I first used VetShop to supply special diet food for my dog who had kidney problems, and more recently for my other dog’s normal food after two local pet shops that stocked it closed, a total time of... Voir plus
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Lisez les avis des autres
We order our bulk for 2 months on repeat order , and has never been late , receiving email with updates on my orders not having to worry whats happening. you also get discount on repeat orders. All ro... Voir plus
My order arrived in good time 10 kg of pointer biscuits to be shared amongst other people. Unfortunately, there were no small bags to transfer it in which is normal in these large boxes of biscuits.... Voir plus
We have ordered our dog's food for a number of years from Vetshop. They have always been so so helpful and deliver promptly, keeping me updated on the status of our order. We have signed up to subscri... Voir plus
À propos de l'entreprise
À propos de VetShop.co.uk
Écrit par l'entreprise
VetShop.co.uk is a family-run online retailer specialising in veterinary diets, flea and worming treatments, supplements and everyday pet essentials.
We stock thousands of products from trusted brands like Hill's, Royal Canin and Frontline, delivered quickly and reliably across the UK. And with our Subscribe & Save service, your pet's food and treatments arrive automatically, right when you need them – with a saving on every order.
Every member of our team is a pet owner, so when you call or email us, you're speaking to someone who genuinely gets it. No call centres, no scripts – just friendly, knowledgeable people who care about your pets as much as you do.
Why shop with us?
- Next day delivery available
- Subscribe & Save on every repeat order
- Apple Pay & Google Pay accepted
- Friendly UK-based customer service
Coordonnées de contact
5 Blackhill Business Park, Sand Barn Lane, Black Hill, CV37 0BX, Stratford-upon-Avon, Royaume-Uni
- 01789507340
- info@vetshop.co.uk
- vetshop.co.uk
4,4
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 35 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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misleading
This company words their product strangely so be careful! I paid for what I thought was a package of 6 and turns out it was only one pill!! It was like $50 a pill!!
I asked for a refund because I was mislead by the way it was advertised.. they refused.. so personally I'm going to shop Canada or another option is Smartway Pet Supplies. Buyer beware!
8 mai 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Tina,
We’re sorry to hear about your recent experience. However, we only sell to addresses within the UK. As your review mentions Canada, we believe this feedback may have been intended for a different company.
Paws & hugs,
Vetshop.co.uk 🐾
I would not order from VetShop again
I would not order from VetShop again. It was a struggle from start to finish. However the missing kibble was more the fault of the courier but Tina rescued things with courtesy and speed. The ordering process was anything but smooth.
1 mai 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Barbara,
Thank you for taking the time to leave your feedback. We’re very sorry to hear that your ordering experience was frustrating and did not meet expectations. While we’re pleased Tina was able to help resolve the missing kibble issue quickly and courteously, we understand this does not make up for the difficulties you experienced throughout the process.
Your comments about the ordering journey and delivery experience have been noted and will be shared with the relevant teams so we can improve things moving forward.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
I was sick of suppliers letting me down…
I was sick of suppliers letting me down with my monthly subscription.....being out of stock, not letting my know and sometimes taking payment and not delivering. So far I am very happy with the service from Vetshop, competitive prices and fast delivery. If they can keep fulfilling my monthly subscription I shall stick with them. All good so far!
28 avril 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Karen,
Thank you for taking the time to share your experience with us! We’re really sorry to hear you’ve been let down by other suppliers in the past, so it’s especially rewarding to know that we’ve been able to provide the reliable service you were looking for.
We’re delighted you’ve been happy with our competitive prices and fast delivery so far, and we’ll continue to do our very best to keep your monthly subscription running smoothly and consistently.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Marketing SMS message without consent
I occasionally shop at vet shop.co.uk and have opted out of all marketing.
However they have recently sent unsolicited SMS marketing message without my consent.
This is irritating and does not make me want to buy from vet shop.co.uk again.
4 mai 2026
Avis spontané
Réponse de VetShop.co.uk
Hi,
I've had a look with the information you have provided me and can see that you signed up for marketing SMS messages on January 22nd 2025. I've opted you out of this now, so you won't receive any further marketing emails or SMS messages.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Réponse de VetShop.co.uk
Hi Robin,
We’re delighted to hear you found our website easy to use and that your order arrived the very next day. Providing excellent service and fast delivery is what we aim for, so it’s wonderful to know you had a positive experience with us.
We really appreciate your support and hope to see you again soon!
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Fantastic service
Very prompt service and one of the cheapest I know for dog food. The website is easy to navigate
22 avril 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Cathy,
We’re so pleased to hear you were happy with our prompt service, competitive prices, and easy-to-use website. We work hard to make shopping with us as simple and affordable as possible, so it’s great to know that came across in your experience.
We really appreciate your support and look forward to helping you again soon!
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Misrepresentation of stock item -‘sent short Best before dated items’ when purposely didn’t not choose these items for that reason - updated 1 start to 4 stars due to good customer service
Misrepresentation in the sale of goods. Took up the good offer of a branded food, bought in bulk due to the offer. I noted some sale items had an advertised short best before date. So only ordered 2 small bags for that item.
The rest of the order bought choosing the other sale products. Now I made sure I did not select the items that were on a shirt best before date (even though they were slightly cheaper).
Delivery arrived today - and they are all products with a best before a few months - now if I wanted that I would have selected that and paid the cheaper price. They have just got rid of the short best before dates on my order. Rendering most of the food order useless. I’m hoping it was an honest mistake and not purposefully way to rid their stock…
Requested a pick up said goods and reimbursement of monies / delivery - will
Update this review - when I get a response.
In response to the below - I have emailed you - you responded asking for pictures / evidence of the dates - which I have provided - awaiting a response
*****Update - they have done a full refund of the part of the order that was not as advertised, including the delivery. They have arranged a courier to collect the items and have raised it internally.
Now the offer is still on (without a poor BBD advertised) which is a really good offer, but just too nervous to try again. Shame really.
Your customer service has pulled it 1 star to 4
Thanks for the rectification.
30 avril 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Shell,
Please accept our apologies that you have received items with a short best before date, this stock should not have been sent with your order.
I've had a look, and I can't find an email from you to reply to and get this sorted for you. Please email info@vetshop.co.uk so we can resolve this for you as soon as possible.
Paws & hugs,
Vetshop.co.uk 🐾
The staff at vet shop couldn’t have…
The staff at vet shop couldn’t have been more helpful as DHL were incapable of delivering my order. The order was hand delivered by one of their managers which really earns them 6stars rather than 5.
The product also works well as a bonus!
Thank you for your effort.
29 avril 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Janet,
Thank you so much for your amazing review! We’re sorry there were issues with the delivery, but we’re really pleased our team could step in and help get your order to you. Going the extra mile for our customers is something we truly care about.
We’re also delighted to hear the product is working well for you too — that’s the best bonus of all!
Thank you again for your support and for taking the time to share your experience.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
New to this company
New to this company, decent price and very prompt delivery which is a great service!!!
24 avril 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Chantal,
Thank you for your lovely review and welcome to Vetshop.co.uk! We’re so pleased to hear you found our prices competitive and were happy with the prompt delivery. Providing a reliable and efficient service is something we always strive for, so it’s great to know we made a positive first impression.
We look forward to serving you again soon!
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great service from an excellent…
Great service from an excellent company. Well priced products and quick delivery.
24 avril 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Amanda,
We’re thrilled to hear you were happy with both our prices and speedy delivery. Providing great service and value for our customers is always our top priority, so your feedback really means a lot to us.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Will Not Use this Company again
Ordered 6x large cat worm tablets and paid £6.99 for delivery. I received 5 x tablets even though it said 6 on the outside of the pack. The package arrived a day late.The email address they give you was not recognised so I had to ring them. The person I spoke to said she would arrange a refund for the delivery cost + 1 tablet. I received a partial.Would not recommend this company..!
14 avril 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Jo,
Thank you for your feedback, and we’re really sorry to hear about your experience.
This isn’t the standard we aim to provide, and we understand how frustrating it must have been to receive an incomplete order and have difficulty getting in touch. We’re glad you were able to speak with a member of our team, but we apologise that the resolution you received wasn’t as expected.
We’d like to look into this further to ensure everything has been handled correctly and put things right for you. Please do get back in touch with us so we can review your order in full.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Pedigree Dentastix
Another order from this excellent company. My large box of Pedigree Dentastix were a real bargain, even with the delivery charge included. Quickly despatched and sensibly packaged, have recommended VetShop on many occasions.
17 avril 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Sara,
We’re really pleased to hear you’re happy with your Pedigree Dentastix order and found it to be a great bargain, even with delivery included.
It’s great to know your order was quickly despatched and sensibly packaged, and we truly appreciate you recommending VetShop to others.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Good price
Good price, good communication and very importantly use a good courier service (NOT Yodel!)
2 avril 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Steve,
We’re really pleased to hear you’re happy with our pricing, communication, and delivery service.
We understand how important reliable couriers are, so it’s good to know this has made a positive difference to your experience.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Excellent service
Excellent service, ordered in the evening and arrived the next morning....very impressed with the variety of products and prices/offers. Will use again.
2 avril 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Wendy,
We’re really pleased to hear your order arrived the next morning and that you were impressed with both our range of products and the prices and offers available.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great range of products at competitive…
Great range of products at competitive prices, delivery is swift.
1 avril 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Matthew,
Thank you for your kind review! We’re really pleased to hear you’re happy with our range of products, competitive prices, and swift delivery.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Bits & Bobs of tantalising tasty Pet food
I needed to get more Orijen Reginal Red dry cat food, so got a bag that fits into my container. Also got a few extras for my boy. The service was great got all Jasper’s food within 3 days & I live in a remote area. It arrived safely on my private space by DPD who knows my dwelling. I recommend Vet Shop a good place to buy Pet food for your treasured Pet, Good Price, Quality plus delivery service, you can’t go wrong. Thank you Vet Shop ;—))
3 avril 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Lea,
We’re really pleased to hear you were able to get your Orijen Regional Red cat food and a few extras for Jasper, and that everything arrived safely and within just a few days — especially given your remote location.
It’s great to know DHL were able to deliver smoothly and that you’re happy with the price, quality, and overall service. We really appreciate your recommendation.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
I have not received my order yet I had…
I have not received my order yet I had a message to say it has been dispatched. If this is to happen each time I will revert to my old company that was at least reliable.
29 mars 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Judy,
Thank you for getting in touch, and we’re sorry to hear your order arrived late despite the dispatch notification. We understand how frustrating that is, especially when you’re relying on a timely delivery.
Sometimes delays can occur once an order has left us and is with the courier, but we appreciate this doesn’t make the situation any less inconvenient for you. We’d like to look into this for you and make sure it’s noted and improved going forward.
If you can, please contact us with your order details so we can review what happened and provide further assistance.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Placed my order for Iams lamb dog food …
Placed my order for Iams lamb dog food 12kg , it came the very next day!. Most impressed. Would buy from this seller again.
11 mars 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Janet,
Thank you for your lovely review! We’re really pleased to hear your Iams lamb dog food arrived the very next day and that you were impressed with the service.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great website for anything cats.
VetShop.co.uk is the only website I can purchase what I want at a good price for my senior cat of 20. I purchased Capstar flea treatment for him as nothing else works. So pleased with the pricing and choices on this website.
23 février 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Jan,
We’re really pleased to hear you’ve been able to find the products you need for your senior cat, especially something as important as effective flea treatment.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Competitive pricing, quick delivery and outstanding Customer Services.…
Competitive pricing and quick delivery although DHL did let one parcel go astray, (nothing to do with VetShop.) They did the same thing three weeks previously with a parcel from another company. The benefit with VetShop is you can talk to a pleasant human in customer services, and not have to chat with a bot which does absolutely nothing.
9 mars 2026
Avis spontané
Réponse de VetShop.co.uk
Hi David,
We’re really pleased to hear you’re happy with our competitive pricing and quick delivery.
We’re sorry to hear about the issue with the courier, but we appreciate your understanding that this was outside of our control. It’s also great to know our customer service team made a positive difference — we always aim to provide real support when it’s needed.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
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