Verdi Home Improvements Avis 

We had patio doors fitted and the guys was brilliant (well mannered and very informative)a massive thankyou to Tom and Connor 😊

Tom and Connor were fantastic, very professional and very considerate of myself and Mrs who were both working from home. Excellent job and lovely finish to the windows. Cleaned up perfectly once completed. I would recommend Verdi to anyone thing of having new windows for price and service.

Verdi came in to redo the window installation of another company via our third party insurance. This is the first time we have worked with them and would recommend them to family and friends.

Tom and Lance were very professional, very knowledgeable and very skilled. They briefed and debriefed us daily so we knew what was happening. We felt heard and listened to by them. They cared and delivered exceptional customer service and are a real credit to Verdi. We have had fitters in the past however Tom and Lance have been the best we have ever seen.

Should be -5 as our whole experience has just been that awful I really dont know where to start! Our installation originally started on the 26 March and it's still not finished. Every window and door is damaged, joints dont meet, bad colour match, fitters didn't seal or render the brickwork, raised a window and haven't concreted the bricks, they are just foamed in. The fitters put windows back to the old layout and failed to follow the new design and once it was pointed out they got angry, caused further damage to those windows, we have broken, scratched and ill fitting glass with a flimsy piece of cardboard up for weeks above our badly fitted front door that shuts so quickly it would take your fingers off, we have a child in the home and its unsecure! There are no edges up on the front, french doors and some windows as they are all piled up outside getting warped in the heat and the wet, you can see daylight around the walls and floor of the front door as its sealed badly, its open to the elements, we are unable to finish decorating so other things are getting seriously delayed.

The first fitters refused to return after storming away on 28 March leaving damaged flooring and plaster ripped off 3/4 of the walls where they ripped out the back door so forcibly. The next set of fitters didn't return until 11 June and we only found that out because I called in on 6 June to complain. We have been left with a hugely defective and damaged back door thats so badly fitted it wont open even with force, you would be trapped in a fire, it's not a stable door as it just doesn't work as one and it doesn't lock so again it's unsecure.
We have been told the replacement is at the depot but if that is true why have they not replaced it on further visits as they have had plenty of opportunity rather but have made things worse. Why was there no communication from Verdi from 29 March to 6 June when I called in? They didn't even tell us what they were actually reordering but we have found out that they have changed door suppliers and can get us any door we want but we just want what we ordered.

The next fitters were lovely but thats it as they not only refitted the original damaged window back in our bay that they then left that unsealed and with no edging, every window is still damaged but they then chose to fit the french doors badly they don't shut or lock as they have severely dropped, they were damaged on install from the manufacturing process, lead in the glass triangles is awful, way below par on quality, door corners are so badly jointed that they have large gaps both sides that will degrade once water gets inside. The french doors have been cut so badly and forced into the wall so hard that the doorstep is bowing upwards, they have no edges, walls are open to the elements, not sealed and held in with foam only, same inside as our decorated walls are a mess! All the Verdi staff that have been out to the house including a surveyor have said that the fitting is unsatisfactory, but are yet to have the rest of defects resolved. After waiting so long and having a Scheduler and Team Leader in a couple of times to review the quality of the product, defects and damage we have said enough is enough and requested our money back! Verdi are an unprofessional company, staff have 0 customer service or communications skills, their fitters, sub-contracted or employed have no duty of care and what we have experienced with the skills needed has been sub standard and not what you would expect! We ordered new composite front door, back stable door, french doors and windows in (light) agate grey that cost 30% extra but they are just rubbish, are not as expected and are not fit for purpose! When I look back now I wish we had done more research on the reviews etc as the salesman were a little forceful and definitely hung around longer than expected, talking discounts and the usual nonsense and to be honest the price isn't all that great anyway! If I had known then what was to come with the shocking quality of the product, all the defects with the windows and doors and the damage that the bad fitters would leave behind, including wrecking a newly laid hallway floor, having to have a new blind as the new previous one was too big after they moved the bay window in 2.5in and having two punctured rear tyres as cut screws, glass and rubbish was just not cleaned up and left all over our drive and front garden I would not of proceeded. I wish I could share the damage via the pictures and videos as what can't speak can't lie!

It's been an absolutely horrendous experience from the start and we have now been forced down a complaint route, there is no way we want Verdi anywhere near our home, they are just not competent and DO NOT have the quality product they sell. We just want our money back & quality windows/doors fitted properly, thats not too much to ask is it!

I had Verdi in to correct damage and incorrect installation of some French doors by another company. Verdi was brilliant all the way through and my new doors were fitted perfectly and better still the quality of the doors are 10 x better than what I had. I had Verdi back in 6 months later to fit a new front door and some windows. Again, good communication, fitting & quality products. The fitters were also pleasant & respectful. Would highly recommend.

Spot on. No complaints yet. Took a little longer than expect but sorted in the end.

Great quality and great finish

I've recently had verdi to replace a front door and bay window that was as a result of Safestyle UK going into liquidation and the finance company novuna using verdi to carry out replacement of faulty items.

The service we received was incredible from sales to fitting our new front door would 100% recommend this company to anyone

Vardy home improvement one i have called for install new windows..the young boy came to install he was very professional and very time punctual.i like about him that he is good at his job and with good knowledge.thanks done job by vardy home improvement.

I found everyone at Verdi very professional and polite,they fitted a front door which has had many compliments and likes.
I would use again in the future and would recommend.

Very happy with our windows and new front door. They make such a difference to the temperature of the house. The fitters were very friendly and helpful and went above and beyond to sort an issue out with the way our previous fascia has been installed.

We had a great experience from our first contact with Sales Executive Rich Moore, to the fitters Adam and Richard. We had all six windows and two composite doors fitted. Adam and Richard worked hard and efficiently and left everywhere clean and tidy. They weren’t happy with the fitting of the stable door and worked tirelessly to sort it. Overall an excellent strive and great windows and doors. We are so pleased with the quality and would absolutely recommend Verdi Home Improvements.

At the end of January, Novuna used them for our remedial work requirements.
There did not appear to be a problem until we foing that the door limiter that had been on the door they replaced, was not on the newly installed one.
We now have a clearly dangerous situation with an outward opening door that can be caught with any wind and can seriously harm either ourselves or anyone visiting.
Both Verdi and Novuna are not recognising the obvious Regulations they are supposed to and are not applying any of the principles required for their FCA registration.
They are refusing to change anything for us and as such I would seriously not recommend either Verdi or Novuna for any work you may require.
After telling me that they had photos of the door that was replaced and it did not have the limiters attached, I was aghast, until this composite door we have always had limiters, it is an outward opeing door and it would be silly not to have them.
I have asked them for those photos as they cannot be of our door, which I am yet to receive but it cannot be of our door.
I have now provided photographs clearly showing the door that they replaced with the limiters in place.
Whilst they have since phoned to apologise for the dreadful inference they made, this review remains as was.

We have had an excellent experience with Verdi from initial sales visit last year to completion of the installation today (26/03/2025). We decided we would order the windows and doors last year and have them fitted in spring 2025 which is what has happened without any issues.

Rob and Joe have installed the Windows and doors over the past two days and have been fantastic. They protected carpets, furniture, etc. before starting and minimised any mess, clearing up as they went. They were informative, polite, professional and a credit to Verdi. We are very happy with the finished product. We would definitely use them again.

I had verdi to come and put new windows in my house, from the offset of the sales Representative Harry coming it was excellent service. Harry is very knowledgeable around his job and what the customer wants and is not pushy for a sale, unlike some companies. I informed him that I would not want my new windows installed untill at least 4 months after his visit which Verdi said was fine. I was not pushed to get them installed any quicker and nearer the time a appointment was made for the new windows to be fitted.

I had my windows installed on 24.03.2025 to which fitters Adam and Rich were very proffesional and polite. They made sure that dust sheets coverd my furniture and carpets and made minimal mess when fitting the new windows. They talekd me through what they was going to do and The workmanship of the fitment was finished to a high standard and all mess was cleaned up at the end.

If I needed anything doing in the future I would definitely be ringing verdi again or recommending them to a family member/friend.

Verdi home improvements were sent via my finance company after having windows installed by safestayle (3 days before they dissolved). Verdi contacted me and arrived promptly to some the issues with out windows, one issue was to have a new window which was installed and finished off to a high standard. The next time they arrived and reinstalled our bedroom windows and made better work of the finishing to the outside of the windows. Really good communication throughout. Would highly recommend and if I wasn't in Bristol, I would have used Verdi to begin with.

Great service from start to finish! The colour of the door was exactly what I wanted and it was fitted quickly and smoothly. I would highly recommend!

The production and installation of my windows was extremely professional from start to finish. We are delighted with the end product and would highly recommend this company to any potential new customers.

I found everyone I dealt with at the company from the quotation visit, survey and fitting helpful and professional
I had a replacement front and back door and am thrilled with the results and quality of product