Veteris Avis 

We had a very sick dog last night with an infection, shallow breathing and coughing, it was so worrying. Artemis arrived within 15 minutes. She was knowledgable, caring and inspired confidence, after bathing the dog’s sore paws, administering paracetamol and an anti inflammatory painkiller he calmed down and made it through the night until his own vet could see him next day. We are so grateful.

PLEASE read my review.

Edit: veteris now blocked me and my truthful review on FB

Veteris do not provide the service described on their website "24/7 EMERGENCY CARE’.

We waited 7 long hours. It was an unforgettably traumatic experience.

We called an “emergency service” advising our dog was a large breed, 65 kilos, anxious and could be reactive to strangers.

Normally we would sedate him prior to vet appointments, but this was an EMERGENCY and we had no medication. We were transparent with information to enable a vet experienced in canine body language/vocal communication to attend.

At no time were we advised they could not accommodate large breeds.

We waited 7 long hours.

We had calls of updates stating the vet was on the way. However, we had to call constantly to chase them.

Angelo was deteriorating fast.

On one phone call the nurse asked if we had given the sedative in preparation, when as above we had carefully explained we were unable to do so. This is unacceptable.

It appears they only have ONE vet covering the entire geographical range they advertise.

Eventually a petite single female vet came. We had expected a team.

She immediately reeled costs before she even checked Angelo.

I said we will pay, just help him. She replied she had to do this and continued to do so throughout.

I had muzzled him and placed him on a lead. She was visibly scared of him and admitted being frightened. She was hesitant & jumpy injecting the sedative. It took more than one attempt. She hurt a dog already in pain.

By this time he was so weak. he could only faintly growl.

She was absolutely in no danger.

Each time he moved his head she administered more sedation. I believe 4 in total. Eventually she gave him general anaesthesia to carry out the tests.

Heartbreakingly, we made the decision to have Angelo euthanized as his prognosis was poor.

Angelo was a much loved family pet . To have his last moment of consciousness feeling scared, in pain, muzzled and traumatised, haunts us. it is hard to live with.

I will never forget the sheer terror in his eyes.

The vet's obvious fear made it worse for angelo and for us.

To prevent further distress, we asked for him to be euthanized immediately without waking him from the anaesthesia.

We didn't get to say a loving goodbye.

No pet guardian or dog should experience this.

I wanted to keep Angelo home so our cats could see he had passed but as it was a Saturday evening the vet advised she take him as the crematorium is not open on a Sunday.

She proceeded with costs and even asked if we wanted to choose an urn. In our absolute distress this was inappropriate and incredibly insensitive.

She left & returned with a large canvas sheet with handles. I was astonished there was suitable respectful equipment.

In shock, I helped place Angelo on this sheet. I am female, 5'4" 61 years old and the vet and I could not lift him. it was midnight by this time and we had to drag my dog along the ground.

On reaching the vehicle, it was a small white van.

In the back I could clearly see another deceased dog in a bag. Due to lack of space, Angelo was placed on top. It was heartbreaking and disrespectful to drag a loved family dog along the ground and pile him inside like rubbish.

I don't not think I will ever be able to erase the memory from my mind.

I have since read other reviews and staggered to read this has happened to another client in July 2023 also a large breed.

Veteris have not made any improvements to their vehicle or equipment.

What if Angelo had needed transportation for emergency surgery? This could have been a factor?

The vet did explain each test and stage. I acknowledge her expertise and kindness. She apologised by the van when I broke down.

However, she was not experienced in canine anxiety, body language, facial expressions or reactivity. He was too unwell to be a threat.

Astonishing Veteris today said “it is rare, statistically, most of the time (generally 95% of the time) not large breeds they see”

This is no justification for Angelo’s treatment and end of life.

Angelo was in the 5%. He mattered.

We explained everything when calling Veteris. Why did they not advise they were ill equipped to help?

Unbelievably I found the same heartbreaking events have happened in July 2023, June 2023 and May 2024.

It is unacceptable not to communicate so potential clients are made aware of the waiting time, lack of a suitable vehicle & equipment for sick and/or deceased pets to make an informed decision if to use Veteris.

I was told they listened to our calls and “did not feel it was an end of life” situation! We are not veterinary professionals and called Veteris for an EMERGENCY vet service. How could we know?

I truly would not want anyone else to have this horrific experience.

It is unacceptable on every level. My communication with them confirms my worst fear.

Please be aware.

I phoned Veteris emergency vet in Shoreditch as I was visiting my daughter in London. They recognised that my dog had potential GDV and it was urgent. They sent a mobile vet (Maela) to my home who scanned her and gave her injections for pain and sickness and diagnosed GDV. She released the air from her twisted stomach which saved her life and rang ahead to Shoreditch hospital. I drove her there immediately and they operated at 3am. She stayed with them for a few days. Antonio and Carlos were so professional and skillful.
I can recommend them without hesitation. I was so nervous but they were incredible.
They saved my dogs life and my normal vet is very impressed with their reaction and professionalism.

We could not have asked for a kinder, more diligent or more compassionate service than the one Ines provided us with when we needed home euthanasia for our beloved pet. I never expected that such a sad time could be transformed into something so peaceful and beautiful. Thank you from the bottom of our hearts.

I couldn't be happier with their approach and service. Everyone I dealt with was incredibly kind and professional. I was 100% sure my little puppy was in safe hands.

Great personable and professional service, confident and knowledgeable

Vile company. I strongly advise against using. We used them as recommended by our vet practice , for a home euthanasia of our pet. We waited 9 hours for a vet to come and phoned many times increasingly distressed. They spun absolute bs excuses stringing us along in the most heartless way. Vet was nice but absolutely vile company.

My 17 year old jack Russell was in steep decline after several seizures over a 24 hour period. I kept hoping that she’d let go, and drift off, but it wasn’t to be. I decided to call the Veteris 24 hour hotline, Brian the person at the end of the line was calm and efficient. Within an hour the kindest, most gentlest person arrived at my apartment. Ewelina was so quiet and patient. We both knew what was coming, but she never rushed me, and let me come to terms with saying goodbye to my loyal companion. I shall never forget her kindness at that most difficult moment, and something I’ll never forget. Thank you Ewelina, and thank you Veteris.

Luca was excellent. Both Luca and a lovely veterinary nurse attended to my dog at 2am on the early hours of Sunday morning. She had hurt her eye earlier that day and was unable to open it properly. My dog was treated and provided with the necessary treatment straightaway. Excellent service that I would highly recommend. Prior to Luca's arrival Rachael was also very reassuring and kept me up to date on Luca's arrival.

Today we lost our most loved 17 yr old dog - Binny . The team at Veteris were so gentle, kind & helpful from Luca who visited last night and Maela who helped us so much today as we let our beautiful boy go in the most sensitive, gentle way. Luca talked us through our options and Maela took it completely at our own pace. We will be forever grateful for your help. The nurses kept us informed every step of the way. Fantastic service by truly caring staff.

Amazing reassurance and service when you can’t get to the vet. Calm, kind and professional nurse at the end of the phone. Patient, passionate, committed vet carrying out the treatment. Highly recommend.

For us, the service was exceptional.
The vet arrived 40 mins after we called and operated on my dog’s eye at home. My little baby (my dog) woke up in my arms after the surgery and went straight to sleep in his own basket.
No other “emergency” vet were available- that was 12AM on a Sunday.
I found this company very reliable and would recommend 100%.
The bill was also half or what our local emergency vet wanted to charge (“in two days time” when my dog would’ve bled to death)
Thank you to the lady vet who attended.

DO NOT USE THIS COMPANY!!!! PLEASE READ
Where do i start, my dog was unwell and had to sadly put to sleep i stressed on the phone that he is a very big dog maybe over 60kg and he would need someone strong to lift him up or even 2 people they said not a problem we will send someone. Hours and i mean hours later a little skinny 20 year old girl, Artemis her name was to come, i said how are you going to get him out she said she will be ok she will call someone. NO MY PARTNER HAD TO PUT MY DOG IN A BAG AND CARRY HIM OUT HIMSELF. YES MY PARTNER HAD TO CARRY OUT HIS DEAD BABY. Then to make things worse i am so heart broken by we was told by this girl that he will be cremated and his ashes will be coming back, well to find out a month later of numerous calls of where my dogs ashes are.. to find out they wont be coming back they have been scattered on the grounds of the crematorium. can i make a point of they dont know where. So now i have no ashes for my dog, yeah nice aint it. Didnt think to tell me until a month later, when they can clearly knew he wasnt coming back. This place is nothing but a money grabbing scam place, dont bother try anywhere else you possibly can because they dont care about your animal at all. So yeah save yourself the heartbreak DONT USE THEM

called Veteris at 2pm as we found a nasty looking wound on our dog. They said the vet would be with us between 6 to 7pm. Past 10pm called them and they said they had no idea when the vet would come.
Lousy unreliable service.

My cat needed euthanasia and Veteris were the only ones who could come over the same evening.
The gentleman that came was a nice enough fellow. But it was the way he pulled the cat out of his basket whilst under anaesthetic was a little on the rough side. Then he managed to twist the poor fellows head around whilst turning him looking for his kidney. It felt wrong and a bit rushed.
Also I was quoted £400 on the phone and when he arrived he wanted £441. Apparently they do a full quote on arrival. No one explained this on the phone. We had no choice when he arrived but pay the extra.
Otherwise it did the job. I know he had to visit other customers, at night there must be other emergencies and ultimately Veteris is a business.

Outstanding level of care from Ziad for our cat he had an incredible bedside manner and was so kind and reassuring. He was extremely careful and left no stones unturned in helping treat and diagnose the issue.

While I hope to not need your service again I am reassured knowing that should the worst happen that such kind and professional people are available to assist.