Vorsprung  Avis 

Service received from Anup in support was superb. A pleasure to both buy from and deal also with this company

Bought a EV charger from these guys , excellent and the after sales if also excellent , fast reply , videos for setup can't ask for anymore . 5 star

I had a question on one of their products so I availed of their WhatsApp option for contacting them. They responded to me within minutes and stuck with me until I had all the information I needed.
Great customer service and I would thoroughly recommend them.

The chargers are not compatible with Octopus energy.

When I returned the item (within 14 days) and unused/opened, they attempted to charge return delivery and a restocking fee. Both of which are not allowed under the consumers rights act 2015 distance selling regulations. After clarifying this, they provided a paid return label but still charged the restocking fee despite me being clear they should not be doing this. The cost may be small, but the implications are massive.

I am so glad I didn’t have any bigger problems as if they are willing to avoid consumer rights so easily, how do you think they would be when you face a problem like a faulty charger?

I don’t trust this company and won’t buy from them again. There is a reason their chargers are on the cheaper side.

I had a question about in built RCDs within vorsprung chargers and was answered within 5 minutes

Excellent Company, spoke on live chat to Anup. Asked questions and got a reply instantly. Simple, straightforward no nonsense answers.
Would highly recommend this company!

I bought the Vorsprung screen extender last may and have recently changed my laptop. Customer Services were amazing in helping me to connect the new computer. 5 stars not only for sorting it out but explaining it clearly and in a way I could understand. THANK YOU VORSPRUNG. Samantha Debenham

This company took payment for a product that they claimed was in stock but wasnt, and now claim that their courier will take 10 days to deliver, lying, and useless, do NOT use.

My Vorsprung charger is alright apart from when I set the charge time from midnight to 5am it never turns on so I wake up in the morning every time with no miles. Only works when you set at 11pm to 5am which costs me an out at very high rate.

Always quick at coming back via WhatsApp

So far so good...

Tried to order a charger from Vorsprung that appeared to be out of stock so opted for a different option. Messaged the customer service team on WhatsApp and they informed me it wasn't out of stock (appears to be an issue with my Web browser) and they have changed my order to the original EV charger I wanted! Great customer service so far, let's hope the charging experience matches when it arrives!

Over 4 weeks ago, I placed an order that I still have not received. When I contacted the courier "Enri" for an update, they informed me that the item had been lost in their system. After I provided the details to Vorsprung, they claimed my email looked "dodgy" and refused to issue a refund until I received the item. They stated I would then need approval from their management team for a refund, at which point they would provide a shipping label - but I would have to cover the return costs myself. It's now been 5 weeks, and I'm out £350 with no charger and no effort from the company to reimburse me. I strongly advise avoiding this business.

The customer service was very helpful and quick and gave extremely good advice

Updating the review I posted earlier last month about my vorsprung charger not working any way I had another company fit a new charger and when they took the vorsprung charger off the wall they found that the wires had melted inside the charger and they said that I was very lucky that the charger did not set on fire as there was no internal breaker and power was still being fed to the charger very dangerous. I told and sent photos to vorsprung who rang me saying that they would reimburse me but since then I have heard nothing from them and do not believe that I ever will. They do not want to give money back even though the charger was only 7 months old and also they were trying to get me to remove my previous post but I believe it’s my duty to protect people out there

I like this amazing Charger, it's really very fast in Charging. Installer said it was very easy to Install.

Bought 2 chargers, an amazing steal and the quality was incredible!

Happy to answer urgent text help on Saturday and Sunday. Took a while to sort and I think Vorsprung could take a little time to expand their videos. They refer to the Vorsprung app which is now not available (use Smart Life) and the reset video doesn’t tell you to delete the EV from every device you previously used to connect.

EV charger arrived on time . The instruction booklet was worse than useless! Had call company to sort it out . Simple instructions on getting EV charger working would have been great.

Brought a vorsprung dark star ev charger worked fine for 7 months then suddenly stopped charging. I contacted vorsprung and they said I have to return it to be repaired so they said that I have to pay an electrician to disconnect it send it off when it comes back I have to pay an electrician again to have it reconnected. If anyone is going to buy an ev charger I would pay a bit extra and go elsewhere these people do not care if it stops working it just costs you more and they do not care.