I placed my order for a birthday present but there was a problem with the shipping and it wasn’t going to be delivered on time. I contacted customer support and they were so quick to respond and very... Voir plus
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Lisez les avis des autres
DO NOT PURCHASE FROM THIS COMPANY. Items advertised are not the goods that you will receive. The goods that you will receive are cheap low quality items that are not the higher quality goods listed f... Voir plus
L'entreprise a répondu
They accepted my order and took the money from my account. They sent me the incorrect product, a cheap piece of Chinese plastic rubbish. The product was so bad they didn't want me to send it back and... Voir plus
L'entreprise a répondu
Item had a part missing but communication with seller was great and problem quickly resolved to my satifactio. Would recommend this seller.
2,9
Moyen
66 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Les gens ont aussi consulté
The lost batteries
Fast delivery and how easy it was to order. The only problem I did have was when it was delivered the box was crushed. I don't believe it left your warehouse like that, but I did lose one pack of batteries. They had come apart and fell out of the box. So, otherwise I will buy again in the future.
8 mars 2026
Product rubbish poor quality doest fit…
Product rubbish poor quality doest fit together properly do no buy this item
8 janvier 2026
Avis spontané
Réponse de Velaukgoods
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@velaukgoods.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
A great product with good communication…
A great product with good communication and fast delivery .
12 janvier 2026
Avis spontané
After using this item I was amazed at…
After using this item I was amazed at how fast the hair disappeared. This is 1,hell of a machine. I will definitely recommend to my friends and family. Keep up the good work 💯
16 janvier 2026
Avis spontané
terrible quality
terrible quality. I ordered the bicycle set for for son and it was absolutely crap. I would say similar to ones in pound shop. Parts dint fit and i came with no instruction manual. There was no guidance on how to return it. so will nevee use this website again
20 décembre 2025
Avis spontané
Réponse de Velaukgoods
Dear Customer, thank you for taking the time to share your disappointing experience with the bicycle set ordered for your son.
We’re truly sorry to hear the product was of poor quality, with ill-fitting parts and no instruction manual included, and that you also faced difficulties finding guidance on how to return it—this falls far short of the standard we aim to provide, and we understand your frustration completely. To properly verify your order details, review the product quality issues and assist you with the return process, please send your complete order information to our customer service email: service@velaukgoods.com . Our dedicated team will assess your inquiry thoroughly and respond to you with a suitable solution within 24 hours.
We appreciate your patience as we work to resolve this matter for you.
They arrived quickly and they work…
They arrived quickly and they work nicely
3 décembre 2025
Avis spontané
The website is really confusing my…
The website is really confusing my order had gone through twice I contacted them and they sad they couldn’t cancel it it was done straight away iwill nor be using this site again
2 février 2026
Avis spontané
I have not noticed any difference i…
I have not noticed any difference i have not seen any gunk coming out of the exhaust. I have not noticed any difference in the engine. Thank you.
21 janvier 2026
Avis spontané
Réponse de Velaukgoods
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@velaukgoods.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Bought a portable juicer
Bought a portable juicer - product leaked and power button didn’t work - the worst product I’ve bought on the internet - ever. Waiting to see what customer services looks like - not holding my breath!
The company have asked for more details - what more can I say? I have a photo and a video of the problems which I will send to their customer service we setvices - Trustpilot - do not delete this review - it is 100% valid - unfortunately your dite wouldn’t let me upload the pictures.
29 décembre 2025
Avis spontané
Réponse de Velaukgoods
Dear valued customer, thank you for taking the time to provide us with your valuable feedback.
We sincerely apologize for your unpleasant experience and fully understand your disappointment and dissatisfaction. We highly value your feedback and sincerely hope to have the opportunity to resolve this matter for you.
Please send the details of your situation and relevant information to our customer service email address: service@velaukgoods.com. Our professional customer service team will do their best to resolve the issue within 24 hours of receiving your email. We sincerely hope to compensate for the inconvenience this has caused you, and thank you again for your patience and understanding.
We hope to receive your understanding and have the opportunity to provide you with satisfactory service again.
The service was quick and efficient
The service was quick and efficient, the product is very good and simple to use, one slight improvement would be when there is no phone in place , the holder part rattles , which is a little annoying.overall though a good product
1 décembre 2025
Avis spontané
Poor quality Takes forever to charge
Poor quality Takes forever to charge
Waste of time and money
1 décembre 2025
Avis spontané
Réponse de Velaukgoods
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@velaukgoods.com. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Non stick pan
Excellent quality and service from this company my item came as described and within a short delivery time keep up the good work
14 novembre 2025
Avis spontané
What’s showing in video completely…
What’s showing in video completely different does not work at all does not clean any oily or greasy things just waste of money
27 novembre 2025
Avis spontané
Réponse de Velaukgoods
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@velaukgoods.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
I have a 350lt tank that was hard to…
I have a 350lt tank that was hard to keep clean as I am nearly 80 this product has made it a lot easier I can now see my fish
15 décembre 2025
Avis spontané
Hopeless for what it is
Hopeless for what it is. Broke on the 1st attempt at attaching to my vent. Very awkward to attach a mobile phone..
7 décembre 2025
Avis spontané
Réponse de Velaukgoods
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@velaukgoods.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Was not delivered to my address,very…
Was not delivered to my address,very disappointed
14 décembre 2025
Avis spontané
Réponse de Velaukgoods
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@velaukgoods.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Fast delivery and great product its the…
Fast delivery and great product its the first one thats actually worked in my car so I would recommend it to anyone I have a strange material dash and strange shape and also have a large phone and it fits fine well impressed thanks
13 novembre 2025
Avis spontané
Terrible service
Terrible service. Ordered 11.11.2025 & still not recieved 12.12.2025, customer service is non existant & they dont answer emails.
Dont buy from this company
11 novembre 2025
Avis spontané
Réponse de Velaukgoods
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@velaukgoods.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Useless company
Please please do not use this company you do not receive your goods. It is a waste of time getting in touch with customer service as they as about as helpful as a chocolate fire guard yes they give you a tracking number which you can follow which all looks good until you get the final message which say can’t deliver parcel can’t find address which I find very suspicious as I have loads of parcels delivered from different companies and believe me you would have more chance of climbing Mount Everest than finding out where your parcel is of course you can get cheap deal but if you don’t receive it it’s not that cheap
3 décembre 2025
Avis spontané
Réponse de Velaukgoods
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@velaukgoods.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Easy install, ease of use.
This shower head was very easy to install and works as advertised. It is great and when i move i shall take it with me. I have always felt uncomfortable with a water spray hitting my face, but not so with this device. Caution is required when changing modes as the direction of the water can suddenly change, as my jeans discovered 😁
24 octobre 2025
Avis spontané
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