Veteranstitch Avis 

I liked the idea of embroidery but my Vietnam came out crooked. Plus I thought I was getting the gold stuff on the bill plus the word Veteran. Nope, didn't.

I love what Veteran Stitch is doing and I love the variety of products. Three of the four-custom stitched hats that I purchased look great. Not fully satisfied with the "red" hat. The color is a lot lighter than I anticipated. Although I haven't worn the red hat, I can tell you that the dye for the blue hat comes off on your head and fingers. I would buy again.

My husband loved the hat. It took awhile to get, but it did get here before Christmas. My only negative about the hat is that the front patch was ironed on and the heat was too hot and it melted the patch threads.

You sent me 2 caps that were messed up. You responded you would make it right and haven’t heard anything from you since! I see on FB your under different names now. I would not trust this company, Do not buy from!!!

It's always sketchy when you order veteran hats. But this time I was not disappointed with the product I received! Very high quality and exactly what was advertised!! 100% pleased with my my hat!!

The item is not what is advertised. I have reached out to Danny in support and after one email, he stopped answering my emails and they will not fix the problem. No refund, no exchanged for correct item. They have great communication during the order process. But then they will not answer your emails, after you receive the item and it's not what they advertised.

Dear veteran stitch,

I finally received my T-shirt Order# VIN-5942 and it looks great. The only problem is it’s a size too small. Apparently it is a large T-shirt with a XL sticker. I need a true XL. Is there anything we can do about it?

Sincerely ,
Eric C. Bishop, SSG (Ret.) USA. XL
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I received my order two weeks ago all three of my Caps were correctly made.

The cap I ordered was made like I requested. I do not have any complaints and received many compliments. I was notified throughout the process as well.

I am disappointed with the overall quality of the product. The embroidery is crooked in some spots at metal closure clip and adjustment is not user friencly.

I paid for an order for my Vet Hat in September. Hat never received. I sent an email back to Veteran stitch but no response. Be very careful with this company as they will take your money without delivering a product. As a Veteran, this is very disappointing.

I had a hat sent to friend who is very ill and may not recover. She looked forward to receiving a hat with the correct branch of service but it was an entirely different design. I followed the procedure of contacting the company to let them know but have never heard a word back from them except for this complaint site. They tell you they will make it right. The only thing I want is a complete refund and to let some other buyers deal with them.

This is a previous response to my original complaint to Veteranstitch. And I sent several more follow up complaints to the original complaint but still no answer and more important, NO ACTION. The only priority is not answering.

"As for “no response,” that’s not how we operate — please check your spam folder, or reach out again to XXXXXXXXX with your order number and we’ll prioritize this."

There is no priority on this. Don't buy from these people, they really don't care about you once they take your payment.

I just want to say Thank you for sending me the cap with the corrected branch of service from Navy to Air Force.
I am now a happy customer.

If I could do zero stars I would. I ordered three hats for my father who served 26 years in the Marine Corps. Not only did the hats come over a month after being ordered and having the delivery date change numerous times without notification, but when they did arrive the quality was terrible! The lettering was illegible, the diamond inside of the rank was crooked and unrecognizable, and the lettering was crooked. Even the standard “United States Marine Corps” lettering was jubbled and illegible. I notified my credit card company to dispute the charge prior to receiving the hats because the company gave me the runaround about not knowing what was happening due to a delay in customs (even though the shipping label they created said it was coming out of Jacksonville, FL). When I asked for a refund because the quality of the hats was poor and did not match what they said it would look like, they doubled down that it did and made excuses. Even the quality of the hat is poor. I would highly suggest no one purchase a hat from this company ever again.

can't really leave a review because I have not received the vest I had ordered over a month ago. I checked my order and tracking and saw that my address had been changed to some other address, Still waiting to find out if my vest will ever get to me or if I have to go another route for it

Ordered and received a motorcycle vest ("cut"), to commensurate my 20 years of service in the U.S. Air Force. Great quality, with superior stitching...can't say enough great things about it. Many have asked where I got it, and I'm always proud to refer them to your website.

Still waiting for my hat since August! The ad makes one think this is an American company but it is somewhere in Asia. Didn’t take long to take my payment!

I ORDERED A USMC HAT AND THEY MISPELLED MARINE THEY SENT A REPLACEMENT WITH THE SAME MISTAKE AND A NEW REDISIGNED HAT WAS PROMISED OVER 3 WEEKS AGO AND NOTHING NO COMMUNICATION NO QUALITY CONTROL
HOW CAN A VETERAN OWNED COMPANY MISPELL MARINE