Vasek Avis 

Excellent help from Vasek dealing with stressful issues in a sensitive way on the phone. Lucy very quickly identified what needed to be done and went beyond what I expected, taking on some communications and ensuring the cover continued without a gap. Just what I hoped for - many thanks!

I deal with Vasek on a professional basis and find them extremely professional and easy to deal with. Their products are excellent and deliver in terms of cover and ease of access, which is vital in today's busy marketplace.

Andrea in the onboarding team was very friendly and extremely helpful in getting my issue resolved, giving my colleagues and I access to use Vasek products moving forward.

Charlotte Marriot was outstanding. Amazingly effective, both professional and warm. Have no hesitation in endorsing this company and charlotte in particular

A complicated query, which was dealt with professionally and quickly by Dylan Westley. Really grateful for your help and the quick turnaround.

1st time ever claimed. So great to have process explained clearly, step by step and the whole thing didn't take too long to complete.

I was kept up to date on a regular basis with very helpful information and settlement was quick and fair.

Vasek made making a claim for flooding at a tenant's property straightforward, they were quick to respond at every step of the process from initial contact through to receiving payment.

Polite, efficient, quick at dealing with claim.

I have encountered Vasek as underwriter only a few years ago, when they were recommended to me by our distinguished and ultra-competent brokers - Macbeth. The premium levels and contractual terms seemed to me very factually and theoretically reasonable, as well as representing good value. I've needed to submit only one claim, fortunately not heavyweight - relating to significant but not extreme storm damage. The claim was swiftly, communicatively and efficiently managed by Vasek in conjunction with our brokers, and with my input. The 'claim-value' was approved without any unwelcome rejection nor undue investigation, and the indemnification / settlement was finalised in short order and without undue delay nor hindrance. I'm most grateful - and professionally impressed - by my commercial relationship with Vasek.

Slow, evasive, unhelpful and refused to help and pay based on a technicality

left us with a water damaged house for 9 weeks, called them every day for a response and plea to help, and ultimately £0 payout.

Terribly stressful experience which in the end cost me £9k out of my own pocket for the repairs. What is the point of insurance if they don't help you when disaster happens? Wriggled out of paying based on the no of hours the heating was on, due to it being fed by an oil tank. Beyond awful

Please avoid at all costs, zero customer service and client care, they added to a stressful situation, they didn't help at all. Had an enormous impact on my mental health after a difficult bereavement.

I just wanted to thank Charlotte Marriott who today gave me some outstanding customer support. I had 12 properties scattered across multiple policies and she has brought them all in under one umbrella policy, meaning that I only now need to worry about the renewal of all these houses once a year. Add to that the discount I received for doing so. A big thank you!

Loss adjuster very efficient, always available to discuss the claim and communicated well with all those involved making the whole process less stressful.
Vasek settled the claim very quickly and without dispute.

Smooth, friendly claim service all the way.

We claimed for accidental damage to a piece of furniture which had unfortunately meant scrapping it and buying a new replacement.

I sent photos, full explanations, documentary backup; and the claim was soon settled

This company deals with claims quickly and openly. As long as the information provided is truthful and clear then I would expect that it would be settled.
I can recommend Vasek over the couple of years that I have been with them

Our experience of Vasek insurance was excellent. Our sewage drains were blocked & invaded by a tree root.
They came back to us extremely quickly,we provided all the relevant photos and extremely fast for an insurance company , we were told our claim had been approved & paid. On this basis I would highly recommend Vasek.

Absolute scoundrels who will go to any length to avoid paying a claim. Avoid at all cost. They have refused to pay for roof repairs as the wind speed was 9mph less than a definition while admitting there was heavy rainfall. During the review process they were slow in correspondence, took almost 3 months to get an answer and then 8 weeks for the complaint response. Am taking my complaint to the financial ombudsman but ideally would not have to waste so much time with them.

Awful experience dealing with this company.

Avoid at all costs, pay more for insurance with a reputable insurance company. They have a lead insurer and are not your actual insurer, the broker did not make us aware of this. Time delays for responses are extremely long.

Bargain basement service. Really stressful, appalling response times, scrutinise the exclusion clauses as they offer cheap prices but write in exclusions that are not common in most policies.

We are referring to the FOS.

Total disgrace of a company in our experience. Don’t put yourself through it, take a policy elsewhere

Used to be a good company but since bought out gone v/badly downhill. Got quotes from other insurers but Vasek said because house had minor subsidence 20+ years ago they would refer to their under writer. Fine. Then delay & short msg then chased, nothing, delay, nothing. Write to them to complain - still nothing. Eventually told them to forget it. Shockingly bad.