I placed my order for a birthday present but there was a problem with the shipping and it wasn’t going to be delivered on time. I contacted customer support and they were so quick to respond and very... Voir plus
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DO NOT PURCHASE FROM THIS COMPANY. Items advertised are not the goods that you will receive. The goods that you will receive are cheap low quality items that are not the higher quality goods listed f... Voir plus
L'entreprise a répondu
They accepted my order and took the money from my account. They sent me the incorrect product, a cheap piece of Chinese plastic rubbish. The product was so bad they didn't want me to send it back and... Voir plus
L'entreprise a répondu
Item had a part missing but communication with seller was great and problem quickly resolved to my satifactio. Would recommend this seller.
2,9
Moyen
66 avis
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DO NOT PURCHASE FROM THIS COMPANY.
DO NOT PURCHASE FROM THIS COMPANY.
Items advertised are not the goods that you will receive. The goods that you will receive are cheap low quality items that are not the higher quality goods listed for sale. This has been the case for me and the company will not refund. Neither will Paypal. Do not be deceived by the company using trusted payment methods. I paid using Paypal who will not refund, and when I checked the payment, it had been auto set as a repeating subscription. BUYER BEWARE.
25 septembre 2026
Avis spontané
Réponse de Velaukgoods
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@velaukgoods.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
You keep asking the same old questions…
You keep asking the same old questions WHY your customer service is terrible how long has this been going on you have my money for a item I have not received do you listen to anything??? I want the fishing magnets 🧲 how many times do I have to tell you stop asking the same questions can you sort this out I will have to get hold of my credit card company otherwise which does not look good for you I will not stop till this is sorted mike
23 septembre 2026
Avis spontané
Réponse de Velaukgoods
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that you have not yet received your purchased items and fully understand your dissatisfaction and disappointment. We sent you an email two days ago (from Iris at service@velaukgoods.com)—please check your inbox. Our professional customer service team is ready to provide the best solution for you within 24 hours. We truly hope for the opportunity to resolve this issue to your satisfaction. Thank you.
Excellent customer support
I placed my order for a birthday present but there was a problem with the shipping and it wasn’t going to be delivered on time. I contacted customer support and they were so quick to respond and very helpful and understanding. I requested for the order to be cancelled and for a refund. This was fulfilled without any issues at again very quickly. I would highly recommend Velaukgoods and have saved them as I will definitely be ordering from them again. They have great products at great prices and an excellent customer support. Thank you.
17 septembre 2026
Avis spontané
Great Communication
Item had a part missing but communication with seller was great and problem quickly resolved to my satifactio. Would recommend this seller.
14 septembre 2026
Avis spontané
They accepted my order and took the…
They accepted my order and took the money from my account. They sent me the incorrect product, a cheap piece of Chinese plastic rubbish. The product was so bad they didn't want me to send it back and wouldn't send me the correct item unless I place another order for it. Offered me a refund which hasn't been received yet. Stay away from this company. They will take your money but it is pot luck as to what product you receive.
22 septembre 2026
Avis spontané
Réponse de Velaukgoods
Dear Customer,
Thank you so much for taking the time to leave your feedback. We are truly sorry to hear that we sent you the wrong product, and we deeply regret the frustration and inconvenience this has caused you.
We take full responsibility for this mistake and the poor service experience. Please kindly send your order details and relevant information to our customer service email address: service@velaukgoods.com. Our dedicated customer service team will prioritize your case and provide a clear, effective solution for you within 24 hours.
We hope to have the opportunity to make this right for you and regain your trust. Thank you for your patience and understanding.
Good company to order from
Good company to order from. We made an enquiry, was replied to straight away and query dealt with efficiently
17 septembre 2026
Avis spontané
Cheap rubbish from Hong Kong
Cheap rubbish from Hong Kong. Absolutely nothing like the advert! Very cheap and nasty Christmas light! So cross I fell for the advert!
19 septembre 2026
Avis spontané
Réponse de Velaukgoods
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@velaukgoods.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
VELAUKGOODS ARE A RIP-OFF DISPICABLE…
VELAUKGOODS ARE A RIP-OFF DISPICABLE LYING COMPANY
DO NOT USE THEM
They will send you the wrong goods and then not reply to your email once they have lied you accepted a discount code as a settlement of your complaint
UPDATE 08:25hrs 18/09/2026 ....IN REPLY TO YOUR REPLY .....
I HAVE SENT YOU ALL THE DETAILS AND YOU ARE NOT REPLYING FROM YOUR CUSTOMER SERVICES EMAIL ADDRESS....
THE LAST EMAIL I RECEIVED A REPLY FROM YOUR CUSTOMER SERVICES, STATED I HAD ACCEPTED A DISCOUNT CODE .... WHICH IS A BARE FACED LIE ... I SAID NO SUCH THING ....
YOUR CUSTOMER SERVICES ARE NOW IGNORING ANY FURTHER EMAILS....
ANY EMAIL I SEND NOW IS IGNORED AND IS JUST SENT BACK, EXACTLY AS IT WAS SENT, WITHOUT CONTAINING A REPLY.....
YOU ARE A RIP-OFF DISPICABLE LYING COMPANY
17 septembre 2026
Avis spontané
Réponse de Velaukgoods
Dear Customer,
Thank you for your valuable feedback. We are very sorry that we delivered the wrong product to you, and we fully understand how upsetting it is .Please accept our sincere apologies for this error and the poor support experience. To resolve this promptly, please send your order information to our customer service email address: service@velaukgoods.com. Our customer service team will attend to your request urgently and provide a suitable solution for you within 24 hours.
We are determined to fix this issue for you and appreciate your understanding. Thank you.
WARNING
WARNING: please don't deal with Velaukgoods, it's a scam company. I placed an order 2 weeks ago and it still has not arrived. For last 7 days they have emailed me, saying my goods are out for delivery. I'm not expecting my goods now, but I can warn other people. If I could give this company a zero I would.
15 septembre 2026
Avis spontané
Réponse de Velaukgoods
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@velaukgoods.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
5 ***** all the way would happily…
5 ***** all the way would happily recommend to everyone
5 septembre 2026
Avis spontané
The fact that you try to help
The fact that you try to help. But to much repeated. In the end becomes boaring and also do not have time. So once or twice is enough. Please refrain from sending any more. Many thanks.
12 août 2026
Avis spontané
The mobile hotspot they sent me is not…
The mobile hotspot they sent me is not the one I ordered off the advert and trying to get in touch with them is a no no
12 août 2026
Avis spontané
Réponse de Velaukgoods
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@velaukgoods.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Rapid response to my query and handled…
Rapid response to my query and handled very well with quick resolution to the problem. Much appreciated.
5 août 2026
Avis spontané
Totally disgusted
Totally disgusted. Ordered a GT 6Pro in grey, received a T2pro in gold and even the charger doesn’t fit. Don’t get turned over for a cheap item by this company, they spend more time on delivery tracking than product placement to orders.
Update 11/07/26
Replacement received, better but not as per pictures, battery barely lasts a day but customer service a lot better. Offered 50% refund but not received would seriously consider buying this product still
27 juillet 2026
Avis spontané
Réponse de Velaukgoods
Dear Customer,
Thank you for your valuable feedback. We are very sorry that we delivered the wrong product to you, and we fully understand how upsetting it is .Please accept our sincere apologies for this error and the poor support experience. To resolve this promptly, please send your order information to our customer service email address: service@velaukgoods.com. Our customer service team will attend to your request urgently and provide a suitable solution for you within 24 hours.
We are determined to fix this issue for you and appreciate your understanding. Thank you.
Is rubbish doesn’t do what promises
Is rubbish doesn’t do what promises. Is simple underwear poor quality
16 avril 2026
Avis spontané
Réponse de Velaukgoods
Dear Customer, thank you very much for your valuable feedback.
We are deeply sorry to hear that you are dissatisfied with the quality and effectiveness of the product you purchased. It is our responsibility to ensure that every product meets our quality standards, and clearly, on this occasion, we have failed to meet your expectations. We fully understand your disappointment and take your shopping experience very seriously.
Please send details of the specific issue and the relevant order information to our customer service email address: service@velaukgoods.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a satisfactory resolution.
Réponse de Velaukgoods
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@mapeelow.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Finally got to use it, roots actually perked up
put it straight in the water and ignored the label honestly, but the moment I checked after two days the roots actually looked less dry. not like the last shop stuff that just sat sticky on top, this one absorbs fast.
18 mai 2026
Did not work like advertised on…
Did not work like advertised on instagram at all what a rip off
28 avril 2026
Avis spontané
Réponse de Velaukgoods
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@mapeelow.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Switched from old bands, this stitching holds up
So I actually kept using it daily since I got it, and the seams are way tighter than the floppy ones I used from the gym—those stretched uneven after a week, but here every loop still keeps its shape. Only wish the fabric was a bit softer against bare skin, but honestly, it works.
24 avril 2026
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