment/shipped February 4-8 weeks from placing order they finally contact me that it was going to be refunded. Horrible service-never get order and it takes forever for customer service to do anything. DONT ORDER FROM THEM. I emailed Halo to see if their are retail stores or another online vendor because this company is clueless.

I placed an order more than 3 weeks ago, shipped the next day with tracking info. After 10 days or so, tracking hadn’t changed at all so I contacted them and was told I’ll have to wait until my order hit 3 weeks before they would ‘investigate.’ So after 3 weeks and still no goods, I contacted them again, no response. Looks like I’ll have to dispute the charge with my bank’s fraud department - goods paid for but not received. Take your business elsewhere.

After placing an order in Nov. 2021, calling several times to see what the problem was; I receive an email today stating in part "please allow 6-8 weeks for us to investigate this matter. Once the investigation is complete, we can reship or refund your order."

Oh really? Get bent. Calling the bank and the AG's office.

I'm done. Stay far away.