Vorsprung  Avis 

The pattern of an EV Charger that does NOT function at a set time - to coincide with an electricity supplier’s off-peak rate - is a recurring theme. I have used both the Smart Life and Vorsprung apps; neither app is able to deliver a scheduled charge . The email correspondence has been supportive, but clearly the fault lies with the Vorsprung charger.
It is NOT acceptable for Vorsprung to impose their concept of a “solution” that leaves customers without a charger AND expected to pay for the fitting of a new piece of equipment.
This needs a comprehensive and thorough set of actions by the company that is designed around care of the customer.
The advertised cost of the charger is now noticeably less than the price that I paid in April - a further irritating reminder of being taken for granted…

It is neither acceptable nor reasonable that to access the period of reduced charge for electricity, one is obliged to set an alarm to wake one up in the early hours of the morning.

Very quick response to my question, and really helpful. thanks

I bought a Cyber Pro EV charger in February. As instructed, I initially tried controlling it via the SmartLife App but it failed to function on the "Set Time" setting which is really the only function I need to set it to my cheap rate period between 1 and 6 am. The customer support, both phone and email has tried to be helpful. At their suggestion, I installed the Tuya app but that didn't work on the Set Time function either. I waited for an update but that failed to fix it. Now, having admitted that this is a common fault and not fixable, I am being told that I must change to a tethered unit which doesn't have the fault. After several calls and emails, Vorsprung sent the new unit which I installed AT MY EXPENSE! Now, the main issue is the clunkiness of the App which effectively requires re-setting through a long process every time you want to charge your vehicle. Not at all user-friendly, but just about workable.

I brought the Vorsprung Nano as I wanted a simple and small charger.
Delivery was efficient and quick and the customer service has been exceptional. I had a few technical questions which I asked out of normal working hours via the ‘contact us’ email address. To my surprise I received almost instant replies.
I would highly recommend Vorsprung.

Great customer service from their representative.

I had some doubts while buying an EV Charger. Angus over the call helped me out and resolved all my doubts. Very happy with the product. Highly recommended and genuine.

I purchased a secondhand adaptor made by this company however it was faulty. I raised some queries with the company however they were unwilling to give any assistance. Although I accept that warranties are non-transferable, they would not even look at it to give advice even if I covered the cost. So beware, if out of warranty you are on your own and they are not interested in supporting their products, even at the owner's expense unless purchased directly from the website.

Update: Good to see that Vorsprung have confirmed my point that they are not able to repair items that are out of warranty. It is kind of them to think of me not incurring unnecessary expense however I have repeatedly told them that I am quite happy for them to look at the item at my expense. So I conclude that Vorsprung are not a manufacturer, have no repair or technical department and are merely importing products and selling them on. So buyer beware

Further edit. As you know I purchased the item secondhand from someone who did not need it any more and I have made this quite clear to you in emails. As you also know I am not asking you to honour any form of warranty. I have provided photographs and a video of the issue to you and all I want is for your technical team to look at it and see what the issue is. You have confirmed that I have an adapter that should work. I have the transcript of the chat with your team (who told me that you would get back to me however you did not and I had to chase). All I want is for you to examine the item at my expense however it seems that this is too much to ask.

I couldn’t recommend this company and their products any higher.
I had some teething issues as I’m new to the EV world and the online support was fantastic and resolved my issue.
I wanted a reliable charger that didn’t cost the earth and got exactly that, I’ve had it just over a week now and getting on really well with it! Thank you Vorsprung!

Got charger fitted today, I had to message vorsprung because I couldn’t connect the app smart life . They replied almost immediately, told me to use there app instead and it worked. Maddy was very helpful and I’m very happy 😃

I had a problem with the delivery at first but the staff I spoke to were very helpful and resolved the problem.

Hi charger looks and works fine a great team that supported me getting the app for the charger and how to set it up.
Would recommend.

Very fast delivery, slight problem with WiFi signal but resolved with an extender. Everything now working perfectly 👌

The support was really good especially Wass and Marta. They helped me pick the right EV charger for my vehicle and provided extra support after purchase.

+Rep

Fast delivery and seems good quality. My electrician had an Installation question and they answered the phone within 30 seconds and answered the questions so I can't fault the customer service either!

The charger works and looks good but the none of the three apps Vorsprung recommend work as intended.

I intended to use Fixed Time charging as my energy tariff is cheaper between 00:00 - 07:00, which the app allows you to set but every time you unplug the car whatever settings you choose get reset. This means I'm staying up until midnight waiting to manually put the on charge.

I asked Vorpsrung for support but they've said there's nothing they can do.