Vico Homes Avis 

Tried since 09,00 to get through to speak to someone and didn’t succeed until the afternoon possibly a fault on the line

I am leaving this review to share my actual experience as a current tenant with Vico Homes. My family has been dealing with severe, police-warned neighbour harassment while living here. Even though the landlord knows I am a vulnerable mum with a C-PTSD diagnosis that recently resulted in an A&E admission, and that I have two young toddlers with rising Special Educational Needs, they have completely failed to protect us.

Vico Homes actually investigated my case internally and formally upheld a Stage 1 complaint, admitting to a service failure in how they handled everything, and offered small compensation. But an admission and small compensation means nothing when you are still left trapped in a dangerous situation.

Despite admitting they failed us, they still haven't provided any sense of safety or security. Housing officers involved have been nothing but dismissive and unhelpful, and sometimes just plain rude.

Because of their total lack of meaningful action, my health has spiralled and I've even lost my employment from the stress, thankfully, I quickly found myself back into employment but it’s hard to maintain employment when your housing situation is so unstable. I am now in a position where I am actively forced to look at private renting completely outside of my budget just to get my toddlers away from this nightmare. I honestly cannot recommend this housing association to any family who expects a safe home or basic support.

Edit: 24 hours after this review, the housing tenancy manager turned up on my DOORSTEP over this review. Asking if this review is about them, and have they done something to upset me. This review was about Vico in general and staff in general, not targeted to one staff member in particular or singling anyone out. I am extremely unhappy with how this situation is being handled. I can’t even begin to express how mentally exhausted and down I am about this entire situation, and it’s now with the housing ombudsman.

It's good they are taking an interest. The first in22 years I believe.

Great customer care and a very efficient service from the call handler Nicola when I was reporting my repair.
Excellent service !
Thank you.
⭐️⭐️⭐️⭐️⭐️
FN. My repair was carried out by two extremely efficient workmen within 4 hours of my reporting it !
Absolutely delighted with the level of service from Vico Homes.

Listened to my problem and acted on it very swiftly the call operator was brilliant kind and reassured the probes would be passed to the appropriate department

Vico Homes customer service are always very helpful and lovely to talk to.
Craig the electrician came to fix my bathroom fan, he was very respectful of my home, friendly, cleaned up after himself & got the job done.
Thank you so much!

Great customer service great service from the repair team thanks for a no fuss service 😀

Great tradesman and very friendly guy did a first class job

Competent, knowledgeable and courteous all round good experience

Came and carried out my electrical check was respectful of my home very satisfied .

Staff helpful and took my situation seriously.

Good knowledge of what I was ringing about

When I called Christina answered me and she was excellent 👌 she was friendly and courteous.
Vico homes team are always ready to listen and help in anyway they can and my repair was done quickly.

Andrea was fantastic in sorting the problem out for me

A great experience and Vico homes are pleasure to deal with . We dealt with Alison Horner who was superb and couldn't do enough for us. Very grateful to Alison and her team for making this happen

Refuse to fix gate they done twice before also refuse me to have ev charger fitted but couldn't be arsed to contact me on either matter had to ring them, still no clear answer

Vico homes are the best housing association,they look after their tenants, if you treat them with respect they respect you. I haven't had any problems with any repairs, they are quick to arrive, very respectful.

All wall ok apart from.one part is a different colour .paint man shoddy work left it a .mess with paint all over the floor and walls