sopp+sopp Avis 

Very helpful and personable staff colleague called Dan who was knowledgeable, informative, patient and provided plenty of opportunities for myself and my husband to ask questions.

I was genuinely impressed by the service I received. Joel who I spoke to on the phone was exceptionally polite, friendly and helpful. He took the time to explain everything clearly, answered my questions and made the whole process feel straightforward and stress-free.

It’s sadly quite rare these days to receive such a high standard of customer service, and it really stood out. It was an absolute pleasure to deal with someone who was so professional, patient and genuinely helpful.

Credit where credit is due – an excellent experience from start to finish. Thank you!

A Different Kind of Review – Sopp + Sopp

A slightly different review for Sopp + Sopp, as mine is based on my experience as a job applicant rather than a customer.

I recently had the pleasure of attending a few interviews with Sopp + Sopp, and I can honestly say what a lovely experience it was from start to finish.

A special thank you to George, Amanda and Darcie, who made the whole process feel so smooth, relaxed and welcoming. It was genuinely lovely speaking with them all, and they made me feel comfortable throughout every stage.

I think the people who work for a company say a lot about its culture, and the professionalism, kindness and approachable nature of everyone I spoke to really stood out to me. It gave me such a positive impression of the company and the values it represents.

Having also read other reviews on here, it seems that this same friendly and professional approach extends to the way they treat their customers and handle their claims.

I would happily recommend Sopp + Sopp to anyone looking for a new career opportunity or needing support with a claim. It has been a genuinely positive experience, and I think the team deserves recognition for the way they represent the company. ⭐

Joel was extremely professional and made everything very easy to understand.

Ruth was clear and informative and extremely helpful

Clearance and professional resolution following the accident.
Excellent.

Daniel was very professional and the customer service was excellent.

Dan was really good at assuring me that my car damage will be sorted and provided contact details, he walked through the process and was very helpful!

Spoke to Joel on the phone very helpful, polite and understanding, dealt with the issue

Avoid this company, will promise you a like for like vehicle replacement whilst your car is repaired. Like for like for my Porsche Cayenne hybrid se platinum was a Ford Kuga, go with any other accident company as in the past have always received like for like, they will provide you a bottom of the barrel vehicle for a prestige car.

So far the process was smooth. Joel was very helpful and I received all the information needed.

Dan was friendly and patient. It definitely made dealing with a minor accident easier.

Dan was professional, and explained clearly what their role is and what I needed to expect . He was patient . Our conversation was reassuring to me as it is the first time I had been in this situation before and did not know what to do or expect .

Joel was so lovely and explained everything to me.

Dishonest company, avoid at all costs.

My experience with Sopp & Sopp has been incredibly disappointing from start to finish.

My van was reversed into by a Waitrose van, causing damage to the bodywork. Sopp & Sopp are Waitrose’s assigned insurance company, so the claim was passed over to them.

After waiting several days without hearing anything, I contacted the repair company my van was supposed to be going to. They told me Sopp & Sopp would be arranging for the van to be collected. When I then contacted Sopp & Sopp, I was told the garage would be arranging the collection instead. It quickly became clear that neither side seemed to know what the other was doing, and nothing had actually been arranged.

The van was eventually collected a week after the incident. I then heard nothing for several days. After chasing both the garage and Sopp & Sopp again, I was told they were waiting for the van to be inspected before deciding what needed to be done.
A rental van was eventually arranged, although I had to specifically request a damage waiver form to make sure I wouldn't be held responsible for any damage that occurred while I had it. If you're in a similar situation, I would strongly recommend checking this has been arranged before taking the vehicle.

After several more phone calls and a lot of chasing, I finally got my van back three weeks after the original incident.
Unfortunately, the problems didn't end there. As soon as I drove the van, I noticed a knocking noise that definitely wasn't there before the accident. The noise was particularly noticeable when turning the steering wheel to the left, which is also the side where the impact occurred.

I contacted Sopp & Sopp and took the van to a local branch of the repair company. They agreed that they could hear the noise, although they couldn't determine what was causing it. The van was then sent back to the original repairers for further investigation, where it has now been for another two weeks.
I've since received an email stating that they are "unable to accept the knocking noise is relating to the repair or the incident", following a review by a senior engineer. I've now been told to take the van to a dealership to have it assessed and repaired myself, with the promise that I will be reimbursed if it's determined that the problem was caused by the incident. Update: I took the van to an official dealer who said there’s a chance the knocking is from the impact - when they were told this, Sopp and Sopp spoke to their head engineer who said that it definitely isn’t. In my opinion, a conflict of interest and biased finding. I spent £144 of my own money getting a diagnostic done, only for it to be overruled by Sopp and Sopp’s engineer. A waste of yet more time, and this time money too.

Given everything I've experienced so far, I have very little confidence that this issue will be resolved in a fair and unbiased manner. The knocking noise simply wasn't there before the accident, and it seems an extraordinary coincidence that it appeared immediately afterwards, particularly when it's coming from the same side of the vehicle that was involved in the impact. It's now 6 weeks since the incident and I'm left in a position where they seem to have washed their hands of it and given a 'well it's up to you now' attitude.

The entire process has been unnecessarily long, poorly coordinated and incredibly frustrating. I've spent a huge amount of time chasing people for updates and trying to get different parties to communicate with each other.

Based on my experience, I would avoid Sopp & Sopp if at all possible. One star feels generous.

It really feels like they know there's not much you can do to challenge them, and they have all the power in the dynamic. I suspect their employees are on commission to encourage them to deny claims and exhaust the process.

Corporate greed masquerading as a legitimate insurance company. I'm left with a van with an issue that wasn't there before it got sent for repair, them denying any responsibility, and a potential bill that could run into the thousands to get it diagnosed and fixed. Disgraceful.

Great service spoke to Dan put my mind at rest from the first call can’t ask for a better service

Spoke to Joel
Was really helpful and friendly
Answered any questions

Ruth was brilliant and quick at resolving my issues she explained everything well and made sure I understood what was happening, great customer service

Joel as a human being, the way he is, his very accurate attention to details, his knowledges about the matter.
I hope you have more people like Joel

Great customer service, quick, informative and friendly.