Venicci Avis 

Tristan has been amazing! We got the Venicci bundle from a retailer however the retailer had messed up our order. We reached out to Venicci directly and Tristan jumped on it immediately and sorted it all out so quickly!

Fantastic service, really friendly team!
Beautiful pram and accessories cannot wait to receive it!

Great customer service from Sacha when I had a damaged part - no questions asked, just got a replacement shipped straight out to me

We have an old vennicci set and from day one have always been looked after. I went the their event for the Hunter vennicci (which I ordered) and they helped me massively with spares a repairers for this as well. I can't fault their customer service and after sale care. They didn't try and over sell but had all the relevant information needed. Thank you again Vennicci.

We had such a great experience with Harry while choosing a travel system for our upcoming baby. He was incredibly knowledgeable, patient, and took the time to understand exactly what we needed, rather than trying to sell us the most expensive option.

He answered all of our questions, explained the pros and cons of different travel systems clearly, and made what felt like an overwhelming decision so much easier. We left feeling confident we’d chosen the right one for our family.

If you’re looking for someone who genuinely cares about helping you find the best fit, we couldn’t recommend Harry more highly. Fantastic service from start to finish – five stars!

After visiting Bambinos and beyond at Burton on Trent, we was greeted by very friendly staff and after originally coming for a egg set, Harry at Venicci demonstrated the upline 3 model and it suited our needs to perfection. Harry was very polite and thoroughly explained everything. I would 100% recommend to anyone. Thank you again Harry.

Great customer service, very prompt and helpful. I lost the buckle cover and wanted to know whether it was necessary or not and they sent out a new one without me even asking for one. I really like the car seat and prams - good quality.

Contacted Venicci as one of the straps broke on my pram that attaches my backpack. Excellent customer service, couldn’t be more helpful. Would definitely recommend this brand.

I cannot fault the customer service and Venicci. I adore my pram and have had no issues with it but had a minor issue with the changing bag that came with it. They responded to my email quickly and sorted the issue without any quibble. Truly fantastic service. Would not hesitate to purchase from them again knowing how well they treat their customers. Truly outstanding in a world where good customer service is hard to find (especially as a tired time strapped mum!)

DO NOT BUY FROM VENICCI!
We used a Venicci pram for my first born and it was great. Years later we have bought the same brand for my second daughter (as sold our first on) and the pram is shockingly made! They have sold me a faulty pram which has broken three times in a 7 month period. Venicci are refusing to fix or replace the broken part. Customer service team have been shocking to deal with and I am now left with a 7 month old baby and no pram to use. I would spend your money elsewhere and buy a decent quality product that actually lasts the 2-3 years you will require it for your child. The company has went extremely downhill!!

UPDATED as I cannot reply to the response. The pram was not “really old”, it was purchased in May 2025 and it has broken 3 times since in the same area. Customer service were unsupportive, unapologetic and then ignored to assist when I asked for support on fixing my pram. The product is not safe for my baby and I would not spend a single penny on any of their products in future. I strongly advise you buy from elsewhere as Venicci are not taking any responsibility for selling faulty products. I provided all evidence for the faulty pram and was left with no support or solution

Harry was extremely helpful and knowledgeable, we were looking for our first pram and had gone round the entire store to try different styles and stock with no luck for what we were really looking for. Harry offered his assistance with the pram and was very informative with all aspects and answered all questions we had to ask and demonstrated more than once for us how to set up and take down the system, and then allowing us to try it out and walking us through step by step when we were confused. He went above and beyond in showing us the multiple options available and going into thorough detail on the different options available and finding the best product for not only myself but my partners needs too. It was a no brainer for us after his service we chose to purchase through him and the details he gave with the brands history was lovely too.
Having worked in customer service for ten years myself I am truly grateful we stopped and spoke to him. His knowledge and approach were what sold it to us and we ended up purchasing the whole travel system and car seat too.
Harry you are a credit to the company and thank you for your excellent customer service and any questions we had as first time parents.
We wish you all the best.

Non potevamo fare peggior acquisto. Navicella sfoderabile solo all’interno,materiali scarsissimi,ruote meglio che non le commentiamo. Ogni pezzo del trio ha attacchi da mettere al telaio altrimenti non si monta,terribile. Anche l’aggancio della borsa fa ridere!!! Sono stata praticamente abbindolata dal venditore ma è sicuro che non mi vedranno più!

I would not recommend this company or Venicci strollers to anyone.

I purchased a Venicci stroller for around £1,000, and after only about a year of normal use, the frame broke. I contacted the retailer to make a warranty claim, but after speaking with Venicci, they told me the damage was caused by my use of the stroller and refused to accept responsibility. I find it very difficult to understand how a stroller frame can break during normal everyday use and not be considered a manufacturing defect.

As a result, I had to pay £70 out of my own pocket to replace the frame. I also lost confidence in the product and had to buy a completely new stroller.

What disappointed me even more was the customer service. After my complaint, I had to wait more than three months before anyone contacted me to arrange collection of the stroller. Throughout that time, communication was extremely poor, and I felt completely ignored.

For a premium stroller at this price, I expected much better quality and far better customer service. Unfortunately, my experience has been extremely disappointing, and I cannot recommend this company or its products based on how my case was handled.

amazing customer service, quick response and prompt solution.

I sent an email about reusing our old car seat and travel system as I was missing one small part that could be anywhere in our house or even have been accidentally binned. The automatic reply said I'd receive a reply in up to 48 hours. I had a reply within an hour or two, and Sacha was so fast and efficient. They had the part I needed for our discontinued item and are sending it tomorrow to receive in 1-2 working days. I can't believe how quick and efficient they were! Thank you so much. You don't see service like this much these days so honestly the biggest thank you.

Dealt with Harry at Venice. He was fantastic and we purchased the full travel system. Great job.

Great pram and even better customer service. Our bag front pocket had frayed so the team sent us a replacement quickly and free of charge. It's a great bag for carrying all the baby bits you need so we were happy to receive it! We got the venicci upline 2 and it's super sturdy and great for long walks with the baby

I had a fantastic experience with Grant and Tristan. They were both incredibly helpful, knowledgeable, and took the time to explain everything in detail. They gave me so much information and really helped me feel less overwhelmed.
They advised me on the new Upline 3, which I'm really excited about! Their professionalism, patience, and genuine willingness to help made all the difference. I would highly recommend them to anyone looking for expert advice.

I have the Venicci upline 2 travel system for my baby and one of the wheels became faulty causing the wheel to scratch off the chassis of the pram. I contacted Venicci on the Sunday evening to ask if they had a repairs service or if I could purchase a new wheel for the pram. They got back to me Tuesday morning first thing after the Monday being a holiday advising they would send out a new wheel free of charge! The wheel was dispatched on the Wednesday and arrived on the Friday! Amazing customer service!

I purchased the upline 2 for my baby who was born in January and a week ago the hook which attached the changing bag snapped, so I contacted customer service and within 10 minutes they answered and are sending out 2x to replace them! Amazing customer service! Thank you so much