sopp+sopp Avis 

It was helpful and details were explained.

Excellent service.

Joel couldn't have been more helpful. Went through the process and made it as simple as possible, also answered all the questions I had to put me at ease with the whole process!

Very helpful and supportive

Joel was extremely helpful and concise with his information. Thank you for a good customer journey Joel!

Very clear information given through out the telephone conversation

Dan was very helpful. He explained all the options clearly and help me make an informed decision that suits my personal circumstances. Thank you

Joel was very efficient and informative

Dan was very nice to me and thorough with the information I required. He was very professional but also friendly. Great guy.

Attentive and thorough process explained well with all questions answered in detail

Grant was great , listened and then solved the issue in great time

Joel was who i spoke with,he was very professional.Excellent customer service,extremely helpful and a credit to your company.

Joel was great at explaining everything and going through the process he was super helpful

Joel and his dog Frank were very helpful. Customer service was excellent.

Definitely would recommend him to fix any issues anyone has

Joel was very clear and informative of the whole process. All questions i had were answered with a clear understanding of what the next steps would be. After the phone call i felt reassured that the matter was being dealt with efficiently and professionally. Thank you Joel!!!

Joel dealt with my claim. He made what is usually a stressful experience enjoyable. His interpersonal skills are exactly what someone in his role needs to manage difficult and sometimes contentious situations. It was a pleasure dealing with him.

I must say their communication is good and their staff are polite on the phone. They respond to emails promptly and it wasn't too difficult to reach them on the phone.

Based on the reviews, I really didn't trust the repairs would be done well so used an Audi approved repairer which had been highly recommended to me. I had to wait for about a week for Sopp and Sopp to approve the repairs which wasn't too bad.

They did also arrange for a courtesy car which was provided via V Mobility. V Mobility terms refer to an excess of £750 or £1000 and when I complained about this to Sopp and Sopp, they agreed to waive the excess which was good. I also didn't think the courtesy car being offered was a like for my car and they agreed to move me to the category above.

I could have gone via my insurance, but using Sopp and Sopp helped me avoid the headache of trying to get my excess back from Morrisons whose driver had damaged my car. Overall, pleasantly surprised about my experience with Sopp and Sopp.

We had a great experience and great support, in particular from Joel who did a great job for us! We would highly reccomend.

Spoke to Daniel (Dan) about a car damage claim with Ocado. He went through the process with patience and coherence which made the whole phone call very easy to follow. Thanks

Very helpful, friendly customer service. Process of car repair service explained clearly & in detail.

Called us an hour after accident with our options, helpful, clear and understood process.