I first used VetShop to supply special diet food for my dog who had kidney problems, and more recently for my other dog’s normal food after two local pet shops that stocked it closed, a total time of... Voir plus
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Lisez les avis des autres
We order our bulk for 2 months on repeat order , and has never been late , receiving email with updates on my orders not having to worry whats happening. you also get discount on repeat orders. All ro... Voir plus
My order arrived in good time 10 kg of pointer biscuits to be shared amongst other people. Unfortunately, there were no small bags to transfer it in which is normal in these large boxes of biscuits.... Voir plus
We have ordered our dog's food for a number of years from Vetshop. They have always been so so helpful and deliver promptly, keeping me updated on the status of our order. We have signed up to subscri... Voir plus
À propos de l'entreprise
À propos de VetShop.co.uk
Écrit par l'entreprise
VetShop.co.uk is a family-run online retailer specialising in veterinary diets, flea and worming treatments, supplements and everyday pet essentials.
We stock thousands of products from trusted brands like Hill's, Royal Canin and Frontline, delivered quickly and reliably across the UK. And with our Subscribe & Save service, your pet's food and treatments arrive automatically, right when you need them – with a saving on every order.
Every member of our team is a pet owner, so when you call or email us, you're speaking to someone who genuinely gets it. No call centres, no scripts – just friendly, knowledgeable people who care about your pets as much as you do.
Why shop with us?
- Next day delivery available
- Subscribe & Save on every repeat order
- Apple Pay & Google Pay accepted
- Friendly UK-based customer service
Coordonnées de contact
5 Blackhill Business Park, Sand Barn Lane, Black Hill, CV37 0BX, Stratford-upon-Avon, Royaume-Uni
- 01789507340
- info@vetshop.co.uk
- vetshop.co.uk
4,4
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 35 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Dog food.
Have used Vetshop before to purchase dog food for my westie.
The web site is easy to use and order from the prices are very good and they carry food my local pet shop doesn't. Communication is great and delivery fast and tracked. Over a great business to buy from.
21 février 2026
Avis spontané
Réponse de VetShop.co.uk
Hi WaywardWestie,
Thank you for your lovely review! We’re really pleased to hear that you find our website easy to use and that you’re happy with the prices, range of products, and the availability of food for your Westie that you can’t always find locally.
It’s great to know you’ve also been happy with our communication and fast, tracked delivery — we really appreciate your continued support.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Dog biscuits did not get sent
I needed a large (12-15kg) bag of dog biscuit mixer and there was a good priced one, so I ordered. I didn't get a notification or anything, so I checked back on the web-site, where it said order closed for a few days, then pending delivery (still no email notification). After a week and nothing, I sent a query. They got to me saying that my google payment had not gone through and that they had tried to contact me. I had by then ordered a slightly more expensive product from a copetitor that arrived the next day..........so, not sure if this was a one off. I may well give them another go if their products stay good value
26 février 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Ken,
Thank you for taking the time to share your experience, and we’re sorry for the frustration caused by the lack of clear communication and delay in your order. We understand how important it is to receive timely updates, especially when you’re relying on products for your pet.
It sounds like there was an issue with the payment process and our communication didn’t reach you as it should have — we’re sorry for that and appreciate you flagging it. We’ll make sure this is looked into so we can improve both our notifications and follow-up process.
We really appreciate your fairness in saying you may give us another try, and we’d love the chance to provide a smoother experience next time.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Phenominal Customer Support
Excellent value for money and delivery arrived 1 day earlier than anticipated.
More importantly, excellent customer support. My delivery was short 1 item and Lulu provided prompt and affirmative support to rectify the situation and kept me up to date throughout the process.
2 mars 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Gregory,
Thank you so much for your kind review! 😊
We're really pleased to hear that you found the product great value for money and that your delivery arrived earlier than expected. Even more importantly, we're glad Lulu was able to assist you quickly and keep you updated while resolving the missing item.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Dog food
The price of the dog food was very competitive. Delivery was super fast! Definitely will be ordering again.
19 février 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Morag,
Thank you for your great review!
We’re so pleased to hear you found our dog food prices competitive and that your delivery arrived super fast. That’s exactly the experience we aim to provide! We really appreciate your support and look forward to your next order.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Good service
Good service, prompt despatch, good value. Easy to navigate website.
9 février 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Marcia,
I hope you have a lovely weekend.
We’re really pleased to hear that you found our service prompt, our prices good value, and our website easy to navigate. We work hard to make the whole experience as smooth as possible.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Best prices we found online
Found what we wanted at the best price. Easy to order and arrived quickly. Packaged well and will order again soon.
9 février 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Philip,
We’re delighted you found exactly what you were looking for at the best price, and that ordering was easy with a quick, well-packaged delivery.
We really appreciate your support and look forward to your next order!
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
I was delighted with the Royal Canin…
I was delighted with the Royal Canin prices, with 3 labradors to feed I will be ordering again. Delivery was so prompt and well packaged for the poor weather, hence arrived in perfect condition with some additional free joint tablets. Thank you
2 février 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Labrador breeder,
We’re delighted to hear you were pleased with our Royal Canin prices — especially with three Labradors to keep happy and well fed 🐾
It’s great to know your order arrived promptly and in perfect condition despite the poor weather, and we’re so glad the extra joint tablets were a nice surprise!
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great service
I inadvertently ordered twice and the money was refunded immediately. The remaining order was delivered very quickly.
I have used VetShop a few times now and never had a problem with them.
5 février 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Sandra,
I hope you're having a great week.
We’re really pleased we could resolve the duplicate order quickly for you and get the refund processed straight away. It’s great to hear that your remaining order arrived promptly too.
We truly appreciate your continued support and are delighted that you’ve had consistently positive experiences with us.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Fantastic site!
Excellent pricing and frequent offers along with fast service make Vet Shop my 'go to' place for my pets needs
12 février 2026
Avis spontané
Réponse de VetShop.co.uk
Hi A E Pilling,
I hope you're having a lovely week.
We’re delighted to hear that our pricing, frequent offers, and fast service have made us your ‘go to’ for your pets’ needs — that really means a lot to us 🐾
We truly appreciate your support and look forward to continuing to provide great value and service for you and your pets.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great service
Great service. Great prices. Lots of choice for my fur babies xx
7 février 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Simone,
We’re so pleased to hear you’re happy with our service, prices, and the range we offer for your fur babies 🐾 That’s exactly what we strive for!
We really appreciate you taking the time to share your feedback and look forward to helping you again soon.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Vetshop Great Service
We have a bottomless bowl deal with Vet Shop and it works really well. I get an email when we are due our next delivery and it is delivered brilliantly. This is a fabulous service by VetShop which we greatly appreciate.
23 janvier 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Nigel,
Thank you so much for your wonderful review! We’re thrilled to hear that our Bottomless Bowl service is working so well for you and that the reminders and deliveries have been spot on. Making sure your pets never run out of what they need is exactly what we aim for, so it’s fantastic to know it’s making life that little bit easier.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Réponse de VetShop.co.uk
Hi Syed,
I hope you're having a great week.
Thanks for your feedback, and we’re really sorry to hear the delivery went to the wrong address. That’s definitely not the experience we want for our customers.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Easy to order and quick delivery
Easy to order and quick delivery. Will use this company again.
26 janvier 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Mrs Lindo,
I hope you're having a lovely week.
We’re really pleased to hear you found ordering easy and delivery quick. We truly appreciate your support and look forward to helping you again.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great price easy purchase
Great price and delivered really quickly
No problems would shop here again
28 janvier 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Hazel,
I hope you're having a lovely week.
We’re really glad you were happy with the price and our quick delivery. We appreciate you shopping with us and would love to see you again.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Easy to order
Easy to order, good price, couldn't quite believe it arrived next day 😀
19 janvier 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Dean,
I hope you're having a lovely week.
We’re so glad you found ordering easy and that the next-day delivery surprised you in a good way 😀
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great company placed my order for…
Great company placed my order for product required with ease.Had a small problem with delivery. Spoke to Lucy at customer service via email. Received quick response and problem was sorted very quickly. Products are very reasonably priced and there are plenty of options. Have ordered before and will do again when needed.
20 janvier 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Veronica,
I hope you're having a great week.
We’re really glad Lucy was able to help sort the delivery issue quickly and that you’re happy with the range and pricing. It’s great to know you’ll be ordering from us again — we really appreciate your support!
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Suet balls
I bought 150 pack of suet balls, the birds love them and they arrived on time and securely packaged.
20 janvier 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Paul,
I hope you're having a great week.
We’re delighted to hear that the suet balls are a hit with the birds and that your order arrived on time and securely packaged 🐦.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Royal Canin cheaper than elsewhere
Royal Canin cheaper than elsewhere, which is a great help, given how pricey it is. Speedy delivery too.
21 janvier 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Christopher,
I hope you're having a lovely week.
We’re really glad we could help by offering Royal Canin at a better price, and it’s great to hear your order arrived quickly too 🙂
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Good brand, puppy loves it
Excellent company, from ordering to receiving, very quick and great discounts. Would recommend to all
1 janvier 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Helen,
I hope you have a fantastic weekend.
We’re really glad you were happy with the speed, service, and savings. We truly appreciate the recommendation and your support.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great choice of products
Great choice of products, Competitive prices, Good communication, Fast delivery
7 janvier 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Phil,
I hope you had a lovely weekend.
Thanks so much for taking the time to leave this review! We’re delighted you enjoyed the products and had a smooth, fast experience 🙂
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
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