Vorsprung  Avis 

Very impress with vorsprung help line. I got responses very quickly. Specialy I would like to mention Angus he was very helpful throughout the process. He is very knowledgeable, polite and patience guy. 10/10 for him.

Whilst the unit is good value the set up procedure is awful. Everything should work off the one app - but you need great patience to make changes and complete the set up. Fortunately the help back up is good ---- but it needs to be!!!
Wouldn't buy again.

Explanation on how to connect to powerverse was perfect from the help centre. Friendly and patient.

I have been using the unit for a while with no issues, however had my 1st connection problem which was sorted out immediately by customer service. The communication is helpful. Happy I choose this company.

Lovely unit, set up instructions need clarification on Wi-fi connection. Make sure you follow the email set up instructions to the letter on the Z Tool app. Your broadband User name & password are needed in the setup in the Z-Tool app, the issue with completing wi-fi connection was the app asking for ID code & password on the final page . I kept putting in the broadbands name & password. I should have used the Uid & password that are printed on a dark blue laminated card that comes with the charger pack. If that was made clearer it is relatively easy to set up. After initial connection you need to set up on the Powerverse app. Fairly straight forward once you have attained wi-fi on the Z Tool first.
Regards the unit (untethered)
Robust , compact, stylish charger. Good entry & connection terminal access. Socket on the side so not protruding & unlikely to get knocked or broken. The front clip on cover is easy to remove once you know how. Use the orange plastic insrertion tool & slip it into the small gap on the r/h side of the cover. Push it in 10mm and slide it upwards all the way, the cover will pop off exposing the cover screws so you can gain access to the inside. Over all a good unit. Hope it will give many years service.
Don't forget the blue card ID & password.

After a change of broadband supplier I was unable to connect Monta charge app to mobile & Vorsprung charger for over a week. Customer service talked me through as I could definitely not have done it on my own!! Thank you, excellent service 👏

Easy to use. The installer had no difficulty. Happy with the product

The guy on the phone support took all the time and guided me to set the charger to suit my needs and explained in details, apart from test the answer the the call promptly .

Just had this unit installed and certificated by our electrical contractor and put my wife's ev on first charge which worked perfectly.
Only comment the electrician made was that the front cover had been screwed on far too tightly and he had some difficulty removing it to make his connections. You may wish to consider if it is actually necessary to overtighten during assembly. Very Happy with the product

Installed for a customer who had MG ev. Product is of good quality, but good do with a few design and app changes.
1) Front cover is too difficult to prise off to gain access to the 8 screws holding access cover.
2) Mains cable connection is too far back in unit, making mains connection fiddly
3) App is impossible to connect and use, even with customer service helping.
4) Customer can only use it without app.
A good product with flaws.

Really great product. The helpdesk (Angus) resolved any issue I had. (Operator error 🙈

Customer support were brilliant, very patient.

I have had an ongoing issue with my Vorsprung EV charger since purchasing it so finally contacted the customer service and spoke with a tech chap Angus who was superb. He talked me step by step how to rest the system and set it up from scratch. Angus was very professional understanding and helpful I would fully recommend him.
Great service thankyou

I was having all sorts of problems with my newly installed device, and customer support helped with the problem straight away after I called them on WhatsApp.

Your representative Angus! He very patiently took us through having to get our EV charger back on line following an unwanted change of broadband supplier. We could not have done this without his guidance. Really great customer service that couldn’t be bettered. Until the change of broadband supplier our Vorsprung charger has worked perfectly. Thanks to all concerned…. Especially Angus. Sincerely, Martin and Christine Barnett

Outstanding service, very patient and professional

Very helpful customer support i appreciate them the way they make it so easy to setup app quick response thanks

Spoke with a technician on the phone. He was very patient, very helpful and very understanding.
He identified the problem and help me to resolve the issue.
My charger is now up and running.
Great service

Be careful charger I installed has no built in load monitoring device , compulsory in the UK , have to purchase a separate DLB box and enclosure £100 extra plus installation fee

I was struggling for a while with connecting to the Monta app.

After one phone call, everything was sorted and schedule charging could take place.

Perfect customer service.

Thanks again.