Viking Optical Centres Avis 620

They gave really helpful advice on the phone about a possible repair. When they received the binoculars they rang and explained exactly what was covered by the warranty and gave a very reasonable price to repair them. They wavered the return postage and the binoculars are as good as new.

Efficient, helpful, cheerful service when purchasing a spare part.

Edward was very helpful and the turn around for my repaired and serviced binoculars was excellent. Would recommend them.

I met the boss at Titchwell RSPB, Norfolk and asked him about my scope, he said it needed some repairs. I took my scope to Viking in Halesworth, Norfolk. They gave me a quote for what was needed. I left it with them and later the same day I picked it up. It had been repaired and sorted out.
All staff I met were great and explained everything to me.
Thank you for sorting my scope out.

My very expensive Nikon binoculars were deemed too old and obsolete to service by Nikon themselves, but the repair department at Viking were able to completely refurbish and repair them. Just some of the things they did were to give an internall clean and realign, and put new body rubber on, provide new rubber eyecups and they even threw in a new strap and eyecup protector.
But not only was the actual repair amazing, the customer service was faultless too. They rang me at every stage, let me know what was going on, exactly how much it would cost (peanuts compared to the cost of replacing the binoculars with like quality), and when all was signed off, they got the product back to me the very next day.
Every person in the repair department that I spoke to was friendly, helpful, knowledgeable and sympathetic.
I was absolutely thrilled to get my like-new binoculars back and could not recommend Viking more highly.

Fantastic service from start to finish. Highly recommended.

Visited the showroom in Halesworth where there is a large range of binolculars from various manufacturers. Although I went along with a preferred model in mind, I could try them against other makes/models and be sure that my choice was correct. (Other retailers have a far more limited choice on display in my experience.) Their stock levels seem good too so you can probably go away with what you came for rather than having to wait for it to be ordered. Prices good too.

Jack in the shop was very helpful and knowledgeable.

Highly recommended.

Jack was very knowledgeable about the binoculars he had for sale. He was very helpful and took as much time with us as we needed. In all we had a very positive experience and we are pleased with the binoculars we purchased.

Looking for replacement twist up eyecups for Olympus binocular. OM were hopeless so I thought I would try Viking.
They could not have been more helpful. Back and forth with details and then confirming that they had a possible match. Edward was most helpful and I could not have asked for a better customer service. Reasonable price too.

The binoculars I purchased were a great price and the delivery very quick. The whole process from start to finish was excellent.

A very good experience at Viking Optical in Halesworth yesterday. The assistant couldn’t have been more helpful. He let me try lots of different options without any pressure, just told me the merits of each piece and left me to decide, without any rush, which I preferred. Very happy with my purchase.

Really helpful from start to finish, Titchwell to home, great repair job, even supplied a new strap gratis!
Only reason not 5 stars is because DHL delivery just left package on the doorstep without it being signed for which was part of the deal!

Excellent, prompt, no hassle service under warranty.

Just received my 26 year old Viking binoculars back, repaired and refurbished to a very high standard. The customer service throughout the process has been excellent, courteous and informative. I’ve no doubt my binoculars will last another 26 years, hope I’ll still be using them then!

A very swift, efficient search for and replacement of rubber eyecaps for 23 year-old 8x20 Swarovski binoculars, by helpful people who were a delight to deal with. I highly recommend Viking Repairs

I would recommend to anyone this company for their customer service. I've just had a repair completed under warranty, which was done very quickly and to a very high standard with prompt replies to all emails regarding repair and an excellent and rapid return delivery by DHL.

Excellent binoculars for a newbie (RSPB Skylark® 8 x 42) and super-helpful staff (particular thanks to Edward from their repair team).
They sent a new rubber eyepiece cap immediately when it arrived slightly damaged and also gave me useful info about how to set up the binos and attach the strap.
Great service!

When I first bought the binoculars I was amazed at the quality of vision and how much more I could see. I was also impressed with how easy to was to purchase the binoculars and speedily they were delivered. When a double image fault developed I was gutted but contacted customer service and received a prompt response. I was reassured and given careful instructions on returning the binoculars for repair. The binoculars were returned to me as good as new, if not better! And the cost was covered by the warranty. If only all businesses were as good as this. I wish I could give more than 5 stars.

Excellent service.
Supplied the wrong item to start with but soon sorted out the right part.

Excellent experience with Viking, our newly serviced binoculars are like new, we’re no longer thinking of buying replacements. Their repair turnaround was swift. and the telephone advice was very helpful. Thank you everyone at Viking