Vector Air Avis 

Customer service at all levels NEVER

What can I say, best shop near my area with a large variety of best product.
Staff a vector air are very knowledgeable and friendly. And it a 5 star from me

Yet again excellent service from the guys at Vector Air. Always friendly and very knowledgable.

Very pleased with my purchase from Vector Air. The team in the shop via the chat (Julie) were very helpful in answering questions and providing additional information. The price of the item and delivery was spot on. The product itself was fantastic and had clearly been checked over before despatch with a quality checklist included in the box from the shop - extremely accurate and great glass on top too purchased at the same time. I look forward to using it more over the coming weeks and as the weather warms up. I am sure I will be buying from Vector Air again - this is my second remote purchase.

Exceptional service and product

Very friendly staff, visit the shop if you get the chance. When ordering online it can take a while for delivery, but trust me it's well worth the wait. The staff really know there onions, plus I like the fact that every purchase is tested before delivery. Overall great experience.

Nice folk to deal with. Easy to navigate website and order. Good product, good price and fast delivery. Thank you Vector Air.

Fantastic service
Delivery was amazing
Every step was advised by email
So refreshing to receive such a smooth service
Already looking to buy something else
Thanks

Perfect from Order to RF Courier Delivery Excellent Service

Fist time I’ve collected from the shop, friendly staff, happy to help, great value on what I’d ordered online and also bought more while I was there. Saved postage/courier costs and used it for diesel instead. Will definitely go to the shop again now I know where it is.

Great prices and very knowledgeable staff

Looking for a 6-24 scope for my brocock. Saw this on vector air website. Came well packaged as usual. The scope is very clear and bright. Love the dot instead of a crosshair.

I have numerous airguns but the Reximex Lieva caught my eye ....I searched the internet, as we all do these days, and Vector Air popped up with the best price...beating all others by £45. I placed my order on line, very easy. Picked it up this afternoon.... VERY happy.. they also gave me 25% off a new scope because I purchased the rifle....AND 'reward points' which saved me £5 off a tin of pellets. SO.....I saved £97 in total.... service in the shop was awesome too. I'LL BE BACK :-)

Nice bit of kit that compliments the look of my long barrels Vixen 2
Makes the gun that was already quiet extremely silent
Well worth the money

A very good item and a brilliant seller a smootg transaction

Bought a few guns now from Vector Air, (thanks to Andy by the way for relieving my bank balance) and I couldn't be happier with the service or advice they give. My latest purchase over Christmas was probably my most expensive but on an unbeatable offer and as soon as the shop opened I did the 160 mile round trip to collect to be told my order hadn't been processed yet (my fault because I didn't wait for a confirmation Email). After explaining how far I'd travelled I was told to go grab a McDonald's and come back in an hour which I did and they had everything ready so I could get on my way and I'm sure that this is the level of customer service they constantly deliver so thanks to all the staff who just do a great job.

Because the pellets are cheaper than Ebay and amazon.

I ordered the Vector Optics Taurus GEN2 4-32x56 FFP 34mm Scope (SCFF-34), which was posted al all appeared ok. The box was a bit damaged, but thought it was just Royal Mail. Likewise opening it up the instructions were torn. So I checked the scope Reticle and all appeared ok. Set the scope up and went to the range only to find I couldn’t move the Elevation down past a certain point. So I realised then that someone had already set the Zero stop and the new scope wasn’t new but more likely been used and returned. I then checked carefully over the scope and could see some marks that I thought were caused by the bikini covers, but weren’t. And to top it off the Sunshade honeycomb was damaged. I emailed Vector Air straight away with photos, and received a curt reply saying the scope was new off the shelf. Not an apology or any attempt to rectify the situation. Zero customer care at all. You only ever find out how good a company is when something goes wrong and then how they deal with it, and Vector Air have been awful. Poor communication, no apology and no solution. Very short and abrupt emails and quite rude. They don’t answer the phone, and are faceless behind the emails. Wouldn’t recommend as I’m also out of pocket on return postage. The only positive was the rime it took to refund.