Where do I start! We have tried to have our hire car replaced and have been given 3 collection and replacement dates, but on each occasion no-one has turned up. We have called and asked for an expla... Voir plus
L'entreprise a répondu
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Where do I start! We have tried to have our hire car replaced and have been given 3 collection and replacement dates, but on each occasion no-one has turned up. We have called and asked for an expla... Voir plus
L'entreprise a répondu
Just had a Suzuki Swift courtesy car dropped off by Jeff and Roger. Both of them were extremely professional and helpful. They also did us a huge favour by dropping the car off on Thursday (...after o... Voir plus
Had a courtesy car delivered as cover while mine was repaired following an accident. Vmobility arrived when they said they would and the car was an equivalent size to mine. Ben who delivered the car w... Voir plus
This review is solely for the fleet driver of my hire vehicle - he honestly gave a first class handover and collection from start to finish. Polite, friendly, informative and just simply a caring gent... Voir plus
vMobility provides mobility answers for insurers, brokers, and fleet providers. We provide: -Mobility Management Services. Our B2B mobility management mobility services combines cutting-edge technology with great service. We specialize in providing mobility solutions to insurers, brokers and fleet providers. Partnering with us provides your business with seamless mobility management with total peace of mind. - Vehicle Coverage: We cover all vehicles. With access to a national network of hire car suppliers and approved repair centres we offer mobility solutions for every type of vehicle. - Service Excellence: We provide class leading service. Experience our pioneering mobility management mobility service, which combines proprietary technology with exceptional customer care for swift recovery after accidents. From roadside assistance to insurance claims, we define industry standards for uninterrupted mobility.
2010 The Crescent, Solihull Parkway, Birmingham Business Park, B37 7YS, Birmingham, Royaume-Uni
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Darren Lewis delivered my courtesy car for me. He was polite and professional he communicated with me to allow me notice of his arrival. Very nice gentleman
Jeff Joseph was so kind, I had a serious accident the day before and was very nervous. But he was calm and showed me the car. I am grateful for his kindness.
Jeff delivered a very clean car to me on time and was very happy to go round the car with me to check all was good which made the hand over nice and easy.
Jeff was really friendly and polite and he explained the process in full. The car is very high quality and clean throughout. Jeff walked me thorough a check of the vehicles condition and milage before hand over. Very pleasant and stress free experience.
Jeff Joseph is nice and polite and also give me all information about what i need to know thank you jeff
Bad company can not be bothered a company that doesn’t return calls doesn’t do what is said doesn’t care at all avoid them you will thank me DO NOT USE THIS CROUD OF RUBBISH

Réponse de vMobility Group
Jeff was excellent. He arrived when he said he would, was clear on his explanations of service and was polite and respectful.
Darren kept me up to date and was a pleasure to deal with
Jeff came to pick up a vehicle and drop another vehicle off. He was a pleasant guy. Had good customer service and was very informative.
Ben Stephens was excellent from start to finish. He kept me updated throughout his delivery journey and explainrd all the necessary details on hand over. A super professional
Used this company via insurance as a bus had crashed into me. V Mobility were very helpful in explaining the whole process & were easy to get hold of when needed to.
I can’t fault them at all
This review is for the driver who delivered my car. Thank you Darren. In the morning at 10:30 he texted me that between 12:00 and 13:00 he would arrive at our address, a little after 12 o'clock he arrived. A very respectful man. Thank you Darren, all the best!
Darren Lewis was very polite and helpful with the signing over of the car, pointed out a couple of defects with the vehicle before dropping off which is much appreciated.
Thanks
Darren provided great customer service, thank you
Very poor experience with vMobility Group.
They failed to engage with a legitimate dispute and instead tried to charge me for a PCN incurred by their own third-party delivery driver, even though I was not the driver or in control of the vehicle.
This relates to reference VMG-54949 (PCN IO42546226).
Rather than correcting their records, they defaulted to adding a £40 + VAT administration fee with no meaningful response. No accountability, no proper customer service — just automated charges. Proceed with caution

Réponse de vMobility Group
Reliably on time very helpful explained everything in detail extremely reassuring talked clearly whilst explaining details thank you 🤩
Excellent service from company overall.
Roger who dropped went above and beyond keeping me regularly updated from Friday last week with eta.
5🌟
what an absolute shower to deal with lazy and unhelpful with the hit of scam to sell data
when processing a when not at fault

Réponse de vMobility Group
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