I had issues with a purchase from Vivahl with a garment that was delivered the wrong size , I had waited for a period for this delivery to arrive but once I contacted Vivahl about the size issue they... Voir plus
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Lisez les avis des autres
saw an item i wanted and in the listing stated 48hr delivery. great, it would in time for my holiday. ordered it and after 2 days i chased it up and it was still in china. there was no way it would ar... Voir plus
Second time i have used them. First one was eventually sorted, but it was hard. This second order they just send the same response "contact us again in 3-5 days". Its been 10 days since order was plac... Voir plus
L'entreprise a répondu
Ordered items 2/3/26 , contacted vivahl by email to ask for tracking which was non existent, said item was stuck at customs , then 5 days later said it was being resent, still no tracking, raised... Voir plus
L'entreprise a répondu
2,4
Bas
30 avis
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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one star too much
one star too much as I;ve smiled there support confess times and got the generic reply saying its been received but that's it, NO REPLY !
8 avril 2026
Avis spontané
ads are misleading and misrepresented
saw an item i wanted and in the listing stated 48hr delivery. great, it would in time for my holiday. ordered it and after 2 days i chased it up and it was still in china. there was no way it would arrive in time. when i contacted the support line they said that the only way the cost could be refunded was if the item arrived AFTER their 30 day window. i asked why advertise a 2 day delivery when it could take up to 30. the chat i was having was now obviously with an AI system and not a human. this company is a joke and you should not use them. their ads mislead and misrepresent. avoid.
14 avril 2026
Avis spontané
Only half the order was received
Great product, but I ordered two pairs of trousers and only one arrived. Seems impossible to get through to the complaints department.
7 janvier 2026
Avis spontané
Stay Away From Vivhal
Ordered items 2/3/26 , contacted vivahl by email to ask for tracking which was non existent, said item was stuck at customs , then 5 days later said it was being resent, still no tracking, raised an issue with Klarna on 27/3/26 and was now told items were out of stock , eventually received a refund on 29/3/26.
Will definitely not use this company again , absolutely shocking
2 mars 2026
Avis spontané
Réponse : Vivahl
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@vivahl.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
I had issues with a purchase from Vivahl
I had issues with a purchase from Vivahl with a garment that was delivered the wrong size , I had waited for a period for this delivery to arrive but once I contacted Vivahl about the size issue they refunded my purchase amount back into my account ,
Not many online companies would do this hence the 5 star rating ,
25 mars 2026
Avis spontané
The item didn’t fit and they sent a…
The item didn’t fit and they sent a replacement
30 janvier 2026
Avis spontané
Pleased with response from customer…
Pleased with response from customer service, my problem was resolved in a friendly professional way…..
15 mars 2026
Avis spontané
the wrong trousers
was sent the wrong size trousers.only got it sorted after complaining to pay pal.was then sent the right size only to try them on and find that the button on the waist band had no button hole.gave up threw both pairs away.
29 janvier 2026
Avis spontané
Réponse : Vivahl
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@vivahl.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Great shape
I love the design and quality of the jeans I bought. Sizing is not to UK standards so check measurements as I needed 2 sizes larger.
20 mars 2026
Avis spontané
False advertising
False advertising, ordered 2 x shorts in good faith ,then informed order received and would receive in 5 to 7 working days ,waited ,no delivery or information, contacted them after 2 weeks to be told supply issues, waited another week, nothing, so asked for refund which I did eventually receive, will not be back.
You have been warned people
22 janvier 2026
Avis spontané
Réponse : Vivahl
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@vivahl.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Poor quality product with even worse customer service.
Further to my review last week I was requested to provide additional information, which I did on the same day, however once again, this has been ignored and the poor customer service continues. The products are poor quality and the customer service is far worse.
17 mars 2026
Avis spontané
Réponse : Vivahl
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@vivahl.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Absolute con
Absolute con, ordered did not arrive in specified time, contacted vivahl to which I received no reply.
Eventually 3 weeks later a package arrived with one trouser as specified with 8 pockets, the other with only 2 !!!!!!!! and the material is thin and suspect.
I will not use or recommend this company again and if you do so then its at your own risk.
5 janvier 2026
Avis spontané
Réponse : Vivahl
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@vivahl.com . Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Items took 12 days to arrive!
Items took 12 days to arrive!
The quality is average at best!
And tge have NO communication at all- no answers to emails- AVOID IN THE FUTURE!
2 mars 2026
Avis spontané
Réponse : Vivahl
Dear customer, we sincerely apologize for the long 12-day delivery time, the average product quality, and the lack of response to your emails.
Please send your details to our customer service email address: service@vivahl.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Poor responses from their Customer Service
Second time i have used them. First one was eventually sorted, but it was hard. This second order they just send the same response "contact us again in 3-5 days". Its been 10 days since order was placed and no shipment information. I'll be cancelling in 3 days
27 février 2026
Avis spontané
Réponse : Vivahl
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that you have been waiting for a long time without receiving shipment information and only getting repeated automated replies. We fully understand how inconvenient and frustrating this has been for you. Please send your order details to our customer service email address: service@vivahl.com . We will check your order status urgently and provide a proper solution within 24 hours. Thank you for your patience.
Do not be ripped off my this company…
Do not be ripped off my this company and I ordered a pair of trousers that was advertised as fleece lined and waterproof when they arrived no fleece lining and not waterproof the material was that thin and cheap nothing like it was advertised can’t get in touch only by email will not entertain this company anymore
5 février 2026
Avis spontané
Réponse : Vivahl
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@vivahl.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Do not buy from this company they are a…
Do not buy from this company they are a total ripoff
27 janvier 2026
Avis spontané
Réponse : Vivahl
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@vivahl.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
ordered fleece lined trouser
Note to Vivahl - you did not send me what I ordered - I ordered fleece lined waterproof trousers for working in extreme winter conditions - you sent me wafer thin unlined trousers which I wouldn’t even wear in summer. At what point does that constitute a 20% discount or 50% refund which is your latest offer. I’m not the only one caught out here - there are numerous others. I want a full refund as you have failed to send me what I paid for.
22 janvier 2026
Avis spontané
Réponse : Vivahl
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@vivahl.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
ordered fleece lined trouser
ordered fleece lined trouser , trousers arrived no fleece paper thin quality.numerous emails later offered 20 %of next order want a full refund but impossible to get in touch with. NO UK CONTACT NUMBER NO AVAILABLE ADDRESS. Vivahl asked me NOT put it on Facebook. Avoid at all cost.
2 janvier 2026
Avis spontané
Réponse : Vivahl
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@vivahl.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Style and Comfort
Great product, these slim-fit outdoor pants offer both style and comfort.
4 janvier 2026
Excellent Addition to Your Home Tool Kit
This product is an excellent addition for any home tool kit, offering convenience and reliability for your household projects. Enjoy a worry-free purchase with our dependable quality and service.
4 janvier 2026
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