This is not exaggeration but i received the most caring and very efficient customer service. I had a very complex delivery and i asked help to Jemma and she made my concerns and worries vanished. She... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Millie has been an exceptional help and support with my issue. she is friendly, approachable and a problem solver Every workplace needs a Millie
Camera had a fault and Panasonic refused to sort other than to pay. Vivup (Cora) checked details and explained we actually had a 2 year warranty! She fixed this for us and arranged a replacement all d... Voir plus
I felt really supported by Millie. I had clearly made a mistake but when i sought help, Millie was amazing, patient and supportive. When i didn't hear back about my query again she helped me. I felt s... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
To us, nothing matters more than a happy workplace. We believe that’s what makes us the experts in creating them. For 20 years +, we’ve been providing world-class health and wellbeing benefits to employees in both the public and private sectors. So far, we’re delighted to have made more than 2.2 million employees feel more valued, supported and rewarded at work.
Coordonnées de contact
4,6
Excellent
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 30 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very professional service
Very professional service. Was always willing to go the extra mile. Special thanks to Millie who was superb
15 avril 2026
Avis spontané
Réponse de Vivup
Thank you for your 5* review. We will pass your praise to Millie.
Fabulous service
Fabulous service, had a faulty item, struggled to get the manufacturer to advise, contacted Vivup who had initially supplied it and they arranged a replacement without delay.
15 avril 2026
Avis spontané
Réponse de Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
vivup customer service
Clare at vivup was a great help finding the game i ordered and chasing up on why it was not sent by the suppliers 10 out of 10 for customer service from Clare R 😁
15 avril 2026
Avis spontané
Réponse de Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Spoke to Rachael at Vivup
Spoke to Rachael at Vivup, who explained everything about my account in detail. Very helpful, knowledgeable and friendly.
Thank you
15 avril 2026
Avis spontané
Réponse de Vivup
Thank you for your 5* review, we are so glad Rachael was able help you with your account. We will pass on your kind words.
Brilliant help and service everything…
Brilliant help and service everything resolved smoothly and quick thank you
13 avril 2026
Avis spontané
Réponse de Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
professional ,very friendly and…
professional ,very friendly and helpfull..thankyou
26 novembre 2025
Avis spontané
Réponse de Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Fantastic company that my work use to…
Fantastic company that my work use to offer rewards and the staff are amazing. Thanks
4 décembre 2025
Avis spontané
Réponse de Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Had a minor issue which Millie resolved…
Had a minor issue which Millie resolved very quickly and kept me fully informed throughout.
12 janvier 2026
Avis spontané
Réponse de Vivup
Thank you for your 5* review, we are so glad your issues are now resolved.
The Lady who dealt with my query…
The Lady who dealt with my query (Claire) was polite, professional and very helpful. She was a star! Resolved my problem.
17 décembre 2025
Avis spontané
Réponse de Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
I recently contacted Rachael
I recently contacted Rachael, as i completely forgot how to cash out my rewards on Vivup. She was so helpful, she provided me a step by step guide which i applied and the issue was resolved immediately. Now am off to the shops to spend my cash. lol
14 janvier 2026
Avis spontané
Réponse de Vivup
Thank you for your 5* review and so happy you now have your vouchers. We shall pass on your kind words to Rachael, happy shopping!
Rachael was extremely helpful when i…
Rachael was extremely helpful when i entered my email incorrectly on a gift card. She helped me clear this up in a day.
7 août 2025
Avis spontané
Réponse de Vivup
Thank you for your 5* review, I will pass on your lovely feedback to Rachael.
Réponse de Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Helpful & Professional
Really friendly, helpful solution to my query. Resolved quickly and efficiently. Claire was great to deal with. Great customer service thank you.
14 avril 2026
Avis spontané
Réponse de Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Asa was so helpful when my first option…
Asa was so helpful when my first option was out of stock. Great service
13 avril 2026
Avis spontané
Réponse de Vivup
Thank you for taking time to give Vivup a 5* review. I shall pass your nice words to Asa.
Customer’s service
I have ordered an item but the item however was faulty, so i have reported it back to vivup, mark, on the otherhand who responded to the matter urgently, and had guided me althroughout the process and everything went smoothly, topnotch customer’s service!
2 avril 2026
Avis spontané
Réponse de Vivup
Sorry to hear your item arrived faulty, however I am glad Mark got this sorted quickly for you!
Great customer service from Millie who…
Great customer service from Millie who explained things beautifully
13 avril 2026
Avis spontané
Réponse de Vivup
Thank you for taking your time to leave such a lovely 5* review. I will pass your lovely words to Millie.
Really quick and helpful support from…
Really quick and helpful support from Clare who got our issue resolved in no time!
13 avril 2026
Avis spontané
Réponse de Vivup
Thank you for your lovely comments regarding the service you have received from Clare, I will pass on your lovely comments!
The CS team were excellent when…
The CS team were excellent when responding calls from customers
30 mars 2026
Avis spontané
Réponse de Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Great company for easy savings
I have been using Vivid for a few years as a perk of a company I work for. The discounts have been really helpful at times - particularly AirBnB and Ikea. Both have saved significant amounts of money.
I recently contacted customer service after having an issue with purchasing a gift card. The issue was resolved quickly and the communication was excellent.
9 avril 2026
Avis spontané
Réponse de Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
Very efficient and good service
6 avril 2026
Avis spontané
Réponse de Vivup
Thank you for taking the time to leave us a 5* review we really appreciate it!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.