We had substantial renovations done including extra bedrooms and bathrooms. As a result we needed a new ECO rating for our terrace. Vibrant were easy to schedule with an online booking portal and plen... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The assessor arrived on time and went around the house doing his job thoroughly. I wish he had been a bit more communicative and discussed things, as in the follow up discussion over the phone I was... Voir plus
L'entreprise a répondu
Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he e... Voir plus
L'entreprise a répondu
An appointment was quick & easy to set up & available in the immediate future. I was told in advance what would happen & what paperwork might be needed. The rep was punctual, polite, efficientt, clean... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Maintenance immobilière
- Inspecteur en immobilier d'entreprise
- Administration immobilière
- Société de gestion immobilière
Écrit par l'entreprise
Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.
Convenient Property Service
Écrit par l'entreprise
- Located 15 miles from every UK postcode
- Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.
Coordonnées de contact
Vibrant Energy Matters Ltd 2 Foxes Lane, Oakdale Business Park, Blackwood Gwent , NP12 4AB, Royaume-Uni
- 01495 234 300
- contact@vem.co.uk
- vibrantenergymatters.co.uk
4,5
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
No communication
Well, the first time your company did not collect the keys from the estate agent, so it had to be rebooked. I am led to believe it has now taken place, but ai have had no confirmation that it has, or result of the survey, so all in all, I can't give a good review.
31 juillet 2026
Réponse de Vibrant Energy Matters
Hi,
Thank you so much for taking the time to leave a review on Trustpilot — we truly appreciate your feedback.
We're really sorry to hear that your experience didn’t meet expectations. This isn't the level of service we strive to deliver, and we’d welcome the opportunity to put things right.
Please feel free to contact our team at customerservices@vem.co.uk, so we can look into this further and work towards a resolution.
Kind regards
Vibrant
Very easy to book and lovely staff
Very easy to book - only two days between booking and the appointment, and Steve was great! Thank you :)
30 juillet 2026
Réponse de Vibrant Energy Matters
Hi Madeleine,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Friendly gentleman and very efficient …
Friendly gentleman and very efficient done the job very well Was on time for the appointment was very pleased with him
28 juillet 2026
Réponse de Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Truth be said its something that can be…
Truth be said its something that can be done without an actual visit based on my experience. I am probably wrong (as per usual) so given 4 stars.
30 juillet 2026
Réponse de Vibrant Energy Matters
Hi,
Thank you for your review and feedback.
We would be interested to hear more about your experience. Please email us at CustomerServices@vem.co.uk with your name, address and contact details and we will be in touch.
Kind Regards
Vibrant
Fiona was very professional and…
Fiona was very professional and completed the survey of my bungalow carefully and produced the EPC very quickly C rating. Thank you. Kind regards. David. Hudson.
29 juillet 2026
Réponse de Vibrant Energy Matters
Hi David,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Very helpful pleasant guy
31 juillet 2026
Réponse de Vibrant Energy Matters
Hi,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Réponse de Vibrant Energy Matters
Hi Terry,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Réponse de Vibrant Energy Matters
Hi John,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
EPC Assessment
The EPC assessment was performed efficiently, and a report supplied promptly, as expected.
29 juillet 2026
Réponse de Vibrant Energy Matters
Hi Graham,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Great and simple to ECO rating service
We had substantial renovations done including extra bedrooms and bathrooms. As a result we needed a new ECO rating for our terrace. Vibrant were easy to schedule with an online booking portal and plenty of slots so we could get it done promptly. The staff and friendly and helpful and easy to work with.
29 juillet 2026
Réponse de Vibrant Energy Matters
Hi David,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Great experience
Great experience. Friendly assessor, highly recommended and very thorough.
27 juillet 2026
Réponse de Vibrant Energy Matters
Hi Jack,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Absolute rip off
Absolute rip off. Would not trust EPC from this company. Representative was in my house for 5 mins max.
28 juillet 2026
Réponse de Vibrant Energy Matters
Hi Suzy,
We are really sorry to hear of your poor experience with us.
We would certainly like to investigate this further and find out which assessor visited your property.
Can you please email CustomerServices@vem.co.uk with your name, address and contact details so we can look into this and contact you.
Apologies for any inconvenience caused.
Kind Regards
Vibrant
The representative who attended our…
The representative who attended our property was polite, friendly and very efficient. A pleasure to meet him.
25 juillet 2026
Réponse de Vibrant Energy Matters
Hi Mrs Szulikowski,
Thank you so much for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Réponse de Vibrant Energy Matters
Hi,
Thank you for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Your representative came to the door…
Your representative came to the door and I had to ask him for his ID as he just assumed he could walk in.
25 juillet 2026
Réponse de Vibrant Energy Matters
Hi,
Thank you for your review and feedback.
We are very sorry for any inconvenience caused.
We expect all assessors to show ID before entering a property.
Please can you email CustomerServices@vem.co.uk with your name, address and contact number and we will look into this further and provide feedback to the assessor.
Kind Regards
Vibrant
Survey was undertaken in a pleasant…
Survey was undertaken in a pleasant manner. Inspection inside and outside was carried out in a thorough manner without any disturbance to residents.
24 juillet 2026
Réponse de Vibrant Energy Matters
Hi David,
Thank you for your fantastic review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Extremely helpful and useful post EPC chat
The post EPC chat with Mani Kooner was extremely useful and helped identify cost efficient improvements to my property to enable a C rating to be achieved. A very useful and helpful conversation.
28 juillet 2026
Avis spontané
Réponse de Vibrant Energy Matters
Hi,
Thank you so much for your excellent review and feedback.
Mani is one of our fantastic technical managers so we are pleased you had a great experience with him.
We hope to service you again soon
Kind Regards
Vibrant
Promised a call 30 minutes before…
Promised a call 30 minutes before arrival as house unoccupied , no call. Rang from the doorstep saying would only wait 5 minutes, got there , he was in the house for approx 4 minutes, never looked in the loft, didn’t even have ladders to do so. Ran around and the house took photos and left , totally unprofessional not happy at all , can’t wait for the report !
27 juillet 2026
Avis spontané
Réponse de Vibrant Energy Matters
Good Morning,
We are really sorry for the experience you have had. This certainly isn't the level of service we strive to deliver. We would like to look into this further and discuss with you so please send an email to CustomerServices@vem.co.uk with your name, address and contact details and we will look into this.
Thank you
Tyler
Very efficient and helpful surveyor
Very efficient and helpful surveyor. Easy to book and very prompt with certificate return. Only point against was we do have a smart meter and certify the says none?
22 juillet 2026
Réponse de Vibrant Energy Matters
Hi Susan,
Thank you so much for your excellent review and feedback.
Please can you email CustomerServices@vem.co.uk and they can take a look at including the smart meter for you. Apologies for any inconvenience caused.
Kind Regards
Vibrant
Superbly efficient
Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he explained the meaning of the rating we were given and took the time to give constructive advice, should we decide to stay in the property.
25 juillet 2026
Réponse de Vibrant Energy Matters
Hi Clare,
Thank you so much for your excellent review and feedback.
We really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
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