Vietnamese Coffee Co Avis 

169
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Honestly, if I could rate these higher than 5 stars, I absolutely would. I ordered a discovery pack for my Fiancée and failed to read the description correctly. I was after whole beans but it was... Voir plus

Noté 5 sur 5 étoiles

First taste of Vietnamese coffee. Delicious. I had the sweet custard like topping on my coffee. Guess what? I couldn't finish it. Late in the day. Plenty of caffeine, too much for this body late in... Voir plus

Noté 4 sur 5 étoiles

Delicious, authentic coffee and great dripper however the coffee arrived open (assuming this happened in transit) and the box of the dripper arrived very battered. It would be great if they could both... Voir plus

Noté 5 sur 5 étoiles

My husband discovered just how good Vietnamese coffee was in a recent trip to the country and missed it when we got back home. When I bought your coffee as a surprise for him, he couldn’t believe just... Voir plus

À propos de l'entreprise

  1. Boutique de café
  2. aussi dans
  3. Grossiste en café

Écrit par l'entreprise

Wholesaler and online retailer of authentic Vietnamese coffee beans, grounds and accessories.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

169 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,7

Tous les avis

(169)

17 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Amazing Vietnamese coffee which…

Amazing Vietnamese coffee which transported us back to our time travelling in Vietnam.
Easy to order, and arrived promptly, packaged well. Will be ordering again and again!

15 novembre 2023
Noté 5 sur 5 étoiles

Intensely unique coffee

The Su a Blend came as a grind for cafetiere and filter, both of which I use fairly regularly. It is now my new favourite ground coffee. It has a delicious taste that seems to hint at fall and promises winter. The fall flavours of pumpkin and spice are there but in the distance. The notes of chocolate vanilla and caramel as indicated on the package give this unique coffee an invitation to the world of the "Robustaholic!" the 70/30 blend isn't quite entry level but seasoned Robusta geeks will enjoy a completely different flavour. I've never tasted anything like it and would recommend it. The Bo blend beans make a dynamic espresso and as long as you have little need for sleep again the flavour is intense and richly satisfying. I found the crema to be forgiving and once dialled in it is again a unique flavour. I use a Rancillio classic with a Sage grinder.

19 octobre 2023
Noté 2 sur 5 étoiles

Took four days to deliver by Yodel when…

Took four days to deliver by Yodel when it’s within Belfast.

Contacted Vietnamese coffee co directly about how slow Yodel is and how my updates were all over the place. The status would constantly flip between “awaiting pick up by sender” to “in transit” with no indication of delivery date or when it was going to be delivered.

They told me that YODEL is wonderful and that I should read their trust pilot reviews cause there is no issue with delivery…

The website doesn’t tell you what you’re buying and a lot of the information like the blend or even where it is roasted ( I presumed that was done locally but learnt it’s roasted in Vietnam) I only learnt from the packet description, not the website itself.

The packet of coffee I have tried is nice for all the faults.

But between the time it took to deliver and the customer service were I was mostly dismissed and giving a spiel about how this business was started by 2 brothers has soured me on whether I would try it again. Plus it cost £18 all said and done.

I haven’t got much to compare it too and I was told it was unfair to compare them to their competitors anyway, cause they’re “multi million companies”.

Even though I was referencing smaller start ups and direct sellers.

So whether I come re-order again purely depends on seeing what else is out there to fill my robusta coffee addiction,

17 octobre 2023
Logo de Vietnamese Coffee Co

Réponse de Vietnamese Coffee Co

We don't normally reply to reviews but feel it is important in this instance. Our postage terms are very clearly set out on our website so that customers know what to expect before placing an order. You can see them here: https://www.vietnamesecoffeeco.com/refund_returns/ It seems unfair to leave a negative review when the delivery terms are clearly stated (and shown again during the checkout process) especially when the order was delivered within the advised timeline. Our coffee is clearly described as can be seen here https://www.vietnamesecoffeeco.com/vietnamese-coffee/ and each individual blend also has a description of the flavours/strength/notes etc. We received an email from the customer 2 days after the order was placed querying why we used Yodel and how it should have been delivered already. As shown above our delivery partner/terms were clearly advised during the purchasing process. We explained why we used Yodel rather than their suggestion of Royal Mail due to our experience of dealing with both companies over a number of years and having sent thousands of parcels. Maybe some people have their own view of Yodel, but as you can see from our reviews on Trustpilot, many customers have been positive about the delivery speed of their items. There are many other things relating to price (was clearly advertised before buying) and jibes about us being a small company etc but we won't respond to that. We can just let you make up your own mind regarding those comments.

Noté 5 sur 5 étoiles

It's a real deal 😊

Thank you for your business, was hard to find great product and yours have same flavour like the ones I've been drinking in Vietnam

30 août 2023
Noté 5 sur 5 étoiles

fast efficient delivery

fast efficient delivery. Good coffee to remind me of travel to Vietnam. Glass supplied isnt steady on the base but ok if used with care

30 juillet 2023
Noté 5 sur 5 étoiles

Excellent coffee

Excellent coffee. Deliveries are swift and customer service is great. I have been buying coffee from them for several years now and whole heartedly recommend.

30 juillet 2023

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