The staff at vet shop couldn’t have been more helpful as DHL were incapable of delivering my order. The order was hand delivered by one of their managers which really earns them 6stars rather than 5... Voir plus
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Lisez les avis des autres
I needed to get more Orijen Reginal Red dry cat food, so got a bag that fits into my container. Also got a few extras for my boy. The service was great got all Jasper’s food within 3 days & I live i... Voir plus
L'entreprise a répondu
After a terrible service from another large pet store I decided to go back to Vetshop although it is far away from Devon. Order arrived at 7pm by Evri who apologised for late delivery. My main reason... Voir plus
Big variety of brands I buy. Very decent pricing and sales are very good. Very often it has offers so signing up to be notified of these does help you budget. Yes, you pay for delivery. It's often v... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Vetshop.co.uk is a nationwide home delivery vet shop, specialising in vet diets, wormers, and anything else you would buy for your local vet. We are a young company with a team of friendly, helpful staff dedicated to saving you time and money. All of our staff are pet owners so we understand the needs of other pet parents.
Coordonnées de contact
5 Blackhill Business Park, Sand Barn Lane, Black Hill, CV37 0BX, Stratford-upon-Avon, Royaume-Uni
- 01789507340
- info@vetshop.co.uk
- vetshop.co.uk
4,6
Excellent
3 k avis
A répondu à 44 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fantastic service
Very prompt service and one of the cheapest I know for dog food. The website is easy to navigate
22 avril 2026
Avis spontané
Misrepresentation of stock item -‘sent short Best before dated items’ when purposely didn’t not choose these items for that reason
Misrepresentation in the sale of goods. Took up the good offer of a branded food, bought in bulk due to the offer. I noted some sale items had an advertised short best before date. So only ordered 2 small bags for that item.
The rest of the order bought choosing the other sale products. Now I made sure I did not select the items that were on a shirt best before date (even though they were slightly cheaper).
Delivery arrived today - and they are all products with a best before a few months - now if I wanted that I would have selected that and paid the cheaper price. They have just got rid of the short best before dates on my order. Rendering most of the food order useless. I’m hoping it was an honest mistake and not purposefully way to rid their stock…
Requested a pick up said goods and reimbursement of monies / delivery - will
Update this review - when I get a response.
30 avril 2026
Avis spontané
The staff at vet shop couldn’t have…
The staff at vet shop couldn’t have been more helpful as DHL were incapable of delivering my order. The order was hand delivered by one of their managers which really earns them 6stars rather than 5.
The product also works well as a bonus!
Thank you for your effort.
29 avril 2026
Avis spontané
New to this company
New to this company, decent price and very prompt delivery which is a great service!!!
24 avril 2026
Avis spontané
Great service from an excellent…
Great service from an excellent company. Well priced products and quick delivery.
24 avril 2026
Avis spontané
Will Not Use this Company again
Ordered 6x large cat worm tablets and paid £6.99 for delivery. I received 5 x tablets even though it said 6 on the outside of the pack. The package arrived a day late.The email address they give you was not recognised so I had to ring them. The person I spoke to said she would arrange a refund for the delivery cost + 1 tablet. I received a partial.Would not recommend this company..!
14 avril 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Jo,
Thank you for your feedback, and we’re really sorry to hear about your experience.
This isn’t the standard we aim to provide, and we understand how frustrating it must have been to receive an incomplete order and have difficulty getting in touch. We’re glad you were able to speak with a member of our team, but we apologise that the resolution you received wasn’t as expected.
We’d like to look into this further to ensure everything has been handled correctly and put things right for you. Please do get back in touch with us so we can review your order in full.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Pedigree Dentastix
Another order from this excellent company. My large box of Pedigree Dentastix were a real bargain, even with the delivery charge included. Quickly despatched and sensibly packaged, have recommended VetShop on many occasions.
17 avril 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Sara,
We’re really pleased to hear you’re happy with your Pedigree Dentastix order and found it to be a great bargain, even with delivery included.
It’s great to know your order was quickly despatched and sensibly packaged, and we truly appreciate you recommending VetShop to others.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Good price
Good price, good communication and very importantly use a good courier service (NOT Yodel!)
2 avril 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Steve,
We’re really pleased to hear you’re happy with our pricing, communication, and delivery service.
We understand how important reliable couriers are, so it’s good to know this has made a positive difference to your experience.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Excellent service
Excellent service, ordered in the evening and arrived the next morning....very impressed with the variety of products and prices/offers. Will use again.
2 avril 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Wendy,
We’re really pleased to hear your order arrived the next morning and that you were impressed with both our range of products and the prices and offers available.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great range of products at competitive…
Great range of products at competitive prices, delivery is swift.
1 avril 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Matthew,
Thank you for your kind review! We’re really pleased to hear you’re happy with our range of products, competitive prices, and swift delivery.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Bits & Bobs of tantalising tasty Pet food
I needed to get more Orijen Reginal Red dry cat food, so got a bag that fits into my container. Also got a few extras for my boy. The service was great got all Jasper’s food within 3 days & I live in a remote area. It arrived safely on my private space by DPD who knows my dwelling. I recommend Vet Shop a good place to buy Pet food for your treasured Pet, Good Price, Quality plus delivery service, you can’t go wrong. Thank you Vet Shop ;—))
3 avril 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Lea,
We’re really pleased to hear you were able to get your Orijen Regional Red cat food and a few extras for Jasper, and that everything arrived safely and within just a few days — especially given your remote location.
It’s great to know DHL were able to deliver smoothly and that you’re happy with the price, quality, and overall service. We really appreciate your recommendation.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
I have not received my order yet I had…
I have not received my order yet I had a message to say it has been dispatched. If this is to happen each time I will revert to my old company that was at least reliable.
29 mars 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Judy,
Thank you for getting in touch, and we’re sorry to hear your order arrived late despite the dispatch notification. We understand how frustrating that is, especially when you’re relying on a timely delivery.
Sometimes delays can occur once an order has left us and is with the courier, but we appreciate this doesn’t make the situation any less inconvenient for you. We’d like to look into this for you and make sure it’s noted and improved going forward.
If you can, please contact us with your order details so we can review what happened and provide further assistance.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Placed my order for Iams lamb dog food …
Placed my order for Iams lamb dog food 12kg , it came the very next day!. Most impressed. Would buy from this seller again.
11 mars 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Janet,
Thank you for your lovely review! We’re really pleased to hear your Iams lamb dog food arrived the very next day and that you were impressed with the service.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Great website for anything cats.
VetShop.co.uk is the only website I can purchase what I want at a good price for my senior cat of 20. I purchased Capstar flea treatment for him as nothing else works. So pleased with the pricing and choices on this website.
23 février 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Jan,
We’re really pleased to hear you’ve been able to find the products you need for your senior cat, especially something as important as effective flea treatment.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Competitive pricing, quick delivery and outstanding Customer Services.…
Competitive pricing and quick delivery although DHL did let one parcel go astray, (nothing to do with VetShop.) They did the same thing three weeks previously with a parcel from another company. The benefit with VetShop is you can talk to a pleasant human in customer services, and not have to chat with a bot which does absolutely nothing.
9 mars 2026
Avis spontané
Réponse de VetShop.co.uk
Hi David,
We’re really pleased to hear you’re happy with our competitive pricing and quick delivery.
We’re sorry to hear about the issue with the courier, but we appreciate your understanding that this was outside of our control. It’s also great to know our customer service team made a positive difference — we always aim to provide real support when it’s needed.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Dog food.
Have used Vetshop before to purchase dog food for my westie.
The web site is easy to use and order from the prices are very good and they carry food my local pet shop doesn't. Communication is great and delivery fast and tracked. Over a great business to buy from.
21 février 2026
Avis spontané
Réponse de VetShop.co.uk
Hi WaywardWestie,
Thank you for your lovely review! We’re really pleased to hear that you find our website easy to use and that you’re happy with the prices, range of products, and the availability of food for your Westie that you can’t always find locally.
It’s great to know you’ve also been happy with our communication and fast, tracked delivery — we really appreciate your continued support.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Dog biscuits did not get sent
I needed a large (12-15kg) bag of dog biscuit mixer and there was a good priced one, so I ordered. I didn't get a notification or anything, so I checked back on the web-site, where it said order closed for a few days, then pending delivery (still no email notification). After a week and nothing, I sent a query. They got to me saying that my google payment had not gone through and that they had tried to contact me. I had by then ordered a slightly more expensive product from a copetitor that arrived the next day..........so, not sure if this was a one off. I may well give them another go if their products stay good value
26 février 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Ken,
Thank you for taking the time to share your experience, and we’re sorry for the frustration caused by the lack of clear communication and delay in your order. We understand how important it is to receive timely updates, especially when you’re relying on products for your pet.
It sounds like there was an issue with the payment process and our communication didn’t reach you as it should have — we’re sorry for that and appreciate you flagging it. We’ll make sure this is looked into so we can improve both our notifications and follow-up process.
We really appreciate your fairness in saying you may give us another try, and we’d love the chance to provide a smoother experience next time.
If you need help with anything please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Phenominal Customer Support
Excellent value for money and delivery arrived 1 day earlier than anticipated.
More importantly, excellent customer support. My delivery was short 1 item and Lulu provided prompt and affirmative support to rectify the situation and kept me up to date throughout the process.
2 mars 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Gregory,
Thank you so much for your kind review! 😊
We're really pleased to hear that you found the product great value for money and that your delivery arrived earlier than expected. Even more importantly, we're glad Lulu was able to assist you quickly and keep you updated while resolving the missing item.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Dog food
The price of the dog food was very competitive. Delivery was super fast! Definitely will be ordering again.
19 février 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Morag,
Thank you for your great review!
We’re so pleased to hear you found our dog food prices competitive and that your delivery arrived super fast. That’s exactly the experience we aim to provide! We really appreciate your support and look forward to your next order.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
Good service
Good service, prompt despatch, good value. Easy to navigate website.
9 février 2026
Avis spontané
Réponse de VetShop.co.uk
Hi Marcia,
I hope you have a lovely weekend.
We’re really pleased to hear that you found our service prompt, our prices good value, and our website easy to navigate. We work hard to make the whole experience as smooth as possible.
If you need help with anything else please contact us on 01789 614 321, or email info@vetshop.co.uk
Paws & hugs,
Vetshop.co.uk 🐾
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