Vivup Avis 

5 stars for Millie From Vivup!

She helped with an order that was out of stock for a while and kept in contact until the item was restocked and ready to be shipped.

10/10 customer service

Took abit to get through . But problem was sorted quickly and with a friendly manor

Millie answered no fuss traced my gift card and sent on I was really stressed about this but problem fixed ( only gripe took 5 phone calls from 8am to get to speak to someone!)
She was lovely

Andy is the person I've been in contact with regarding my order
Polite,helpful,professional,
Fantastic service...

The person that assisted me today was totally amazing and very helpful and accommodating five stars

I had a great experience with Vivup while arranging my Cycle to Work order. Cora was incredibly helpful, friendly and responsive throughout the process. She kept me updated, answered my questions clearly and made everything much easier to navigate.

I really appreciated the personal support and excellent customer service. Thank you, Cora! 😊

The issue was resolved fully but the response time was quite slow (over a week).

Emily is the person I spoke to..A professional at her work and despite been frustrated initially, she was able to calmly assist me in resolving my issue..Very polite too.Thank you

I cancelled an order on 2nd August and raised a ticket to Vivup about it. It is now exactly one month later and it still hasn't been processed. I have been trying to get either a call back OR trying to get through to them since the 2nd August and it always either 'We are in a training exercise' or 'We are unable to take your call'. I have emailed and had a response from someone called Robert who either says there is no update or they are looking into it. Deductions have already started for an order I have cancelled. I have emailed a complaint letter which hasn't been acknowledged so I will now need to go through the ombudsman. Ridiculous

fast and efficient service. friendly manner and very helpful. thank you

Millie was very polite and helpful, she assisted with the issue I had in hand with no problem. A polite manner and helpful. A lovely lady to speak too. Thank you Millie.

I still wait for someone to contact me regarding my order, it's already 7 days and no answer what type of company you are with no phone, no chat, no email? I hope my employer will get rid of vivup because they are uselles

Camera had a fault and Panasonic refused to sort other than to pay. Vivup (Cora) checked details and explained we actually had a 2 year warranty! She fixed this for us and arranged a replacement all done very quickly. I can not thank Cora for her help enough. Easy process, great customer service

I have been trying to get to speak to a counsellor for a clinical assessment to start my 6 counseling sessions as part of my employer RAP program. I have called twice a day for a week and there is never anyone available to complete this clinical assessment. This is the worst experience I have had with an EAP.

As a new person joining Vivup, I was pleasantly surprised with the excellent friendly and efficient customer service I received from Mariyana. I initially tried to use the AI web agent, but I didn't find this very helpful because the categories did not relate to my issue and there was no 'other' category. Luckily I found an email address (always better to go to an actual person) and they responded quickly and consistently. Mariyana understood my issue and resolved it successfully. I didn't have to keep explaining my issue to loads of different people. Now I have full access to the system, I am enjoying browsing what I could buy on the salary sacrifice scheme.

Very disappointed with vivup customer support. I am locked out of my account and contacted them to unlock the account but have been told to contact my employer. Multiple phonecalls to my emplyer later and I've been bounced back between employer and vivup and I still can't get onto my account and vivup now have an automated phone message to say they are very busy and to call back later. A simple login issue should be easy to fix but the customer service team have been completely unhelpful

Raised a complaint by e mail and have had zero feedback . Their website is atrocious, going round in circles with the complaint link leading to an AI chatbot that offers limited functionality and just points to posted articles - how is that supposed to work when you have a specific complaint to get resolved? Worst website to navigate ever experienced

This Company has been less than helpful to me having purchased an acer laptop.This stopped working completely after just 6 months .They told me to take it to currys where it would be repaired.When it was taken to currys they said it would be delivered back to my home address,I Then got a phone call from currys informing me that i had taken the wrong laptop i had not, Any how it was the start of a nightmare with currys and viv-up .I Was told viv-up had spoken to them and arranged for my laptop to be delivered back to my home address once it was fixed.This was not what happened after 25 emails to viv-up i am still waiting on my laptop and it has not been delivered back.This is not great customer service and i am left still paying for something that broke and i do not have avoid this company.

Feel like I’ve been scammed! I ordered an iPad on July 9th. I had no email confirmation of my order. I’ve had no email about shipping. The portal says my order was placed with supplier on July 9th and is awaiting shipping details. It is IMPOSSIBLE to get hold of customer service via phone and chatbot, IMPOSSIBLE. And now the portal will not allow me to cancel the order! It has completely blocked me from the “cancel order” section of the page. I emailed customer service 9 days ago - no reply. I’ve called countless times, impossible to get through. Yet they’ve already taken the first payment from my paycheque. Vivup, what kind of customer experience is this?! Appalling.

For the second time, Vivup has withdrawn money at the end on contract against my instructions.

The first time, it was reimbursed but despite replying to their email with the my instructions, over £400 was still withdrawn against my wishes.

I have emailed them twice over a matter of weeks: nae reply.

It is disapointing this occurs. I imagine there are 100s of people who do not realise this and Vivup makes a considerable profit from.