Vasek Avis 

Poor service, extremely dire response times to a simple query and obviously an insurance company that is not transparent in its written terms of their policies. Would avoid at all costs.

I've been waiting weeks for a refund relating to a home insurance policy that I cancelled. I just get told that there is a backlog. No s**t Sherlock. Why not try pressing the button on the computer that transfers the money electronically. Funnily enough, there is never a delay when they are taking money from you. Thank goodness I never had to make a claim.

I had the misfortune of having my house insurance with Vasek and when I had a leak under the wooden floor I was assigned to Leanne. Leanne spoke to me with an arrogant demeanour every time I rang because I had to ask so many questions having never made a claim before. Leanne refused my builders quotation and instructed their own freelance builder to quote which he wasn’t able to so instead Leanne got a loss adjuster involved from Glasgow who had to fly to Northern Ireland to look at my floor and immediately okayed my builders quote. Leanne made the situation a lot more difficult than it ever needed to be and as long as Leanne works at Vasek I will never have house insurance with them again.

I dealt with Leanne Machin in relation to a claim, she was so very helpful from start to finish, she kept in touch everyday, giving updates which was very reassuring. I have a landlord portfolio and I have every confidence that if there are any issues Lianne will help my clients as much as she’s helped me. Big big thank you Lianne
Paula w

I have used Vasek Insurance for many years now and have found them to be helpful, friendly and competitive while offering comprehensive cover for various types of property insurance. Their unoccupied commercial and residentail property insurance in particular has excellent coverage with the option of "full perils" along with the added bonus of an optional interest free instalment facility is extremely helpful for customers.

I find Vasek Insurance to be extremely helpful and friendly and are one of my favourite insurance companies to deal with as an insurance broker. I cannot recommend Natalia enough

My wife and I own a property in East London which has a garage in a separate block. The garage roof collapsed after a large branch fell on it and we put in a claim with Vasek. The assessor came down and accepted the damage, later requesting a copy of the land registry title deed. Although the garage is on a separate title deed, the terms of tenure are identical. Having been very slow to respond, Vasek is now refusing to settle the claim.

My wife's case has gone to FOS
Wrongly voiding a claim
FOS found for her
Vasek are appealing the decision
I think the reason is spurious to delay payment
So I am now seeking Statutory interest on her behalf

I unfortunately insured with Vasek to my peril and it was a very expensive mistake.

2 years and still not settled my claim, have to instruct the FOS.

A reliable company with a range of insurance products and friendly staff!

Brilliant . Took out landlord insurance . Tenant had an accident . Took pics made a genuine honest claim (which is important to the process) sent pics evidence . Sent quotes and got paid out immediately .

Very professional informative and clear I thoroughly recommend.