Vivup Avis 

Quick response and very, very helpful.

I rang for customer support. Excellent service. Friendly, knowledgeable lady that I spoke to. She resolved the issue whilst I was on the phone and was very patient with me. It's good to get accessible, friendly and easy support when needed. Thanks again

Claire was extremely helpful.
Advised me & clarified my issue.
Explained the reason to me in clear terms.
Was very polite & chatty.
Thank you for your assistance.

I required some information on how to receive a refund of monies deducted form my wages that needed to be refunded to me. I chatted to "Mark" simple email. He explained the process about what he was required to do to get my wage deduction back and he did it.No qualms or quibbles .All done efficiently and no fuss.

Very helpful staff member Mark dealt with problems I had (x2) excellent each time and prompt with it. Thank you Mark! I was pulling my hair out with the manufacturer but he sorted it very quickly ⭐️⭐️⭐️⭐️⭐️

Very helpful and courteous. Stayed with me until problem sorted and didn't rush me.

Excellent customer service. Solution was reached very quickly and I was delighted with the service from Millie!

Spoke very polite and clearly guided me the right way on how to solve my problem

Rachel was amazing! Great customer service - thank you

Massive thanks to Mark in customer services who change the planned delivery of my item. Mark was very quick to respond to all questions/queries and sort the issue for me with no issues.
Great customer service Mark, Thankyou

Having retired on April 11th, I no longer had access to my work emails, meaning that my voucher was not accessible to me. Spoke to my regional office who in turn spoke with Rachael (VivUp) and problem was resolved and I now have my voucher. Having looked through all the options where I can spend it, I have never seen so many choices. Thank you

The aftersales support was very good from Vivup and ther website for the CTW scheme was very user friendly too. I felt the bike shop who sourced the bike really let them down due to the technical issues involved with the product.

Really bad experience.
Tried to have the cinema discount but couldn't as the cinema companies such as Showcase, Odion, Cine .... said that there were no conection (or error in connecting) with VIVUP server.
This is not the first time it happends and at this point, I think VIVUP is giving FALSE DISCOUNT PUBLICITY

I tried to contact VIVUP and the only option was to send amessage to "this machine" that has some options that you can choose but none applied to the problem I had and so, no resolution at all.

Patricia Duarte

Mark was very helpful, kept me updated that they was chasing my enquiry and manged to sort cancellation

Great customer service and very helpful

Thanks

I had trouble with a hoover purchased Mark ensured the old hoover was picked up, a new one was sent, and all this happened easily and within the week. Even though I trouble with the actual suppler Mark took over and sorted this out. Thanks again

Really good service from start to finish from Mark at Vivup and the HR team where I work, simple system to use and happy with my purchases, with an issue resolved quickly for me by Mark.

Customer service provided by Mark was excellent. Kept me informed every step of the way regarding returning an expensive item.

Jill in customer support was amazing and helped me get my account set up correctly when my organisation changed our email address. She went above and beyond and I was very thankful.

To Asa who assisted me in my order cancellation, I cant thank you enough. So courteous and always keeps me updated. Keep up the good work! Thank you very much.

Brilliant vivup! Easy am fast delivery! Customers service top !