Back Care Solutions Avis 2 636

Friendly and helpful staff members. Quick delivery and set up! Recommend!

Fantastic company, very organise and helpful - looked after eveything.

I was particularly impressed with their help in doing a Zoom call to help set up my new chair.

Highly recommended

From the original booking through to delivery the process was seamless. Every agent was top class and a real willingness to help. A special thank you to the delivery driver who went out of his way to set everything up and help me understand what to do going forward.

The technician who came to swop my seat base to the coccyx cut out base (as it had been omitted on the order form), was excellent & made sure the chair was set up exactly how I needed it to support my back & coccyx pain. He showed me how to make any adjustments I might need to make. He ensured it met my needs. He took the time & attention to ensure I was happy with & satisfied with the seat positioning & adjustments before leaving. I was very grateful for this personal support & feel very pleased with the level of comfort achieved now using the chair & the decreased pain levels.
Thanks you.

From point of ordering to delivery and even through to aftersales communication has been great! Paul Delaney the delivery driver was friendly and helpful, he showed me how to adjust my new chair and gave me advice of other products that could help. When I enquired about another product, I was referred to the sales team(Dennis) who contacted me promptly, supplied details of suitable product and dealt with my order in a timely manner. I have been very impressed with the efficiiency and customer service from this company

The service was excellent communication was excellent any correspondence replied to really quick and I was kept up to date with everything

Had a great experience with this company. From the initial assessment to having my chair delivered and set up took less than a week. I was informed of progress at all stages and plans were made to fit around my work pattern. Staff were professional and explained set up my chair clearly.

Hello
The service was excellent. The engineer arrived in good time, completed the scheduled work promptly without disruption to business and provided support with additional recommendations to consider. Great friendly service, would use again and recommend to other colleagues.
Thanks

Excellent customer service and willing to help and answer queries quickly

I had a fitting appointment before the equipment was delivered, the worker was very professional and knew the equipment in question.
During delivery it was set up for me and I was shown how to use it.
Very happy with the whole service.

A work chair was ordered as I have problems with my back. Arrived very quickly the person who delivered the chair show me what each lever did. I now feel a lot more comfortable and thank you all for your excellent service.

One star.

This turned into a far more stressful and drawn out experience than it ever needed to be.

I had a credit note with Back Care Solutions and the process around actually using it was confusing from the start. The credit was not visible through any normal online account system and everything had to be handled manually over email. I later discovered the credit had apparently expired, despite that never being particularly clear or obvious to me in practice. It was eventually reinstated, but by that point the whole process already felt messy and pressured.

Before placing the order, I specifically checked stock availability, delivery details, product information and charges because I wanted to avoid problems later on. Despite that, multiple items I selected then turned out to be unavailable or possibly discontinued anyway. This meant repeatedly having to rethink the order and choose alternatives after already trying to verify everything in advance.

The worst part was when I asked to pause the order after one of the key items became unavailable. The item mattered because it related directly to my posture issues and neurodivergent conditions, and I simply wanted time to reconsider what equipment was actually suitable for my needs.

Instead, I was left with the impression that delaying the order or placing it on hold could result in the reinstated credit being lost and the remaining order needing to be paid for separately. That created unnecessary pressure at the exact moment I needed time to properly reassess things.

To their credit, the staff I dealt with were polite and later acknowledged the frustration, uncertainty and inconvenience caused throughout the process. However, for a company selling disability and workplace adjustment equipment, including through Access to Work-related routes, I expected a much smoother, clearer and more accessible experience than this.

Overall, the process felt disorganised, unnecessarily stressful and much harder to navigate than it should have been.

I had a desk uplifted as I did not require it any longer.
The person who came to uplift the desk was very good, he called to inform me when he would arrive. He came into my flat and dismantled the desk with no concerns. The guy was very polite, chatty and made me feel comfortable in his company.

I found the assessment very helpful and informative. I felt very validated, and he thoroughly explained why I struggle on the chairs in the office, and a way we can move forward.

Excellent product , arrived on time, thank you

Great product amazing support and after care provided by Ian

The delivery drivers/installers were prompt and friendly. Installation was extremely quick and time was taken to explain how the equipment worked as well as making sure it actually did work!
Fast, effective, friendly service

Service has been great throughout – with the amount of communications, amount of information communicated. I appreciated the manuals and guidelines. The delivery was smooth, the delivery person (sorry I can’t remember his name) was calm and clear and made sure I understood everything about how to adjust the chair.

quick , informative and smooth from order & delivery to the actual set up. Was really happy and surprised at how quick this was all done.

I recently had an assessment with Ellie, she was such a lovely person, she listened to my worries and concerns and made feel like a real person and not a number.
She advised the next steps and what she was going to do and took pictures of my current set up
I was really happy with how it went