sopp+sopp Avis 

I would like to provide some positive feedback about Joel, who contacted me regarding the damage to my car caused by a TfL London bus.

Joel explained all the possible options available to me for having my car repaired, as well as the arrangements for a replacement car while mine is being repaired. He was very clear, professional and easy to understand.

I also really appreciated his positive attitude and good energy throughout the conversation. He made what could have been a stressful situation feel much easier and gave me confidence that the matter could be dealt with properly.

Thank you, Joel, for your help and for taking the time to explain everything so clearly.
Stef:)

No help what so ever. Their driver crashed in to my parked bike and it’s taking them over a month to access the damages. Scammers no help what so ever. When confronted about why they are taking so long they hang up the phone. Scum bag company.

Very helpful, very honest and very efficient. Thank you Joel!

Joel was very helpful and efficient with a very pleasant manner.

Really helpful and informative service from start to finish. Joel took the time to go through all the necessary information with me, explained everything clearly, and made the whole car insurance claim process straightforward and stress-free. Very professional, friendly and patient. Would definitely recommend!

Joel was very reassuring and explained everything incredibly well. He was also compassionate and put me at ease. I’m ND on top of currently having a massive flare up of my chronic illness which was made worse by the incident this morning, but Joel honestly turned this around. Thank you!

Very helpful service

The first email I received was clearly a standard, generic response. What made matters worse was how quickly the second letter arrived after I replied. Given the time frame, it would have been virtually impossible for them to have carried out all the actions they had requested in their first email.
The whole process felt poorly handled, inconsistent and lacking in any meaningful attention to detail. The speed of the response simply made the situation even more frustrating and undermined any confidence that the matter had actually been properly considered.
Shambolic, to say the least.

Spoke to Dan really polite and helpful what more can I say

Very informative to all questions asked

The staff member was very polite, explained everything clearly, and answered all my questions.

friendly and clear caller. helpful level of info and I liked that I was given options, like hearing or recieving data small print, sending photos etc. felt like Dan understood that I had been inconvenienced by ocado and was trying to help. much better than other experiences when you feel like you're doing all the work for the 'service provider'

Very straightforward,easy to understand,Dan was very helpful

Courteous, speedy response and very helpful.

When ever I spoke to a person I had an ok experience, but your Bot called Robin nearly drove me mad. Also on Monday 10th August I called nine times and was cut off while on hold. Also those frustration levels on top of my car being bashed into was too much to handle that day. Awful. Your systems not working correctly was unfathomable. The time I spent trying to get through prevented me from being able to focus on working from home or my Mum who has just had a fall. I feel very cross about it. The people I spoke to were fine, but the hold function cut me off.

Really quick contact after the accident. The staff on the other end of the line was very helpful and friendly. Good customer service!

Daniel (Dan) was very friendly with excellent telephone manner and made me feel at ease. He discussed our issue professionally and reassured me the damage to my car would be rectified at no cost to myself. I have to say this was a very welcome response after a stressful morning.

The agent i spoke to was very helpful reassuring and very polite

Dan gave me a call after another vehicle hit my parked car, was very helpful and reassured me about the process for repairs etc

Dan was super friendly and helpful. Very knowledgeable and trustworthy.