Venicci Avis 

The clip for my bag had broken due to normal use, completely snapped and broken off, which made the bag unusable with my pram, I messaged customer service and told them what happened and sent a couple of photos of the pram and the broken part, they were absolutely brilliant and sent me a replacement part out straight away, the customer service team and the quality manager were all very helpful and responded very quickly to deal with my issue. Very impressed with Venicci.

I unfortunately had a really bad experience with a different independent baby store and had ordered the Venicci Upline 3 in Aloe back in June and was told they were unable to fulfil my order (after 10 weeks of waiting) so I contacted Katie at Venicci who was AMAZING and sourced me the exact pushchair travel system I wanted, in the Aloe colour and I now have it in my possession and I can't thank her enough for being so kind and super efficient in sourcing my order for me.

10/10

Had a little issue with the stand and ordered the wrong adapters but I got in contact with the customer service and eventually we got it sorted and they sent out the correct adapters for me.

Thank you!

We needed a replacement pushchair wheel urgently and Sacha instructed me on which we needed and personally arranged a Saturday delivery to ensure it got to us at a specific location whilst travelling. I would highly recommend both for their customer services and for the quality of their products!

Katie really went above and beyond for us when the third party we ordered through went into liquidation. Luckily we were able to get in contact with Venicci themselves to sort out the travel system bundle we had originally ordered. This is where Katie stepped in and saved the day by finding the exact items we had ordered and keeping us informed along the way. Something that could have been a big stress to myself being 33 weeks pregnant, was an easy fix for Katie. So thank you very much! And we look forward to receiving our Vennici x Hunter luxury travel system!

After the company I ordered our pram from went into liquidation and we found out we weren’t getting our original Venicci pram I contacted Venicci to see if they could help.

Well, Katie Adamson went above and beyond and has been our saving grace. She has alleviated so much stress and worry, helped us secure our dream pram so quickly and is an absolute credit to the company. Your customer service is outstanding! Thank you so much Katie! X

I had a fantastic experience with Katie Adamson. I originally purchased a Venicci travel system through a third party who ended up going into liquidation and were unable to fulfil my order, even though it was placed months in advanced. I reached out to Venicci to see if they were able to help and was put in touch with Katie, who has been nothing but incredible. Not only were they able to price match, which meant I was not going to be further out of pocket but she also took away all the stress and anxiety I had. She was nothing short of a miracle worker and I cannot thank her enough. A process that has taken me months to sort, had taken Katie all but 2 days and I now have the travel system I dreamed of and it's all thanks to her. Could not recommend them enough and thank you Katie for your unbelievable support!

From tears of sadness to tears of joy, Katie has absolutely saved the day! We were greeted with the despairing news that Bambino’s and beyond had unfortunately gone out of business (which is a shame because the team there were great and I wish them all the best and am sorry to hear that they’ve gone into liquidation)
Nevertheless, we were left in a position where we thought we’d have to settle for second best in terms of our travel system desires but after dealing with Katie and Venicci she calmed my wife down, told us she could see our order and honoured the price we’d pay. She even took time out of her personal day to speak to my wife and keep us updated on everything going on. What appears to be a fantastic product is backed up by excellent customer service. Katie you came to the rescue, Venicci you’ve got a superstar in your midst! We can’t wait to get our travel system in time for our baby to arrive

After ordering my dream travel system through bambino’s and beyond and then them going into liquidation I was left heartbroken and worried with just 9 weeks of pregnancy left, I reached out to Venicci in the hopes someone would be able to help but not expecting much. However, Katie reached out to me on the same day and assured me she would help me, she wasn’t wrong! Not only did she take my call while she was on annual leave she did everything she promised! She made a very stressed and worried first time mummy feel relieved. My order was processed and dispatched and delivery expected within a week. Thank you so much Katie!

Recently visited a store local to myself where one of the Venicci reps were there, Harry. I was very unsure of what brand of style of pram I wanted but Harry was incredibly knowledgable on the products and was able to offer me some great advice! The brand itself looks amazing quality and practical, it appears to be exactly what I need.

We really like our pram (Claro 2) but we have an issue with the button that lowers the hood on the bassinet. We reported this to venicci who took the bassinet in and looked at it. We then received an email from Tristan saying there's nothing wrong with the buttons. We hoped that something had happened to cause them to work but when we received the bassinet back (in very shoddy packaging) it was still not working. Again we hoped that using it would mean it would loosen up. However, fast forward to now, we have a 5 week old baby and are still really struggling with the buttons! They are impossible to push in to move the hood up and down which is very challenging given the sun. It takes a good few tries to press them both in and quite often hurts my thumb when doing it.
So overall we like the product for the most part but this issue with it and the way that customer services dealt with it has really set the brand back.

Had a great sales experience with Harry at the Baby Store in Sheffield. What a lovely guy, super helpful, knew every answer to our questions. Give that man a raise!!

The travel system itself was the best one we saw for our needs and can’t wait to start using it!

I love my pram and nappy bag set! The zip broke on my nappy bag and I was gutted I contacted customer service as I hadn’t had the pram long! Sarah was fantastic, really quick responses and sent me out I knew bag to use, great service and we are very happy customers!

Amazing customer service from Katie!
I just wanted to say a huge thank you to Katie for all her help and support with helping me and my husband choose and get our pram. She was so friendly, patient and helpful throughout the whole process and made everything so easy for us. She went above and beyond to make sure we were happy and had everything we needed. We really appreciated her kindness and excellent customer service. Thank you so much, Katie! ❤️👶🏼🍼

Awesome customer service from Harry who spent a significant amount of time with us and absolutely no pressure either which was great. He knew absolutely everything there was to know - not just about Venicci but also in comparison to other brands. We feel very confident in our purchase and we went on to buy the Venicci Claro 2 ultimate bundle from Oliver’s Baby Care. Harry showed us how to put the car seat in our car too, which was so useful as first time parents. The Claro 2 was significantly lighter than other prams we picked up in the store and very manoeuvrable. The one-handed fold is great. Can’t wait to use it with our baby! Thanks Harry!

Excellent customer service from Venicci (Tristan)
Experienced an issue and Tristan resolved it seamlessly
Highly recommend

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Really happy with the service I received from Venicci. Unfortunately, my pushchair was damaged by airport staff while I was on holiday, so I had to send it back to Venicci for repair.

I liaised with Tristan and Sacha, who were both incredibly helpful and responsive throughout the process. The service was exceptionally fast — my pushchair was collected, repaired and returned to me within just 4 days!

I’m really impressed with how quickly everything was dealt with and how helpful the team were whenever I needed assistance. Excellent customer service and a very positive experience. Thank you, Venicci! ❤️

Tristan has been amazing! We got the Venicci bundle from a retailer however the retailer had messed up our order. We reached out to Venicci directly and Tristan jumped on it immediately and sorted it all out so quickly!

Fantastic service, really friendly team!
Beautiful pram and accessories cannot wait to receive it!

Great customer service from Sacha when I had a damaged part - no questions asked, just got a replacement shipped straight out to me