Vivup Avis 

Can’t contact anyone ordered a phone and it got ordered 31st July had no contact since about delivery? Normally it’s the next working day and can’t get hold of anyone to find out so I can make sure I’m home

Does anyone know how to get hold of Vivup?

It is impossible to contact a real person at Vivup whether by phone or email. Their chatbox does not work. There is no way to make a complaint on their website.

I was put through straight away to the relevant department and my call was dealt with extremely quickly and efficiently, thank you to Millie for being patient and very professional. 😊

The lady (Millie) I dealt with was great, she sorted my query quickly and efficiently.
Very good service.

Millie was fantastic, she was super helpful really polite and couldn't do enough to help me. Thank you again.

I need to upload the app constantly, seems to be more often now perkbox took over.
For whole weekend couldn't access the benefits as they wouldn't load, I kept getting a message 'we are unable to load the benefits at the moment please pull the app'..
What is that supposed to mean. The chat bot is useless, kept asking the same question, then referred me to a team member..the contact details even though shows phone symbol, has no phone contact number so you csn actually speak to a human and get a proper response.
I got a I will refer you to someone who can deal with my query from chat bot....meanwhile I unistalled the app and reinstalled it for the seventh time.
Also the gym membership for employees i have to login in again when I am already logged into the app...and I set up fingerprint lock but that doesn't work, you have to reenter password etc to go into other parts of the app which seems crazy , I don't even need to do that on a banking app.

You would have a better chance of speaking to and getting a response from God than this bunch. All they do is tell you to speak to the chatbot who is the worst and most useless chatbot in the world. I am left paying for a tv that hasn’t been delivered. Curry’s won’t help and tell me to contact Vivup who can’t help because the chatbot doesn’t understand what non delivery is. Can you tell I am now beyond frustrated.

I felt really supported by Millie. I had clearly made a mistake but when i sought help, Millie was amazing, patient and supportive. When i didn't hear back about my query again she helped me. I felt stressed about this issue but having someone as helpful as Millie really calmed those anxieties- so thank you. Kindness goes a long way

A bit difficult to get through agent but once connected they were very useful and polite. Thump up for agents, no so great contacting system.

Fast and efficient service. Helpful team.

Very helpful with my enquiry and helped me with my issue.

Millie was so helpful in obtaining the information required. She said she’d keep an die on my order and did! Thankyou

I placed my order on 01/07/26 and have not received the item. I have tried to contact customer services but just get a message saying they are busy and told to phone back later and the line goes dead. I emailed a week ago and have had no response and have also used the chat bot with no luck. I didn’t want to leave a negative review as I have had so many positive experiences before but this feels like my last resort to communicate my issue

Not cheaper at all. This is now the second time I've tried to use Vivup, and once again it's been a waste of time.
This time I looked at the breakdown cover offer. Going directly to the RAC website, the cover was £86 per year. Through the Vivup site, the same cover came to £140 per year because both vehicles were charged at £70 each.
I then tried contacting Vivup to query it. When I called, I got the usual "we're busy at the moment, please call back later" message. I then tried the online chat, only to discover it wasn't a real person. When I asked how to make a complaint, it simply sent me a link back to the website. Clicking the "Contact" button just took me straight back to the AI chat again.
It certainly feels like they don't want people to be able to contact them. They do mention the Ombudsman, but before you can take a complaint there, you first have to make a formal complaint to Vivup—which is difficult when there's no obvious way to do so.
I won't be wasting my time with Vivup again.

I had an excellent experience from start to finish. The team was professional, responsive, and helpful throughout the process. Communication was clear, and everything was completed as promised. I would highly recommend this company and would happily use their services again.

Was dealt with by Millie, very friendly and dealt with my issue promptly and efficiently. Credit to the vivup company. Thank you

I love using it, help to save money and I really appreciate Clare’s help.

I bought an oven which was badly damaged on delivery. Contacted customer care, who immediately took steps to ensure that I received a replacement. Robert kept me up to date on a daily basis and will say, that without his assistance, I would have been lost.

Amazing after sales service from Clare. She went above and beyond to help with faulty products, return and help with new order. Always polite, patient, explains all in detail. An asset to vivup!