Vivup Avis 

They have initiated a salary sacrifice, however, told the provider of the product that it was not approved so I am due to pay for a product that will not be provided to me due to their miscommunication. There was poor and infrequent updates and no update on expectations around next steps.

I have been trying to receive contact and a solution for 3 days. None of the chat bot options cover my issue and after leaving an urgent "call back" ticket with someone on the phone I received no call back and have been on hold for in excess of 40 minutes to follow up unsucessfully.

I have found that trying to obtain an answer or a solution is met with significant difficulties and barriers.

My issue is seemingly identical to another reviewer around the same time so seems to be evidence of a proven issue/fault.

All seems great on the surface but atrocious when you get down to brass tacks.
I tried to use it for the Cycle 2 Work scheme, Vivup cancelled two separate orders without fully explaining why, only to not tell my employer it had cancelled so I had the money taken anyway.
Then later I bought a Ticketmaster voucher, which was given out with no PIN so it was unusable. I'm still waiting for a reply days after first raising this, and in that time the tickets I wanted have been sold.

I am extremely disappointed with my experience of Vivup.

On 27 September, I arranged two 12-month gym memberships for myself and my husband through my employer’s salary sacrifice scheme, with an agreed start date of 1 November.

Despite placing the order more than five weeks in advance, the entire process has been characterised by delays, a complete lack of proactive communication and the need for me to repeatedly chase for updates.

Concerned that I had heard nothing, I contacted the gym directly shortly before our memberships were due to begin. They confirmed that they had no record of my membership and advised me to wait until the start date.

That date has now passed, and neither of us has received any welcome communication, membership details or instructions enabling us to access the gym.

Meanwhile, my Vivup account states that salary deductions have started, despite the order still showing as “Placed with supplier”.

I have now requested cancellation of both memberships, having completely lost confidence in the service, but have yet to receive a response.

For a company arranging substantial 12-month financial commitments through employers, I find this level of service wholly unacceptable.

I should not have to spend weeks chasing a company simply to receive a service I have signed up and committed to paying for.

An incredibly frustrating experience from start to finish.

I would not recommend Vivup based on my experience.

This is not exaggeration but i received the most caring and very efficient customer service. I had a very complex delivery and i asked help to Jemma and she made my concerns and worries vanished. She helped me from start to finished and she doesnt forget to update me. If i can give her the highest score of 100 out of 10…I will.

Great customer service, and great benefits!

Big thanks to the team, especially Millie, for helping with my order and keeping me updated throughout. Excellent customer service!

There are delays in receiving vouchers. I purchase a voucher, it can take 3 or 4 days to be emailed over to me which is useless when you are standing waiting to make a purchase. Vivup customer service team is very poor with delayed responses. Wish we could change to a better provider.

Great service as usual. Emily will always follow up in a timely way and support.
Very happy indeed. Thank you

Millie was very helpful and even sent me further information via email. Great service!

Very good customer service

The customer support that I received from Andy is very efficient. My inquiry dealt immediately. Thank you and keep up the good work.

Really polite and helpful guy called Andy . He dealt with my issue really well great company and staff thank you Andy

Excellent service.
Quick resolving attitude.
Time efficient.
5 star for the service .

Brilliant team n excellent service always listen to customer’s concerns. 100% recommend

Mariyana responded quickly and was extremely helpful. My problem was sorted easily in no time and was stress free! Thank you!

⭐️⭐️⭐️⭐️⭐️ Excellent service from Vivup! Fantastic customer service, great communication, and always a fast, efficient, and reliable service. I’ve used Vivup on numerous occasions and have always been impressed with the experience. Highly recommended!

Great discounts on gift cards for supermarkets that make it easy to budget on grocery shopping.
Had an issue where the payment wasn't going through and the customer service (from Millie) was fantastic and got the issue resolved!

I would like to commend the Melita for the excellent way she handled my issue.She was professional, attentive, and genuinely committed to finding a solution.

She istened carefully, understood the situation, and took the necessary steps to resolve the matter efficiently and effectively. I was particularly impressed by her communication, patience, and willingness to go the extra mile to ensure the issue was fully addressed.

I am very pleased with the outcome and would highly recommend her services.

The staff support was amazing (Millie) was friendly, very helpful and made the experience which had it's problems acceptable. If not for the staff (Millie) I would have not recommended this to anyone else. Great staff, thank you

I had difficulties logging on and after contacting Vivup, I received a quick response from Mariyana who sorted the problem that afternoon. Great service!