I first used VetShop to supply special diet food for my dog who had kidney problems, and more recently for my other dog’s normal food after two local pet shops that stocked it closed, a total time of... Voir plus
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Lisez les avis des autres
We order our bulk for 2 months on repeat order , and has never been late , receiving email with updates on my orders not having to worry whats happening. you also get discount on repeat orders. All ro... Voir plus
My order arrived in good time 10 kg of pointer biscuits to be shared amongst other people. Unfortunately, there were no small bags to transfer it in which is normal in these large boxes of biscuits.... Voir plus
We have ordered our dog's food for a number of years from Vetshop. They have always been so so helpful and deliver promptly, keeping me updated on the status of our order. We have signed up to subscri... Voir plus
À propos de l'entreprise
À propos de VetShop.co.uk
Écrit par l'entreprise
VetShop.co.uk is a family-run online retailer specialising in veterinary diets, flea and worming treatments, supplements and everyday pet essentials.
We stock thousands of products from trusted brands like Hill's, Royal Canin and Frontline, delivered quickly and reliably across the UK. And with our Subscribe & Save service, your pet's food and treatments arrive automatically, right when you need them – with a saving on every order.
Every member of our team is a pet owner, so when you call or email us, you're speaking to someone who genuinely gets it. No call centres, no scripts – just friendly, knowledgeable people who care about your pets as much as you do.
Why shop with us?
- Next day delivery available
- Subscribe & Save on every repeat order
- Apple Pay & Google Pay accepted
- Friendly UK-based customer service
Coordonnées de contact
5 Blackhill Business Park, Sand Barn Lane, Black Hill, CV37 0BX, Stratford-upon-Avon, Royaume-Uni
- 01789507340
- info@vetshop.co.uk
- vetshop.co.uk
4,4
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 35 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Tablets for ticks and fleas.
Cheapest I could find.Speedy delivery and they work at killing the dreaded ticks without poluting waterways. I can't comment on their effect on fleas.
12 juin 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Eric,
We're delighted to hear that you found our prices competitive and that your order arrived quickly.
It's great to know that the product has been working well for you and helping with those unwanted ticks. We appreciate your feedback and are pleased that you've had a positive experience with Vetshop.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Réponse de VetShop.co.uk
Hi Lisa,
We're delighted to hear that you were happy with our service and that your order arrived as scheduled.
It's great to know that you would choose Vetshop again. We really appreciate your support and look forward to helping you and your pet with your next order.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Large range of products at a good price…
Large range of products at a good price plus fast delivery.
9 juin 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Lucy,
We're delighted to hear that you've been happy with our large range of products, competitive prices, and fast delivery.
We always aim to make finding the right products for your pet as easy and convenient as possible, so it's great to know that you've had such a positive experience.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
All good
All good, did what the said will do.... !
Delivery came as expected, 12kg bagged in plastic bag. no cardboard box- happy with that!
Used to order dog food elsewhere but they have been out of stock more often now so i deceide to switch.... went with repeat order
10 juin 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Haber,
We're delighted to hear that your order arrived as expected and that you were happy with the service provided.
It's great to know that you've found our repeat order service convenient and that switching to Vetshop has been a positive experience for you. We understand how important it is to have a reliable supply of your pet's food, so we're pleased we could help make things easier.
We're also glad you appreciated the packaging approach. Your feedback is really valuable as we continue to look for ways to provide a convenient service for our customers and their pets.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Exceptional service
Exceptional service. I have never been let down by Vetshop and know that with any query I can phone them and get through to a very professional, polite and helpful person.
I recently had to request that my subscribe and save order arrive earlier than scheduled and it arrived the next day!
Can’t praise every aspect of this company enough.
11 juin 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Stephanie,
Thank you so much for your wonderful review! We're absolutely delighted to hear that you've consistently received such a reliable and positive service from Vetshop.
It's fantastic to know that our team has always been professional, polite, and helpful whenever you've needed us. We're especially pleased that we could arrange your Subscribe & Save order to arrive sooner when you needed it — making sure your pet has what they need, when they need it, is so important to us.
Your kind words and continued support mean a great deal to our whole team. Thank you for choosing Vetshop, and we look forward to helping you and your pet for many more years to come.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
A pleasing experience
An opening email which opened opportunities to choose the right food at the right price on the website. The website was easy to navigate and produced a good selection of the correct items that I was looking for. I also asked a question by email which was quickly and concisely answered. Overall very pleased with my experience.
3 juin 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Christopher,
Thank you so much for your thoughtful review! We're delighted to hear that our email helped you discover the right food options and that you found our website easy to navigate.
It's great to know that you were able to find a good selection of suitable products at the right price, and we're especially pleased that our team was able to answer your question quickly and clearly. Providing helpful support and making it easier to choose the right products for your pet is always our aim.
Thank you for choosing Vetshop — we're so pleased to hear you had such a positive experience and we look forward to helping you and your pet again in the future.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Quick delivery and my dog loves the wet…
Quick delivery and my dog loves the wet food for dogs with kidney problems!
5 juin 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Jo,
We're delighted to hear that your order arrived quickly and, most importantly, that your dog is enjoying their kidney care wet food.
We know how important it is to find the right food to support your pet's needs, and we're so pleased we could help you provide something your dog loves.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great communication and fast delivery 👏
Great communication and fast delivery 👏
8 juin 2026
Avis spontané
Réponse de VetShop.co.uk
Hi David,
We're delighted to hear that you've been happy with our communication and fast delivery.
We always aim to keep our customers informed and make sure orders arrive as quickly and smoothly as possible, so it's great to know we got it right for you.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
An excellent company to deal with
An excellent company to deal with. Efficient service, great variety of dog foods, very capable telephone staff who can be reached reliably.
20 mai 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Amanda,
Thank you so much for your wonderful review! We're delighted to hear that you've had such a positive experience with Vetshop.
It's fantastic to know that you've been happy with our efficient service, wide variety of dog foods, and the support provided by our telephone team. We pride ourselves on being available to help our customers, so your kind words about our team really mean a lot.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Deeply unhappy
Deeply unhappy. Ordered a 15kg bag of Skinners Grainfree Salmon on Monday, delivered Tuesday - great. BUT tonight I took the outer wrapper off and discovered this bag was manufactured AUGUST 2025 AND IS USE BY AUGUST 2026 - so I paid for almost out of date goods - not good BUT THEN I took hold of the Skinners bag to empty it - and the outside was greasy and oily - ugh. AND THEN when I opened it the bag has clearly been stored unsatisfactorily it is oily on the inside and the kibble has bits stuck all over the inside of the bag. Not at all happy about this and cancelled my subscription tonight. I won't be using this company again. Almost of out date goods, oily outside to the bag, oily inside to the kibble bag and bits of kibble stuck in that oil - UGH!
4 juin 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Elizabeth,
Thank you for taking the time to share your feedback. We're really sorry to hear about the condition your order arrived in and completely understand why you were disappointed.
We always want our customers to receive products in the best possible condition, and we're sorry that your bag of food did not meet the standards you expected. We appreciate how important it is to feel confident that your pet's food has been stored correctly and arrives fresh and ready to use.
We would like the opportunity to look into this further with our team and investigate what may have happened during storage or handling. We did ask for further details via Trustpilot so we could review this properly, but unfortunately we didn't hear back. We’re sorry that this experience has led you to cancel your subscription, but we do appreciate you bringing these concerns to our attention as it helps us review our processes.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Good efficient service and competitive…
Good efficient service and competitive prices will definitely use again
4 juin 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Guest,
Thank you so much for your lovely review! We're delighted to hear that you've been happy with our efficient service and competitive prices.
It's great to know that you would choose Vetshop again. We really appreciate your support and look forward to helping you and your pet again in the future.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Good family company
Good family company, always helpful, reasonably priced
Keeps you upto date on your purchases,
6 mai 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Elizabeth,
We're delighted to hear that you've found Vetshop to be a helpful and reliable family company.
It's wonderful to know that you've been happy with our prices and the updates you receive throughout your orders. We always aim to provide a friendly service and keep our customers informed every step of the way.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great service
Great service and a huge selection of products at competitive prices too. Collection was easy which is great 👍
18 mai 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Samantha,
We're delighted to hear that you were happy with our service, wide selection of products, and competitive prices.
It's great to know that our collection service was easy and convenient for you too. We always aim to make looking after your pet as simple as possible, so your kind feedback means a lot to us.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Delivery £17.98 or £13.97! WHAT!
GREAT prices for Naturo dog food BUT i would expect free delivery since i'm spending nearly £90!
Delivery is either £17.98 or £13.97!
No thanks.
Account closed for being greedy.
21 mai 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Simon,
Thank you for taking the time to share your feedback. We're pleased to hear that you found our prices for Naturo dog food competitive.
We're sorry that our delivery charges affected your overall experience and understand that delivery costs can be an important factor when placing a larger order. We appreciate your comments and will share your feedback with the relevant team as we continue to review our pricing and delivery options.
Thank you for giving Vetshop a try, and we're sorry we weren't able to meet your expectations on this occasion.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Using three names for the same company makes it difficult to stop fraud.
I found the inconsistency of the name very confusing...Vet shop deliveries are given the name pet shop or pet shop bowl.
I very very nearly got scammed by a fake delivery company because of this. Apart from that price OK and they used DHL which is a good delivery company. I think it was my fault that I thought I was ordering the senior Iams dog food but instead got the standard....but the dog seems OK on it.
16 mai 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Jannette,
We're pleased to hear that you were happy with our pricing and delivery service, and we're glad your dog is doing well with the food you received.
We're sorry that the different names used during the ordering and delivery process caused confusion. We completely understand your concern, especially when unexpected delivery messages can make it difficult to know what is genuine. Your feedback is really valuable, and we'll share it with the relevant team as we look at ways to make our communications clearer.
We're also sorry that you received the standard food rather than the senior version you intended to order. We're pleased your dog is happy with it, but we always recommend checking the product details carefully before placing an order, and our team is always happy to help if you need any advice with choosing the right product.
Thank you again for your honest feedback and for choosing Vetshop.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Réponse de VetShop.co.uk
Hi Keith,
We're delighted to hear that you were pleased with the product.
We appreciate your feedback regarding the delivery cost and understand that this is an important part of the overall shopping experience. We'll be sure to share your comments with the relevant team as we continue looking for ways to improve our service.
Thank you for choosing Vetshop, and we hope to welcome you back again soon.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
My dog likes this food
My dog likes this food, at last.She's been finicky as she's ill. Easy to buy from seller and no hassle delivery.
14 mai 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Olga,
Thank you so much for your lovely review. We're delighted to hear that your dog is enjoying the food, especially after being so fussy while she’s been unwell.
We know how important it is to find something your pet will happily eat, and we're so pleased this has been a good choice for her. It's also great to hear that you found ordering easy and your delivery experience hassle-free.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Réponse de VetShop.co.uk
Hi Frank,
We're delighted to hear that you were happy with our fast delivery.
We always aim to make ordering your pet's essentials as simple and convenient as possible, so it's great to know your order arrived quickly.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
A great experience
A great experience. I was invited to order from this company again via an email sent by Lexi (presume shes real). I ventured onto the website and found it easy tp traverse and understand. Pictures help but would like them to be bigger with more written information. The order arrived quite quickly and was very well packaged to reinforce the boxes to avoid transit damage. Actually this is the first online company with good package boxes, the courier was good. The prices were reasonable and choices available was varied. Its important you choose the right product for your most precious family member who depends on your decision 100%. I would purchase from again as long as I am not bombarded with too many emails. Its important an owner gets time to reflect on the benefits of the food on their cats and dogs. I look forwad in trailing other products available. Overall I would give 10/10 on this experience. Both the dog and cats (5) love their tinned foods. The frozen chunks I brought for the dog (salmon) was well received as she loves fish based meals on occasions. Thank you
6 mai 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Cliff,
Thank you so much for taking the time to leave such a thoughtful and detailed review! We're absolutely delighted to hear that you had such a positive experience with Vetshop.
It's wonderful to know that you found our website easy to use, your order arrived quickly, and that you were impressed with the packaging and delivery service. We really appreciate your feedback about the product images and information too — comments like these help us continue improving the shopping experience for our customers.
We're especially pleased to hear that your dog and cats (all five of them!) are enjoying their food. We know how important it is to choose the right products for your pets, and we're grateful that you've trusted us to help support their health and happiness.
Thank you again for your kind words and for your 10/10 rating. We look forward to helping you discover more products for your precious family members in the future, and we'll always aim to keep our communications useful and relevant.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
misleading
This company words their product strangely so be careful! I paid for what I thought was a package of 6 and turns out it was only one pill!! It was like $50 a pill!!
I asked for a refund because I was mislead by the way it was advertised.. they refused.. so personally I'm going to shop Canada or another option is Smartway Pet Supplies. Buyer beware!
8 mai 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Tina,
We’re sorry to hear about your recent experience. However, we only sell to addresses within the UK. As your review mentions Canada, we believe this feedback may have been intended for a different company.
Paws & hugs,
Vetshop.co.uk 🐾
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